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December 2023 by Mike S.
So fun to see a Longs Drugs straight out of my childhood. They had a nice souvenir section, large beer selection and lots of local stuff. Much easier than trying to get through the Walmart in Kahului, and way smarter than buying sunscreen, souvenirs and snacks at a hotel gift shop. Longs is the place. There's great restaurants nearby, and the swap meet is across the street. I love this little shopping spot in Kihei town.
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November 2023 by Susan F.
Pharmacy sucks. After waiting in line for 20 minutes, I was directed to another cashier because I had a coupon. The cashier was NOT friendly or helpful. Sent me ba k to the original cashier where I waited ten more minutes. Awful customer service .
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October 2023 by JoAnne E.
The pharmacy is poorly managed, rude and it appears they don't care about their customers. I came earlier in the day and the line was almost to the front of the store. I came back again later and the line was shorter. I stood in line for 5 to 10 minutes, only to hear as I approached the window for my turn that they would not be able to serve me because they were "going to lunch." I politely explained that I had been waiting in their line well before their "lunch time" and that I had one item and could they please grab it for me. They told me no and locked up and left. They should have told me while I was waiting in line that they were not going to be able to help me.I will no longer use this pharmacy. Their customer service is terrible.
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August 2023 by Shiran L.
This is a review for the pharmacy only. These "professionals" are terrible at their jobs and have no idea how to communicate with people. Yet, more importantly, they do not keep stock of medications that need to be refilled at the same time each month. I am constantly running out of my meds and I only end up getting them (4-5 days late) by constantly calling and going in to the store to put pressure on them. I (and my doctor) have requested that they order this medication before my refill date so we can avoid the problem etc....they dont listen and they dont change a broken system. Its a stressful and dysfunctional situation to be using Longs of Kihei for my medications. They do not listen. They do not try and problem solve. They talk down to you. They simply don't care. If I could go elsewhere for all of my meds, I would. If people had other options and they had actual competition in the market, this pharmacy would be out of business in a week I suspect; as I know for a fact I am not alone in these frustrations. But Longs has a monopoly on Maui and thats bad for everyone. The employees seem miserable, so clearly the corporation's culture isnt healthy either. All a bit ironic for a business that is supposed to be helping people and providing life changing/saving medications. I actually would fly to a pharmacy on another island once a month to pick up my medications if I could.
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July 2023 by Drew S.
The ladies at the Pharmacy are RUDE!!! ive filled a script there multiple tines....the same medication. It sounds as if they just don't want to work or hate their jobs....she blamed everything but her work ethic on why she could not fill a prescription. Snappy rude angry women. Dont bother
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April 2023 by Tony P.
Longs Drugs is the go to spot for most anything you need from a drugstore. Service is excellent!
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December 2022 by Ali B.
When I find what I'm looking for I'm happy with CVS. But more often than not, there are empty shelves and lots of missing items.I needed a couple of small hardware items right before Christmas, and this is what I found.
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December 2022 by Debora L.
Does the job and reminds me of the longs drugs we used to have in the Bay Area before they converted to CVS pharmacies. Kids loved the toy and seasonal section, plus they have some souvenirs to go. Self check out, takes cvs rewards, open 24/7- seems to fit expectations.
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August 2022 by Jordan V.
It's a good store with very friendly, helpful staff and reasonable prices, but the stock of a lot of things seem to be quite low. Check a couple days later and they might have things that weren't there before. I had swimmer's ear and there was entire shelf that was empty of anything to do with ear care. 2 days later half the shelf was loaded again.
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July 2022 by Lin J.
After countless hours on the phone with doctors, nurses, Longs drugs, My friend was assured her prescription was ready for pickup. She asked me to go, since it was impossible for her. I waited in line, than was told it was not ready . It would be 15-20 minutes. I wish this was an isolated case, but it is not. Longs fails to understand the reason why that call was made. It is made because to get someone to pickup medication, who is on limited time. may not be able to stay that extra 15-20 minutes. We call not to be lied to. But for an honest response so we can get the medicine.
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June 2022 by Chuck T.
So CVS bought out all the independent pharmacies in south Maui, forcing us to go to their main store on south kihei rd. Of course they are always out of stock and can not follow up on my med scripts in a timely manner. Another issue is you cant ever get a hold of anyone to complain about it to who will admit they have an issue and need to fix it. Its not cool going weeks without the medicine i need due to your lack of ordering skills.
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May 2022 by Rex J.
The pharmacy used to be a nice smooth operation with generally pleasant people working there. Not any more. The last year or so its changed. Even pre covid. Clearly a front counter turnover and a hassled pharmacist. Exceptions? Certainly. But fewer. Long wait lines, messed up prescriptions and reorders that keep piling up that you never wanted. Systemic issues. CVS hasnt done this place any good. You try calling them on the phone (yeah, I know...dream on) and it never ever gets answered. Customers leaving the pharmacy counter pissed off and rolling their eyes. Me included. The personal service has gone from Longs. Not too happy of a place it seems.
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May 2022 by Mo G.
Awesome staff but the shelves for Longs Locals sandals were all empty. I checked at two other Longs locations but all the sandals were not in stock, which was a bummer:(
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April 2022 by Stevo O.
Instead of going to Mega warehouses or grocery stores, buy your small goods at Longs, since many of the necessities of travel can not be taken back on the airlines. I've needed so many sundries on this trip, but found the big warehouse stores and grocery stores did not carry them. The smaller packages are just as economical as the family sized portions, and are less wasteful at the end of the trip.
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April 2022 by Aubrey S.
I was here on vacation and needed a refill on an important thyroid medication. They first indicated that it would be three days before they could fill it and then on the third day said they FAXED it over to my pharmacy and hadn't received a response. I called my pharmacy in Los Angeles and they don't receive faxes only calls and said it is immediate when they call. I couldn't get my prescription from this pharmacy. Terrible customer service
