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April 2024 by Barbara Frias
Duane was really friendly and helpful. He made it very comfortable for me to find a mattress that fit my needs (side sleeper with back and neck issues). Also, a mattress within my budget.I would recommend anyone looking to buy a mattress to visit Duane at Mattress Firm. He’ll make the entire process very easy and stress free.
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April 2024 by Jacque Kubicko
Had a phenomenal experience in this store. Darlene was patient and kind and very knowledgeable. Her professionalism and dedication to finding the best mattress to fit my needs was the main reason I purchased today.
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April 2024 by Lokenani Hope
Super helpful, took their time to let me experience all the different mattresses so that I am confident in my choice!
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April 2024 by Jose Jaen
Darlene is simply the best. She was very patient in showing me the different mattresses and it’s features. I walked out with a king mattress at an amazing deal! Look no further! This store is where you want your next mattress from!
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April 2024 by Karley Holt
10/10 do recommend. Awesome customer service from start to end. Right off the bat we were greeted and welcomed by Darlene and the team.She took into account everything we were looking for/our preferences and suggested several different options. Darlene was very knowledgeable and friendly. We felt very welcomed and at ease. Overall, such a great experience.Thank you Darlene and the kapolei Matress Firm team ??
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April 2024 by Kevin Scott
After weeks of shopping for a mattress my wife and I stopped at this location and was overjoyed that we did. With great pricing and Darlene’s outstanding customer service we got exactly what we wanted. Didn’t come for two mattresses but with the great sale we were able to buy a hybrid queen guest bed also.
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April 2024 by Melissa A. Johnson, PhD
A BIG mahalo to Darlene! Moved from Maui to Oahu, and she helped transfer my transaction that the amazing Chuck did for me in Kahului. Thank you so much!
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April 2024 by Malen Fukumoto
Darlene is your go too if you are looking for a new mattress! My mom and I walked in looking for two twin mattresses. Darlene greeted us right away and showed us some mattress options. She asked us questions about our sleeping behavior etc and quickly helped to make some recommendations on the type of mattress we should get. She was full of really great information and changed out the mattresses like a BEAST! You go strong girl. Mahalo for guiding us in our decision and helping to make the process stress free and fun. Darlene is full of energy and has a pleasant demeanor. We enjoyed our mattress shopping experience with her. We bought two twin mattresses, box springs. We appreciate you mahalo! Superb!
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March 2024 by Kawika McGill
Great service amazing bed awesome prices
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March 2024 by Lorraine Milho
Freindly service and excellent smile and hospitellity.....
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March 2024 by Don Robinson
Walked in and my family and I were greeted by Ray. Really amazing customer service. Walked us around and knew all the products qualities and specifications. We chose the perfect mattress. We got a great deal with a free adjustable base! I’ve always purchased mattresses online. Mattresses are with you for a long time so make sure you know what it feels like. Thank you Ray!
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March 2024 by Dylan King
I had a great experience with Jennifer at the Kapolei Mattress Firm. She was very patient and knowledgeable, helping me quickly be able to find the right bed. She and her colleagues were very friendly and Jenn got me in and out quickly. I’m extremely satisfied with her help. 10/10
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March 2024 by Marlee Raynor
Fantastic people work here! I was able to get a high quality queen mattress and bedframe ordered and delivered within 24 hours. They also have an extensive inventory.I couldn't be more grateful.
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March 2024 by Bernie Cesneros
Amazing service!!! Jarred took his time and knowledge to find our daughter the best mattress that fits her comfort.
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February 2024 by Jessie Oguma-Miller
The 2 women were very helpful,got me financing..the man at the warehouse went above and beyond,and when the box wouldnt fit in my car,he loaded it on the roof of my car! Excellent customer service all around!!