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January 2024 by Sasha Alexander Esin
Sales representative Tika of the Kamakana Alii location is a gem and definite asset to the Sephora team! She is knowledgeable, enthusiastic, patient and a great sales woman and motivator! Tika is an excellent Ambassador of the Sephora brand and her high level of professionalism makes the entire Sephora shine brightly above the competition!
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December 2023 by Vladimir K.
Sales representative Tika of the Kamakana Alii location is a gem and definite asset to the Sephora team! She is knowledgeable, enthusiastic, patient and a great sales woman and motivator! Tika is an excellent Ambassador of the Sephora brand and her high level of professionalism makes the entire Sephora shine brightly above the competition!
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December 2023 by Fino Franco
Big selection of female items for gifting
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November 2023 by Keiflyn Dunning
LOVELY STAFF AND EXPERIENCE EVERYTIME I FEEL LIKE I MATTER WHEN I GO THERE!
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November 2023 by alyhana lei
Got my brows waxed.. not an expert! i had bumps and rash after!! not going again!!!
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October 2023 by Raisa Melendez
Excellent customer service. The ladies here are very knowledgeable and super friendly. Highly recommend coming here for your cosmetic needs
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July 2023 by Harold Bray
MY LADY WANTED AN EYE PENCIL TO MATCH HER PREFERENCE,THE WOMAN ON THE FLOOR SUGGESTED A LIGHT COLOR AND PUT IT ON FOR HER.SHE LOVES IT!THANX SEPHORA
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July 2023 by Rachel Baclaan
Store is always clean and staff are friendly. I was bummed because I was looking for a particular product but it's so in demand that I'm always missing it! Lol but I will keep going back ?
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July 2023 by Victoria Godoy
Found my perfume here. Very nice staff.
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July 2023 by Skyler B.
Hey guys I got this lip perk service yesterday totally totally worth it! I think the guys name was John he did such a good job. If u haven't chapped and cracked lips and your usual lip plump not doing the job it's definitely worth it to stop by. The appointment was super easy to step up and my lips looked way better after the appointment (total session lasts around 15 minutes) and they also give u the lip revitalizing serum for afterwards. I am absolutely planning on stopping by to do the full face before the end of my trip. Thanks for the fantastic service!!!!!!
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May 2023 by K W.
I have gone to this store in the mall numerous times. I go on my days off of work so not dressed up at all. I walk in with my teenage daughter and staff members do not greet us, smile or even acknowledge us. Right after me, walks in a lady dressed up and is quickly greeted and asked if she needs help. Maybe that was just a one time thing but on my next day off of work we went back and again the same thing. I then tried the one in Waikele outlet and was greeted right away and asked if they could help us. The staff was so nice at the Waikele store. Sephora Kapolei need a little help with customer service.
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May 2023 by Mary Kris Khoury
We came in an hour before closing. There weren't many people in the store, but the employees looked tired and beat. I like to shop and ask for help only when needed, so when the service that they'd usually give by asking people if they needed help was provided, I didn't mind. When we went to cash out, the oblivious cashier gave me too much money back and seemed insulted when I informed her she got a bit defensive but then said thanks. Hope she woke up after that!
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March 2023 by Katy P.
Looking for anything to do with beauty? Sephora is your place.... Smells so gooood when you walk-in and someone is always right there to help you with what ever you are looking for. The beauty consultants are knowledgeable and very friendly. There are so many products.... Everything you can imagine for every skin type. Today we went to look for a good, but not complicated skin care for beginners. AJ offered assistance and we explained what we were looking for and she knew exactly what to show us. The price was very reasonable and an easy regimen to follow. I like that AJ took her time and listened to what we needed and made a great suggestion. The shop is well organized by designer and or products and they have everything you will need to look and feel beautiful. Thank you AJ for a awesome experience.
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March 2023 by T L.
So my previous review was taken down because it did not meet the guidelines of a proper review. So let me rephrase. I went into the store looking for a waterproof eye liner. I was dressed down, sweats, ballcap, t shirt, no makeup. It's the weekend and my day off. I'm in chill mode. If I ask for help they are usually helpful but this day not so much. I was helped by a transgender associate who was not friendly, rude, and very short with me. Not very helpful at all. I felt I was being judged by my appearance. People in general do it all the time. But in my view of this associate, who was impeccably dressed, makeup flawless, blond wig on point. Don't judge a book by its cover. Has nothing to do with gender or race. It's how you make the person feel. I felt dismissed because of my appearance. So with that said, bias, discrimination, and or judgment, based on someone's appearance should not be tolerated. What makes a woman a woman is not the appearance of looking like one with hair and makeup but the ability to be kind and compassionate to all. I make the reference to identify this associate because of her appearance in a store that sells makeup. So the way I was treated I should be able to identify my experience at this business and by whom and why.
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February 2023 by Stacie S.
Though I'd go to this location since I was in the area, I was glad to see the store itself is very clean and well kept, make-up testers are stocked, but one BIG problem is customer service!!! I walked into the store and not one person greeted me, so I browsed around to see if anyone would see if I needed help, NOPE!!! there were two ladies at the register, one lady doing a make-over, one lady trying set up for a makeover but still no one to ask if I needed help or letting me know they'll be right with me. I believe that any business should teach customer service!!! very sad
