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February 2025 by olivier Bensadoun
Very very bad service , never on time , always they make mistake and very very costly
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February 2025 by John
Went in to do my taxes with Tati last Saturday and I was absolutely ecstatic with the amount of help she provided me with! I was unsure if my previous year taxes were done or not and she was able to help me confirm they were not. Not only did we get them complete, but she was able to help me maximize my return to its full potential. I would highly recommend seeing Tati if you need any help with your taxes or financial advice!! It was very nice knowing I was in good hands with someone who was beyond educated about their craft! Thank you Tati a million times!! You were an absolute wonder to work with!
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June 2024 by Anthony Calleja
I have been going to HR Block for over 35 years to do my taxes every year on 14th April. First, it was at Sears Pearlridge, then their Pear Kai office, then their Kapolei office because it was closer to home. My 2021 taxes were prepared by Dennis G Smith, "Master Tax Advisor." I paid their fee plus a "Peace of Mind" fee. I received a letter from the Federal that there was an error and I needed to spend Thousands of Dollars. I called the Kapolei office and asked for Dennis, but they said he was on vacation. I went ahead and paid the amount specified.
About two months later, I received a letter from the State asking for Thousands of Dollars, so I called the Kapolei office again. Dennis told me to drop off the 2021 Return, and he would do an Amendment. When he amended the amendment, he made several errors and had to amend it. Afterward, he wanted me to pay another fee when I had already paid the "Peace of Mind" for 2021. I told him I paid, and he asked me to bring him a bottle of Blueberry Brandy. I told Dennis G Smith I would see him next week and confirmed my appointment for 14th April 2024, at 3 pm. When I arrived for my appointment, the receptionist said I did not have an appointment. I showed her the confirmation on my cell phone, which did not matter, nor did she care. I waited an hour. She notified Dennis, and he came to the waiting area and told me not to worry; he would accommodate me. I waited 3 hours, and then he changed his mind and said he would not see me. After waiting 3 hours, he returned to the area, began being rude and mean, and said he couldn't see me. I think Dennis is an incompetent tax preparer and needs to step down. The two receptionists could have been more helpful and honored my text reservation.
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June 2024 by Lynnette Langsi
It’s been 20 years since I last filed here. Kapolei location the worst service. Left messages for an agent to call back in regards to refund, but it took 3 months to do so! Not only do they overcharge, they could not figure out a simple problem that only took 30 seconds when they finally returned my call.
I filed in first week of Feb, it is now May, in which I missed the April cutoff. Agent gave the worse response to why it took that long! She says, “ I’m sure you’re not the only one that didn’t get a call back…it happens quite often.” YEAH, NO. never going back there again.
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May 2024 by Jason Rice
If you're near Kapolei, request to meet with Cindy. She's the greatest!
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April 2024 by Phillip DePorto
My taxes were completed in a timely and accurate manner. Mr. Smith was very respectful and answered all our questions.
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April 2024 by Carol Agbisit
VERY GOOD AND TREATED US LIKE FAMILY
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March 2024 by liz santana
Very welcoming and professional staff. I moved from the area, yet I still drive to get my taxes done in this office.
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February 2024 by Jordan Viernes
Very professional experience
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February 2024 by JKA
Chiaki been doing my taxes for 4yrs now. She always find ways to improve my overall returns.
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February 2024 by Michael Chavarria
Very reliable folks that are able to help walk you through the most complicated of taxes.
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September 2023 by Robert Jay
Very good
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September 2023 by Marian Maneafaiga
We love Tatiana our entire family comes to see her we been with h&r block for years because of Tati we Love Her
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September 2023 by Rodney Raiker
Fast, understanding, many years of experience.
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August 2023 by Chad Omori
Dennis messed me up big time, he filed mine late after i turned in a month early. I owed and got penalized over $3900 for the late filing..Dennis said he would take care of the reimbursement for his error and now he is not returning calls..Very upset!
