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April 2023 by Karissa Meldrum
Everything is horrible with this bank. First having to input your full account number JUST to wait on hond to talk to someone. Not letting the IRS take auto payments outbof my account when there is plenty of money in them. Long lines in person and very poor customer service
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December 2022 by Ramon Sunga
What kind of a bank closes for lunch? So ridiculous that management will allow this to happen. (Kihei branch)
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July 2022 by Solange Dotro
(Translated by Google) We have been operating with this branch for 5 years both personally and for our company. The customer service team is nice but the service offered by the bank in terms of investments or credits is terrible! I do not recommend it!(Original)Hace 5 anos operamos con esta sucursal tanto para lo personal como para nuestra empresa. El equipo de atención al cliente es simpatico pero el servicio que ofrece el banco en cuanto a Inversiones o creditos es malísimo! No lo recomiendo!
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June 2022 by Drew Ward
I've been banking with the kihei branch for almost 20 years. in the beginning the people were the friendliest people you ever met. over time the people have become more and more stiff necked and noses up in the air. but they have continued to go out their way and make banking as easy and pain free as possible. they have the agility to make life crazy hard on each of us now. with the bydan's new banking laws.just moved and was forced to open an account with a local bank. I now miss CPB Kihei Branch. and wish they were not strictly a hawaii bank.
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January 2022 by Maria Sims
Been with the bank for 10 years. Asked to remove a person off of my account. Had that person go into the bank to be taken off the account and they refused. They said I would have to close the account and open a new one. What decade are we in. Do they not have technology that can do this. I have a ton of automatic payments I would need to spend 20+ hours redoing. This is terrible customer service. Terrible.
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November 2021 by Kristie Craven
I closed my account after the bank teller became angry with me for asking about how much longer it would take to get an answer about a hold that was placed on my account without being told. She actually turned bright red, started head bobbing me and basically threw my ID back at me. I called to report her unprofessionalism and the branch manager didn't even bother to return my call. If you are trying to move money from a mainland bank DO NOT bank here!
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December 2020 by Catherine Vargas
Everyone is incredibly friendly and helpful!
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April 2020 by Leanne C.
They are so helpful. We have been with Bank of Hawaii for over 15 yrs. we had some questions regarding the new sba loans. After waiting for them to open, my husband was second in line. He said he had some questions. They wouldn't even talk to him. They said everything had to be on line. No help what so ever. My husband drove down the street and walked into the Kihei location. Everyone was so pleasant and helpful. We got questions answered and got the Liam processed that day! Mahalo April and Nicole!!!
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September 2019 by D Patt
We had a business and savings account at Central Pacific Bank-Piilani Village for over 15 yrs. We were
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July 2018 by Damon A.
Was running late today and got to the bank as they were closing for the day, to add to my stress the ATM was out of service. The very nice teller who was locking up saw my frustration and provided me with awesome customer service and help me out with the extra Aloha you can only find at this bank. You don't have the big national banks in Hawaii but you also do not feel you are just another item on their balance sheet, they treat you like your a customer who they should provide service. Central Pacific Bank does this every time. Glad to do business with this bank.
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December 2017 by Aubrey Bumatay
The teller who set up automatic auto payments for my account needs to be properly informed on your policies. I was being charged more interest because of that incompetence. Never banking here again and I look forward to the day I finish my loan.
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September 2015 by Josh Sommers
Everyone at this bank is seriously "the friendliest person I have ever met." Every time you walk in you are greeted with a smile and a friendly hello (yes, every time. They have never missed a beat even after several years of banking!) If you are tired of being "just a customer" elsewhere and want a bank that treats you like a friend do yourself a favor and open an account. As for service and support? These guys know their stuff. There isn't a question you can ask that they can't answer.
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July 2012 by Iris Chamberlain
For the love of god, put your hours on the front page of your website. This is absurd.
