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December 2022 by Sai Duvvuri
Mismanagement of Buy one get one free itemsDisrespectful conversations when we exchanged itemsStore manager was extremely rude when we questioned about how they came up with returned price itemsBad experience with two employees but the male employee and you ger female employee were niceClearly this brand does not interview the right people for management position to do businessThe manager is not fit for this position or she needs training to handle customers without emotions
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December 2022 by Saawan Duvvuri
Rude employees and the manager was emotional
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February 2021 by Cfree _43
Probably a one-off, but, walked into this store with my kids with intentions of buying some rashies and other apparel. The gal working was behind the counter unpacking some stock and looked up right at us (only people in the store), and didn't say a word -no greeting at all. We still continued, had an item or two, so asked to try them on and she let me know the changer rooms weren't open. Gladly put the items back and went to another store where the staff were super friendly and helpful and bought all we were looking for and then some.
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January 2020 by Kirk U.
Jesse who helped us was awesome. Great personality and very helpful. Great customer service. Went above and beyond.
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January 2020 by Sarah A.
I've been in here several times. Almost every time I've been in here no one ever says hi. I usually end up walking out quickly. There is one nice employee, (The woman with the blonde hair I believe.) every one else seems very stand-offish. The store itself has nice stuff. However, I would choose any other Billabong store any day. I really hope management will focus on customer service!
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January 2020 by Dean Kimoto
Always find something at this shop... Not sure if that's good or bad!
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January 2020 by Jared Harris
Bad customer service and different employees gave different price information and didn’t stand by it, won’t go here again.
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January 2020 by Ken K.
Billabong went above and beyond with customer service. Would definitely recommend shopping there. Will be support this name brand for sure.
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July 2019 by Maxima :*
THE WORST SERVICE I EVER HAD IN MY LIFE!!!!!!!!! I’M SOOOOO MAD RIGHT NOW....
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April 2019 by Lee Harland
Busted out my old pair of sandals today. Billabong had a large selection of sandals to choose from. I went with a black pair of Reef sandals. Thank you
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April 2019 by Alyssa J.
Had to stop in here for emergency rash guards since myself and my pasty husband got burned by the sun (YES EVEN WITH SPF 75). Staff was super friendly and nice. Not the cheapest place (hello, Wailea), but we were in and out pretty quickly and our rash guards were comfortable and protected us.
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March 2019 by Jamie G.
WORST CUSTOMER SERVICE EVER. absolutely no help. Brought in something from an online order (with tags still on && my order sheet/receipt in hand) and they told me the products weren't on the receipt. I literally brought the items in their original bags with the paper that had been sent with the items. Offered no suggestions. No help. Basically told me I was lying && acted like I was inconveniencing them.
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December 2018 by Stephen Holding
It's Billabong. Great but expensive stuff. Same all over the world.
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December 2018 by Constantino C. Ruiz
"I'm a fan of Billabong..."
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February 2018 by Debra H.
Was just in the store at 1130am and wanted to try on a dress. Asked the person in the back for a dressing room. She sighed and acted put out. I thought she was joking. Scowl customer service. Left the dress in her hand and walked out. We were in the Koolina location in December, great service.
