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January 2024 by laurie a.
The worst place I've ever been!!! Will never go back. Awful staff awful to pets and owners. They told me the estimate was 580 and when I went to pay it was 770 and they didn't tell me it would be more. When I went to pay they refused the payment and called their so called "security" which was 2 guys from the office who wondered why they were called out there. They are psychotic and don't care about people!!!
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November 2023 by Cyndi M.
I was very impressed with this vet when I got my cat's teeth cleaned. The price was right and the vet was so kind. But the subsequent visits were all about up selling. Always a different vet and this time they were trying to sell me on getting my cat's teeth cleaned although it had only been a few months. They didn't even read his chart! Also, knowing I was heading back to the mainland they tried to sell me a health certificate for $100 even though my state doesn't require it. When I mentioned this, the assistant said 'but you should get one just in case", as if I was wrong. They had no idea what my state's requirements were, obviously and just wanted to talk me into getting the certificate. Also, I cancelled because I was coming down with something and instead of telling me they would charge a cancellation fee (I would've come in to avoid that) they waited until my next appointment and just tacked it onto my bill.
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September 2023 by Kami C.
This veterinarian is the absolute worst! They don't care about animals at all. They will extort money from you just to make an appointment if you forget ti cancel because you had to take the pet to a vet that could see them right away. They failed to confirm 8 wk old puppy's shot appt. I thought it was on Friday and it was on Thursday. When I told them Friday the puppy wasn't feeling good they refused to make time to see her and recommended vets that were either closed or 3 hours away. I wouldn't have made it there before they closed. I was able to get into a vet on Sunday but it was too late. My puppy died. They forced me to pay $100 to even make a new vet appointment. Please do not take your pet there and support their business!!
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September 2023 by Biff B.
I gotta say, I LOVE this veterinary place. I'm a new transplant, didn't have a vet, and my dog got a nasty gash. They took us in, and from the start, you can tell everyone there loves animals. The vet was amazing, the staff too, and the best part? The bill was reasonable. They didn't jack it up, or add extra stuff, or charge extra because it was last minute. I definitely found our vet. If they have openings and are taking new clients, you'd be lucky to have these folks as your vet. Thank you Big Island Pet Care Center.
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June 2023 by Rémund
My daughter wanted an American dinner and we discovered this chain. Not bad for a Belgium burger joint. We went back again and also loved the secret sauce.
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May 2023 by pam jones
Over $600 for annuals, meds for ears, arthritic joints, Trifexis and health certs to fly to mainland $150! In 2019, $27.00 from a different vet. This is the needles markup of Puna vets!
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October 2022 by kat E
Gotta watch this place EVERY visit I've had here (that's 4 in total now) they quoted me one price and attempted to charge me a MUCH higher price at check out... ? I had to point it out n correct them myself or I would have been over charged over $200 in total... other than that it's ok ?
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October 2022 by Cami H.
Needed to get my kitty vaccinated before travel and this place got him in ASAP! Got all the information I needed regarding treatments, vaccinations and traveling with a pet Inter island. So grateful for the sweet team and quality care I received. Kinda a funky look to it on the inside, but overall, well done pet care center. Super easy to make an appointment, paperwork was simple and fast to get done.
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October 2021 by G Khan Jr III%
Dr Grune is great with dogs ! My little partner the Pink-ster had to get an eye checked and he got his meds right at the office .
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October 2021 by Tracy Santana
Useless. I brought in our dog they wouldn't even look at her charged me 172.00 and couldn't tell me anything other than she had a high bacteria count in her urine. Have me medicine. $105.00 worth of medicine. Couldn't tell me if it was uti or something else. What Dr. doesn't look at a patient. Didn't have an appointment but they went ahead and took the sample I brought in. You'd think they would take a temperature reading and check breathing and heart rate.Fire at front desk was professionally rude and didn't want to even talk other options.Dr. acted like he had no concern for her (the dogs) well being.
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October 2021 by Lori Biletnikoff
Both doctors are very nice and very present in the appointment.
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June 2021 by joyce santo
Great vet. Very caring.
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May 2021 by Sammie Bertini
Office staff is VERY unprofessional. I stopped using them because of that very reason. If that’s the kind of staff that’s hired there and their behavior is condoned by Dr Ortega I WILL NEVER recommend them to anyone ever again. Gone are the days when Dr. Grune was always there and had such a wonderful staff. Do the best for your pets and stay away from there!
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April 2021 by Maya Martin
Can't thank these ladies enough along with Kristen I was ready to surrender my dogs because I had no money for their care after moving from Puna to Hilo still paying off $300 pet deposit can't thank you ladies enough!
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April 2021 by Howard Albers
Efficient, Effective, Complete. New practitioner in practice - same great outcome.
