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February 2023 by Allan A.
If you're hoping for a local business with a personal connection, keep looking. Everything is run through State Farm's service centers, so you'll still be calling someone on the mainland for claims. It's all about the algorithm. I can't think of a reason to go with them vs Progressive or Geico etc.
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December 2022 by Beth B.
My car was recently side-swiped while parked. Jayci and Mackenzie were both so helpful in helping me navigate through the claims process. They don't put you on hold or route you through a voicemail maze. They know their stuff and and they resolved the claim quickly. The claims division was also very helpful. I can't think of any way they could have improved on their great service.
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January 2018 by Darrell E.
I spent many years trying to find great customer service in insurance and then I met Rob who helped me understand what coverages I had and what I needed for my Home and auto. He is extremely professional and knowledgeable. His staff is friendly and helpful. This is how insurance should be done! I always expected State Farm to cost more but it was similar in cost to my previous vendor but with the increased coverage I needed. Great job guys!
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December 2017 by Erin B.
I worked with Rob and his team when I was doing a job on the East side of the Big Island. They were friendly, knowledgeable, and efficient, and handled all of my insurance requests with a smile! Rob was always available to answer any questions, and his team made me feel extremely welcome every time I walked in the office. If you are looking for insurance on the Hilo side of the island, Rob's office should be your first stop!
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October 2017 by Adrienne A.
Called beforehand to let them know I needed to be covered for lyft. You can't do anything online or over the phone you have to make an appt to go in person, so I made the appt. I was told AFTER I showed for my appt that they can't cover lyft drivers right now. Very unhappy that I wasn't told this when I called several days beforehand to make sure I would be covered and have all the information/paperwork I needed. It would have been a big help to simply be told that they couldn't cover me. This cost me time, and money. Very disappointed. Update: I spoke with my Insurance agent Pat in California, and she told me that she has done insurance for many people coming and going from Hawaii all online or over the phone, so she has no idea why they told me I had to wait and come in for an appointment; as well as to not recommend them if they are doing this to people. Which is why I am updating my review. I've switched to a different insurance company, but State Farm in California does a great job. Not sure what happened with this particular place.
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February 2017 by Alex H.
This location is the best insurance experience I have ever had! For my family personally, we were offered the best rates we have ever received. We bundled both autos, renters and valuables insurance. Next we are planning to add some life insurance. Rob Shimabuku has the best staff, everyone is super nice and efficient. I recommend this office to anyone who has a vehicle, home, jewelry... Thanks again Rob!
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November 2016 by Bill U.
An accident 4 years ago and a horrible experience with Geico led us to Rob. He truly takes to heart the needs of his clients. He's become a friend that we trust dearly. His incredible staff is very knowledgeable and treats you like their own. Kudo's to Rob and Kim. Aloha!
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October 2016 by Tahe T.
Thank you for your assistance and expertise in helping us with insurance and investment ideas. I appreciated your knowledge and ease in answering our questions and the great smiles we received from all of your staff.
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October 2016 by Chris K.
Robert goes above and beyond with his service. Took the time to explain all options with our life insurance to help us make the best decision for my family and me. And when it came time to build our home, I never had to worry about a thing when it came to the insurance policy. It was a very smooth process. He is also very knowledgeable in other financial fields and gives objective advice freely. Insurance is so much more than just coverage and he takes the time to break it all down. Very highly recommend.
