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March 2024 by Amber E.
Came here twice over the past week and found everything we needed. Produce was good. Prices varied. Some were more than expected, but some actually less with the specials and Safeway card discounts. Definitely cheaper than the little market in Ko Olina Marketolace.
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February 2024 by Kelly Rodgers
Have a great selection of cheeses and other gourmet foods.
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February 2024 by Jack Pitts
A little more expensive than I recall
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February 2024 by Cj Dumayag
bad customer service period
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January 2024 by J Henry
Kind staff. Breakfast burrito was good :)
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January 2024 by Nicole
This store always has what I'm looking for and is always clean. Prices could be better. It seems most items are overpriced.The self checkout area is always convenient.But customer service could be better. Most of the cashiers I've interacted with are usually unpleasant. This is the reason why I always use the self checkout instead.Unfortunately, today just reinforced how I feel about the cashiers.I had to make a return today and was ignored by Kanani, who was on her phone, texting. After standing there for a minute, she finally addressed me and asked if I needed help. I told her I had to make a return. She then hesitantly said she'd be right back. After waiting several minutes, I was approached by China, who rudely said, "Do you need help with something?" from behind my back while approaching the Guest Services desk. I told her I had to make a return. She was more concerned about getting her phone charged. I handed her my receipt and the products I needed to return.During the process of the return, she nonchalantly told me to take out the card I originally paid with. She was still fiddling with her phone charger and was concerned with finding a place to plug it in.After the receipt printed, she said, "This is your return," without a thank you or asking if I needed anything else. I'm the one who said "Thanks," before walking away. She just said "Yep," and went back to whatever she was doing.There needs to be better training on customer service at this store.
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December 2023 by Robert Morales
Went to get French bread. I picked up other specials and got out fast.This time, I went to get shrimp. Got some strawberries, too. Quick and easy. Needed tomato sauce. The store was packed being it is Thanksgiving. Last minute needs was quick.
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December 2023 by Dee D
My family and I went there, whole there they said my son had to leave the store the made me up set by doing this saying he stole. He said he didn't and they made a big fuss saying he did. So I had my son walk out and go to the car, we desided to put the things back and go to a different store well walking out these people was talking loudly about the issue that just happened and laughing about it. I told them don't worry well be taking our business else where they laughed and was rude and made an even bigger deal about it so I then sweared at them and walked out.i will not be using this store again. This is not the first time they have done something stupid. It's not worth stress so I think I don't need that store. There are alot more stores to go to simple
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November 2023 by Lonnie McDonald
Safeway is a nice grocery store. We have shopped here when on vacation over the years.Good selection and clean location.The reason for 3 stars vs 5 stars : the cashier was snippy wife my wife as we followed the directions mgt had given us to find our old Safeway Card and we were charged on one item the discount price wasn’t given- probably not linked in the system.
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November 2023 by Jose Cepeda
We were at this store today and was charge with a product that we don't consume. Even we don't get it at home.Very disappointed. They took 14.52 dollars from my pocket.
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October 2023 by Ricky Anderson
Very bad manager no sympathy that I lost my father and had to tell that I could no longer work pass 5:00pm due to transportation reasons. All she cared about was money money money.
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October 2023 by Tari Morales
Pandora! Great manager! Honest and hardworking. Sure miss her. It's been over a year, and things are different in my store. The employees that are newer. Just don't care and are not friendly. We were left hanging, and there was no follow-up! The manager or the woman that was at the podium for the self check out on Monday Oct 2 2023, evening around 630pm or so. We asked for help, and she said sorry no key." Then, we proceeded to help someone else while we waited for help. We got frustrated because she never came back to help. We had to ask again! So we ask if we can go to customer service. I'm so glad we did. She rang me up wrong and was charging $5 for the blueberries @$1.97 had i not gone to customer service, I wouldn't have found that mistake until i got home.Disappointed. Ever since the scandal broke out on how safeway is infested with rodents. (a different location on Oahu) I've noticed a change. It wasn't at my store, but it speaks volumes with their service.This used to be one of my favorite stores.
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July 2023 by Anastasia Kuroda
Bought red velvet cup cakes. Got 30 cup cakes for my daughters baby shower.. Didn't care for the icing or the cup cake. The person who took my oder was very nice. Good customer service.
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July 2023 by Megan Marsh
Nice and clean. Much more produce options than Walmart next door.
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May 2023 by Kyle Oyama
Friendly staff, quick check out times due to self-checkouts, but the placement of some of the products in the store can leave you searching for products.
