“Customer service rep Delilah helped me track down my package and got it to me the next day. I appreciate friendly, efficient and understanding employees. I never wrote reviews but this act deserves to be recognized! Thank you!!”
“I highly recommend Keaau Service! I needed help transporting dumpster bins from the pier and delivering them to a residential location in Hilo, which felt like a big and new task for us.
Ana provided such clear communication and made the entire process incredibly easy. I never once felt stressed or overwhelmed. I called on Tuesday, and they had my bins picked up and delivered by Thursday (the same day the bins arrived at the pier)—amazing turnaround!
A big shout-out to the drivers, Justin and Garrison, who delivered the bins; they were awesome and made the final drop-off seamless and easy! This is a top-notch business!”
7:30AM - 4:30PM
60 Kuhio Street, Hilo
Shipping Centers
“I wonder how many people know what a key role Conan plays in the process of doing something as seemingly simple as sending personal belongings to the mainland.
I am 83 years old and could likely have never completed this daunting task without Conan’s expertise. Here is the rough sequence of events that, due to your professionalism, I doubt I could have managed alone:
Finalize arrangements with Matson and pay them in full.
Make final flight arrangements and purchase tickets.
Finalize a place to stay on the mainland while goods are in transit and a new address is established.
Establish payment and obtain cash and arrival date for Conan driver.
Locate and pay trucking co in Oakland to pick up goods.
Find and pay a moving co to retrieve goods from Oakland trucking yard and forward to new mainland address.
Sell and deliver my only car.
Allow landlord to re-rent my current living space to new tenants on Feb 1st.
These are just a few of the critical pieces that are solely dependent on Conan’s “linchpin role” in completing such a life-changing puzzle. And, through it all, your Conan representative, in this case Priscilla, is the unquestionable quarterback!
My wife and I humbly thank you for being there for us step-by-step and affording us with the security of knowing things are working out in spite of our trepidation.
King & Julie Dexter”
“Not cheap but extremely helpful. Young brothers has a hold on cargo freight shipping in the islands. These folks can get things from one islands to another faster. With young brothers claiming they're going to increase rates by 25% starting in 2026 and that they're still on the verge of bankruptcy, I look forward to another company finally competing with them. I hope Aloha air cargo gets more business and keeps it real with the people. Great staff and prompt shipping. ??????????”
8:30AM - 6PM
15-2714 Pahoa Village Rd Ste H1, Pāhoa
Shipping Centers
“All employees were friendly and helpful. They make sure we got all we need. We got our documents photocopied and got passport photos. We are extremely satisfied with the service. Shout out to Manager Kari, Selle , Raylynn and Titus. From the bottom of my heart Thank you.”
7 - 11AM 1 - 3PM
55 Kahanu Street, Hilo
Shipping Centers
“Overall, it's understandable and polite, but oh my god, these lines... and in the rain, too. 21st century, I recommend creating an electronic queue so that people don't have to squeeze in tightly in the rain for so long.”
“We chose to partner with Kona Trans when we ordered a shipment of lithium batteries from China. They called us as soon as they arrived. We went there the next day to pick them up. It was so fast and easy! They brought out the pallet and loaded them into our vehicle. In less than 5 minutes we were driving off as extremely satisfied customers! We highly recommend Kona Trans for all your imported shipments!”
7:30AM - 12PM 1 - 3:30PM
72 Kumau Street, Hilo
Shipping Centers
“The vehicle pickup process was very easy. I was dropped off at the entrance by an Uber. They asked for my ID and then directed me over to the window where the employee looked up where my vehicle was. I was taken to my vehicle in a golf cart by another employee. I inspected the vehicle and then drove it out of there and that was that. The whole process took all of 15 minutes. Overall, it was very easy and quick.
The only thing I wish was that they offered some type of online tracking once the vehicle has shipped. I feel like every company has shipping tracking nowadays (Amazon, USPS, etc.). I was surprised they didn’t.”
10AM - 4PM
15-2859 Pahoa Village Rd, Pāhoa
Shipping Centers
“**Honest review**
In and out in less than 5 minutes. Pleasant and professional staff.
It was about 2:30p.m. and it’s Thursday; they were not crazy busy but did have a decent flow of people coming in. Plenty of parking *in back for those who are not familiar with this location*”
“Overall they are a great company, they definitely care about their customers. I enjoy ordering from them, but I do wish they sold a couple other flowers that I find at other distributors such as Lipstick pods or Costus Barbatous. Overall a great but not perfect company.”