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January 2024 by Google user
My last three or four online orders have been canceled. The last one was with no explanation. I spent at least two hours talking to your online representatives that gave me wrong information. I finally got a very kind store manager to refund me my care pass, and extra bucks. You need to overhaul that department it’s terrible. I will never order anything online from you again.
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November 2023 by Mary Williams
I love Kihei Longs /CVS . The store is clean and well organized . The staff is efficient , helpful and pleasant . It’s always good to see Regina .
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October 2023 by Tina Burch
I had to stop here twice, once for deodorant and the other for children's medicine. Prices are reasonable, but it always seems they have one register open, so I used the self-checkout lanes.
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October 2023 by Cash Money
Worst pharmacy I have ever been too. Complete lack of empathy or any emotion whatsoever. Bunch of rude ladies behind the counter with absolutely no passion for helping people. They make it an absolute chore to pick up my prescription and there always seems to be a problem on their end with organization. I’ve walked in multiple times to try and pick up my prescription only to have them say it’s not ready. When the CVS app clearly is notifying me to pick up my prescription.! Management needs to STEP IT UP.
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October 2023 by GARY JOHNSON
I appreciate being able to exchange a return purchases without much difficulty
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October 2023 by JoAnne E.
The pharmacy is poorly managed, rude and it appears they don't care about their customers. I came earlier in the day and the line was almost to the front of the store. I came back again later and the line was shorter. I stood in line for 5 to 10 minutes, only to hear as I approached the window for my turn that they would not be able to serve me because they were "going to lunch." I politely explained that I had been waiting in their line well before their "lunch time" and that I had one item and could they please grab it for me. They told me no and locked up and left. They should have told me while I was waiting in line that they were not going to be able to help me.I will no longer use this pharmacy. Their customer service is terrible.
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August 2023 by Carmen Ellrodt
The dismissive pharmacy techs are the worst people and rude. I ended up having to yell even to be heard bc of the dismissive attitude of every single tech in trying to get the medication I needed for myself and my child. They will never send your script elsewhere if they are out of the meds you need, and good luck getting them to pick up the phone when another pharmacy calls for your script (which they insist must be done to send your script to another place)—a giant batch of nonsense. Go to Safeway, at least they care about their customers.
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August 2023 by Shiran L.
This is a review for the pharmacy only. These "professionals" are terrible at their jobs and have no idea how to communicate with people. Yet, more importantly, they do not keep stock of medications that need to be refilled at the same time each month. I am constantly running out of my meds and I only end up getting them (4-5 days late) by constantly calling and going in to the store to put pressure on them. I (and my doctor) have requested that they order this medication before my refill date so we can avoid the problem etc....they dont listen and they dont change a broken system. Its a stressful and dysfunctional situation to be using Longs of Kihei for my medications. They do not listen. They do not try and problem solve. They talk down to you. They simply don't care. If I could go elsewhere for all of my meds, I would. If people had other options and they had actual competition in the market, this pharmacy would be out of business in a week I suspect; as I know for a fact I am not alone in these frustrations. But Longs has a monopoly on Maui and thats bad for everyone. The employees seem miserable, so clearly the corporation's culture isnt healthy either. All a bit ironic for a business that is supposed to be helping people and providing life changing/saving medications. I actually would fly to a pharmacy on another island once a month to pick up my medications if I could.
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July 2023 by Sean L.
One of the most absolutely ridiculous pharmacies I've ever seen in my entire life. Making you stand in line over and over again because of mistakes they had made and then when they're out of a prescription that they didn't let me know they were out of, they tell me that they can't transfer it to another pharmacy. Stay away from longs drugs. It is a complete and total scam. Use your local pharmacies.
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July 2023 by Drew S.
The ladies at the Pharmacy are RUDE!!! ive filled a script there multiple tines....the same medication. It sounds as if they just don't want to work or hate their jobs....she blamed everything but her work ethic on why she could not fill a prescription. Snappy rude angry women. Dont bother
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June 2023 by Michael Robertson
If you are white you will get treated less than locals. I would go to a big box store. Racism is painfully obvious at the Kihei location.
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April 2023 by Tony P.
Longs Drugs is the go to spot for most anything you need from a drugstore. Service is excellent!
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April 2023 by Derhem Abdel
Open 24h, really cool and nice employees. Mahalo for your kokua
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April 2023 by Carole Smith
The photo processing was not working properly but your staff was most helpful! Especially Menchi (pretty woman in Checking area)
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March 2023 by Claudia 111love
Always fun and great staff. Very friendly
