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January 2024 by Jordan H.
Quick shoutout and thanks to Joseph in the vision center for helping me getting my glasses fixed up in a quick and friendly manner.appreciate it!
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January 2024 by Victoria A.
I used to shy away from Walmart. Perhaps it's because of all the terrible memes out there. But hey, this is Hawaii. It's not like that at all! First off, I've downloaded the app and signed up for Walmart plus because Walmart is one of the few places that deliver to Guam for FREE (plus perks)!! They deliver FREE whether you order a $1.00 worth of goods or $500.00 with of goods. I've become an online shopper and I've found that some of their products are cheaper than anywhere else on the island. Might I note, Walmart carries a few things that I can't get anywhere else (All detergent - baby one). Also, I was able to purchase powered toddler rides online with delivery when all the local stores didn't have inventory. The actual store isn't bad either. I find it a bit dim at the kapolei store but I think it's because the lights are solar powered. Many if not all, the checkout lines are now self check. I used to mind that since I'm rather slow scanning and bagging but I've gotten better and faster. You'll find that their prices are just a few cents lower than Target.
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January 2024 by Nanette Lei A.
I go to Walmart when I need something fast, and I can run in & out! Most times they have what I need, but a lot of times the store is in a mess. Especially after a holiday!
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January 2024 by Jacob D.
Everything is locked up behind glass and there are few employees to help unlock the glass doors
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December 2023 by Shy K.
Today, 12/27/23 at 1:01pm, i came to Walmart Kapolei. I have been here for 45 min already, and the moment I stepped into the store, all I heard is overhead paging of various departments. Your team members don't use headsets and radios???? It's annoying to hear a page every 2 min or what seemed to be every two minutes. Plus, not to be mean, your team member who's doing that paging has a heavy accent. Walmart invest in radios to communicate with your team members. It's irritating to hear all that gibberish on your overhead speaker. Maybe in the 90s, it worked. However, today, it doesn't. It should be used for emergencies, not zone your department. You can request that they zone over the radio. Unreal.
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December 2023 by Alohi N Simeon V.
My sister had gone to run an errand for me and pick something up from Walmart...store hours state they close at 6. She got there 15 minutes before 6 and the doors were locked. Reallllllllly disappointed if the hours state a certain time, the doors should be open until that time
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September 2023 by Billy B.
The over weight Portuguese lady wearing eye glasses and over weight Hawaiian lady that works in the warehouse there are RUDE and SASSY and walked in-between rub up against my entire car ! NEVER buy from this Walmart again unless I had no other choice. The Hawaiian old lady at customer service would not exchange a 3 year free replacement battery when it was only 2 years old and which was low on acid water.
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September 2023 by T.N. N.
I happen to shop at this location a lot. Today the worker who checks the receipts before exiting made me feel uncomfortable. I accidentally missed count an item cause I had so many items in the cart. When she stopped to check the receipt she insinuated that I was stealing. I said "No I'm sorry I can go back and pay for that one item". Mind you it was a CARDBOARD packing box. She has a thick accent so I couldn't really make out what she was saying but I finally put two & two together she called me a liar & a thief. I went back to the register to pay for it she was over my shoulder in my personal space it made me feel uncomfortable. When I paid for it she gave me this look and she watched as I walked out to the parking lot. Walmart needs to teach their employees proper training.
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August 2023 by Kevin ..
8/21/2023: My sister and I went to Walmart and bought some of her stuff. When we visited it did not seem busy. Was easy to navigate the aisles and was easy to get the stuff we bought. ~ Rev. Kevin Baris
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August 2023 by N M.
Today I went to buy a clothing steamer, when I found it in the aisle the one I wanted was in a glass showcase. I used the button for call for assistance. After a minute or so and no one showed up, I asked 3 different employees for assistance. After around 8 minutes a team leader finally showed up and opened the case for me and another person waiting. I specifically came for the steamer and I wasn't about to leave without it. I'm not giving this rating because the item I wanted was in a showcase, I fully understand why they're used, this rating is solely for their customer service, which was terrible. So many employees everywhere nearby and not a single person has keys? It doesn't seem like customer satisfaction is a priority.
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August 2023 by Joanna Marie L.
For some time now, Walmart's quality seems to have declined. During a shopping trip just last week, I found the experience quite frustrating due to the disorganization and poor customer service. It's disheartening, especially considering their wide array of products and attractive deals. Furthermore, I couldn't help but find it odd that Walmart doesn't offer price matching to their own website. It's a missed opportunity for consistency and customer satisfaction. On a positive note--I do like using their app and curbside/delivery options!
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August 2023 by Chris L.
Asked for help with my items to my car, I spoke very clearly and explained that I just had a surgery that is effecting my shoulder. Cashier didn't say yes or no, she totally ignored me and avoided eye contact with me while I stood there waiting for her answer, then she hit me with the "have a nice day!" and moved on to the next person in line. Ended up sliding a guy in the parking lot $10 to help me load up. At least give me an answer, if it's no then it's no, but ignoring customers who are speaking to you is unacceptable.
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July 2023 by Kim N.
Waited for over 20 minutes for someone to come help me in the family planning center. I seen multiple workers standing around and talking while I'm waiting. It's frustrating because nobody comes and they all talking stories and can see me waiting. This is just uncalled for and I think they need to really be re-evaluated for sure. Giving 1 star cause that's the only way to get my review.
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May 2023 by Hales O.
I always come to this Walmart but everytime I need assistance from an employee, their always giving me attitude or just lazy to help me find what I need! One day one of you employees will mess with the wrong person with that attitude
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May 2023 by Dynasty C.
So far this is the second or third time whether im with someone or not , I dont know what it is , if its my apparences or what , but you fakaz always think im stealing , & its always the ones that actually buy shit , you guys think we stealing ! Yall need to do better b/c Im the aunty that will gladly tell you wassup ! Walmart needs to do better ! NOT EVERYONE NEEDS TO STEAL ! LET THAT BE KNOWN !