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December 2025 by Catherine Park
Amazing customer service. I dropped off an amazon return but forgot to package it with tape. They offered to tape it for me. Appreciate them going up and beyond. Mahalo!
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October 2025 by Jerry
Easy return service
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September 2025 by Edward Nguyen
Lots of free parking for 1 hour, very clean and easy to find
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September 2025 by Adamo Stivala
The best UPS store! The guys here are fast and efficient, great service and easy to park for free!
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August 2025 by Carson Schultz
The place is new and clean. There was a minor staffing issue, but the owner addressed it immediately. Great spot!
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August 2025 by Dido
Very friendly and quick services. Great prices for printing and copying.
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March 2025 by Jen
One of the best UPS access point locations on this island. The parking is extremely convenient and opens earlier than other stores. In addition, the staff are beyond patient and kind. One of the staff went out of his way to assist me with a difficult delivery. I will continue to use this location for future deliveries.
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February 2025 by Joseph Netherland
I can’t say enough great things about The UPS Store Kaka'ako! I’ve been coming here since they first opened, and they’ve never let me down. Every time I walk in, I’m greeted with friendly smiles and top-notch service. Kevin and his team go above and beyond to make every visit smooth and hassle-free.
I regularly use their copy, shipping, notarization, and packing services, and they always deliver with precision and care. Whether I need high-quality prints, a package sent out ASAP, or a document notarized, they handle everything flawlessly. They also do a fantastic job packing sensitive items—everything is carefully wrapped and secured, so I never have to worry about my shipments arriving damaged.
One of the best things about this location is how convenient it is—my business is right around the corner, so having a reliable and efficient UPS Store nearby is a huge plus. It makes running errands so much easier, and I know I can count on them to get things done quickly and correctly.
Beyond the excellent service and convenience, the value is unbeatable. Their pricing is fair, and you truly get what you pay for—fast, high-quality, and reliable service every time. No mistakes, no hidden fees, just honest, efficient business done right.
And can we talk about the employees? They are always helpful, happy, and genuinely care about customers. It’s rare to find a place where the staff enjoys their work and it shows in how they treat people. They take the time to make sure everything is done right and never make you feel rushed, even when they’re busy.
Now, about those negative reviews… Am I reading reviews from another universe? Because my experience here has been nothing but fantastic! I’ve been coming here since day one, and I can confidently say this place consistently delivers great service. Honestly, I have to question the sources—are we even talking about the same store? If you’re on the fence, come in and experience it for yourself. I guarantee you’ll be just as impressed as I am.
If you need a reliable shipping, printing, notarization, or business service center in Honolulu, this is the place to go. 🤙🏽
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February 2025 by Cee Bee (I Corinthians 13:4-8)
Fabian was very friendly! He answers all of my questions and provided insight on additional products and services. I appreciate the kindness and professionalism!
This store is clean, smells amazing and organized very well!
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February 2025 by Staci Lanter
Fabian is amazing. I always go out of my way to go to this location, because of my experience with him. This is the best place to go on island for shipping anything!
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January 2025 by Miriam Benge
Fast, efficient, friendly.
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October 2024 by Sarah Jane B
I go there biweekly to drop off packages and they are always so helpful and friendly. Very trustworthy and fair prices.
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October 2024 by Christine Deng
Very helpful guys at the front. Two of them helped us out efficiently and gave all the packaging + pricing suggestions :) also cool hair
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August 2024 by Kevin Y.
I want to specifically call out Kawai and his service. Kawai was very helpful and truly understands what a good customer experience should be. I appreciate the staff here and this will be my preferred location over all the other UPS stores. I had a rather odd shaped item to ship out, Kawai took the time to explain everything before finalizing the sale. We need more customer service individuals like him.
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July 2024 by thienan le voyage de 1plus1
Very good experience. The staff has always been available and efficient. We used their service for several months by opening a post office box: it was very useful to us throughout our stay.
