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February 2024 by keani keopuhiwa
I had put in my order at 7:05pm, said it would be ready by 7:20pm and I got the confirmation text saying that it was ready . Got to the store at 7:35pm and cashier said it’s not ready just waiting on the cheese sticks . Waited patiently (fyi im 5 months pregnant) and around 7:50pm the same cashier asked what I was waiting for . At that point I kinda wanted to cancel and get my refund because it doesn’t take half an hour for cheese sticks to be made . Order came out at 8:00pm and cashier threw in an extra breadsticks for the wait . I understand they are working very hard but they have the most workers in the back and every worker seemed confused . I wasn’t the only one waiting for orders . I think they should either change their estimated time of orders being ready , call if the orders are gonna be late or get new workers .
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February 2024 by Peter Miller
I ordered a small order and it took two hours and 250 minutes. Do not order pit pizza here.
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February 2024 by D S
This location is horrible!! On Sunday, Feb 11 2024, I placed an online order at 1:25 pm. for delivery. I received no phone call or updated status of my order. I had to physically go to the location after waiting over 2 1/2 hours. Then when I get there. I am asked by the customer service rep if I want to wait an additional 7 min for a rush order. ARE YOU KIDDING!!! I asked for a refund. Not to mention, you can't even get a direct call to the store. The number listed goes to a call center who is incompetent on looking up orders. If I could give no stars, I would. Horrible customer service. Will never order from this location again!!! You would not believe how many people were waiting for orders when I arrived. All late orders going out to people tons of door dashers waiting!! SMH
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February 2024 by Leiana R.
We ordered food online an hour before super bowl on Sunday 02/11/24. We were expected to wait 2 hours for our pizza. Without hesitation we were fine with the wait. Around the two hour mark we realized our order had a cheese pizza but it wasn't charged on their end. We patiently waited and through our end the app told us our order should be on the way. It then turned into 6 hours of waiting for our order. We called the store and they asked us "did we make an order?" A second time over the phone we told them our order. Now I know you guys were busy but really? 6 hours for a damn pizza that you advertised and you ask us if we've ordered. Also 50% off the order when we waited 6 HOURS for and still didn't get the cheese pizza we order the second time. I know that you all were busy because of the Super Bowl but to wait 6 hour and forget the cheese pizza a second time we ordered is just not the way. Like PIZZA WHUT?
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January 2024 by Carl R.
In Oahu Pizza is expensive! But Pizzahut has some good deals. The New Yorker extra large one topping is HALF the cost of most other pizza places.(pick up deal) It's only slightly more than the $11 Costco pizzas. They are busy though and you can be stuck waiting on busy nights.
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November 2023 by Maya Reyna
Food was good and fresh. Wait was a little longer than expected, but the cashier gave us extra bread sticks for the longer wait. Spicy garlic wings were delicious! Great service!!
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November 2023 by osheeWorld
dont get me wrong..I LOOVE PIZZA HUT PIZZAS!! but i ordered my pizza here for my lunch break and this is the outcome. I am very disappointed that not only it came out all over the places but also the undercooked dough. Pizza Hut is and will always be my favorite pizza place, ill give this place another shot tho but i wont get my hopes up.
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October 2023 by Melissa S.
Ruined my family 's Halloween party! We ordered for our party hoping it would be delivered by 5 pm but eta said 6:20pm. We juggled activities around and when 6:20 came......no delivery. At 7pm my husband tried calling and kept getting some mainland guy who couldn't even help us. The kids were hungry and I got so upset after he kept getting the run around for 30 minutes I made him cancel the order. I ended getting McDonald's because we couldn't even get the four pizzas we had ordered!!!! The staff didn't even seem to care. So ridiculous!
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October 2023 by Tiffany
Excellent Service * ❤️ The Pizza Hut App * PIZZAS are always Fresh & HotRegular Customer Since Day 1, Wish they would serve their Spaghetti again, that was sooooo DELICIOUS ? ??❤️??
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October 2023 by minoTubeEntertainment
placed my order on doordash! i got everything except my 16 pices of boneless wings worth of $18 smh! would’ve called to get my wings but ill just let it slide this time SIGH* and i even tipped $18 so all together i just lost $36 worth of nothing!! and the pizzas i even got was under cooked and one whole piece could’ve been cut in 4 slices! lmao IF YALL WANT PIZZA..GET IT FROM SOMEWHERE ELSE AND NOT HERE!!
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October 2023 by J Henry
Very kind and fast. Good quality
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September 2023 by Kiliohu N.
Pizza Hut is lacking more than usual.Thought to give it another chance but once again Pizza Hut is still disappointing. Order 24pc boneless wings,half buffalo & half Parmesan but instead we received all Parmesan. On top of that the Alfredo is straight milk & breadsticks was dry. Overall we're very dissatisfied with Pizza Hut service & quality,plus they don't deliver to Ewa.
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September 2023 by Chelsy T.
Horrible. I ordered delivery and takeout. Hard cinnamon sticks, no garlic as requested. I swear yall need to clean house. When I was there the poor aunty at the front was asking the boys in the back to answer the phone cause she was swamped and they picked up and hung up the phone and laughed about it. Horrible!
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August 2023 by Enrique D.
Busy for a Sunday... phone app is great, but there is delay when you pick up. The pizza was okay and you get the same quality of pizza you get from Pizza Hut.I love pizza... and this tastes better than the big box wholesale pizza down the road.
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August 2023 by AB R.
Pizza Hut was running a promo, buy a large pizza get one free. I tried ordering on the website numerous times. It kept saying order failed. I called the store to order twice and both times I was hung up on. I drove to the store to place the order. Only to have the rude cashier stated she doesn't have the ability to place the free pizza order. She then gave me the phone # 1)844-244-2552 to call. I called and they said they didn't take orders. They then gave me another phone # 800)948-8488 which I called and they do not take orders. This is some customer service number. This store has horrible customer service! I was finally able to place the order online but will not be ordering from your business. If I could give this place ZERO stars I would!!!
