-
February 2024 by Alma Radu
Horrible service. Rude to customers.
-
October 2023 by Tiffany Solinap Militante
My favorite Gucci store ever! So beautiful inside and the stylists were welcoming. Charles helped me with my Gucci belt , he was informative and kind. Thank you!
-
June 2023 by Chelsea L.
I had came to this location after a lovely birthday dinner at Tommy Bahama so I could let my boyfriend know what I wanted for our anniversary. While my brother and I were in there on Monday 6/05 around 730p the lady working just followed us around and made us very uncomfortable just hovering and not saying anything to us , I had to say something to her because she wasn't treating anyone else in there like she was us , and the man working wasn't hovering over anyone like that either . Made us feel very uncomfortable and unwelcome . Definitely felt like racial profiling and was very upsetting . Left quickly rather than being able to browse comfortably and pick out things I wanted . I live in the area and doubt I would come back .
-
May 2023 by Christina Lorenz
Daisy helped me and she was just excellent! She was so sweet and friendly, and didn’t make me feel bad for my small purchase. I cannot wait to come back and purchase something larger from her!
-
March 2023 by Mary N.
The only reason this Gucci store gets 2 stars is because the 1st salesperson, Josie, was great. From then on, our entire experience was horrible! We called Gucci and left a message asking if they had a the "Jackie" purse in the color Misty White on a Sunday. By the next Thursday, no return call had been received. So we drove from Kapalua and with Josie waiting on us, my granddaughter bought the "Jackie" and my daughter bought a the large belt bag purse. Upon our return to Kapalua, we discovered a stitching flaw on the "Jackie". We went back to Gucci on Friday, arriving at 10:30 to see if they had another in stock for an exchange. Josie, our salesperson, was not there. Susan, another salesperson, told us we'd have to wait until noon when Josie was to be there, plus there was no manager arriving until noon as well, and it would be up to the store manager to decide what to do because the flaw "was so minor". Susan said no one else could help us! We asked her if there was another in stock and she said Josie would have to look! We asked her if she could at least see if one was available. She then rolled her eyes at us and went to the back and checked. Upon returning she said "no" and if we wanted an exchange we'd have to take the purse on display, but we'd still have to wait for Josie or the manager! If this is the Wailea Gucci policy, to be so rude and insensitive, plus with Louis Vuitton right next door and who will do anything to please their customers, we will never return!
-
February 2023 by ReiKa G.
I usually dont write reviews but this place is horrible, I am resident of Maui and i shop often here. I got there after my work pick up something for my friends birthday, I was with leggings and t-shirt on then workers gave me a sting look and talking about me behind my back, and laughing at my look which I caught it in the mirror. I feel bad i was planning to buy something and that changed my mind and just walked out nobody ask me to help or anything. Then i walked to LV and bought something and nobody was judging my look. High end store and judging people by there look not professional at all. Not gonna shop Gucci at all again
-
January 2023 by Ang P.
Gucci is my forbidden fruit on Maui. Do you want to play a Gucci Scavenger Hunt? Find the bag I bought to ring in the new year with ?! Post it ! I dare you to play !!!( And Lapperts ice cream but that's another review) I'm a pretty low key nature loving slightly off beat gal , against trends except if I happen to think it's useful enough! If I find edgy or unique fashion house items I usually take the forbidden dive and invest. This time I enter the Gucci store on New Year's Day looking for my good fortune bag for the new year of 2023. My intuition draws me away from the mainstream type trendy crescent shaped, or high cross pouch like body bags, the Birkin shaped bags featured in vogue and head straight towards a mini hand held bag with strong hardware, that folds into a fortune cookie that features more than one look in one bag ( hardware lets you latch the straps or clip the bag in different configurations) ! The kicker for me ( or in my case the forbidden fruit pick ) is that you can clip this bag to look like a fortune cookie of course. It truly met my purposes and spoke to me. Good fortune in the new year with Gucci. Lol Cheers to edgy off mainstream fashion and homage to human creativity .. especially the risky sort when it shows up. Bravo to the human daring creativity that people can pull off and the risky showy fashion often a spectacular vision all about pushing the limits. Innovation ! May it never give in to the masses.I'm not posting my fortune cookie bag because I'll make you hunt for it ! If you find it I dare you to post it here ! Lol Gucci treasure hunts are fun.Shout out to Sarah our Gucci rep who was helpful and extremely open to our curiosity and explorations in the store. She was not overbearing or haughty nor condescending. The snub is the first thing that cause truly artsy people to walk right back out. We are the people who believe in the fashion houses' original passion for design and challenging norms. We don't necessarily follow trends !
-
December 2022 by Carina Qi
To store manager and his team,YOU and your TEAM are selling Gucci, you are NOT Gucci.Please show respect to your customers, you never know if your arrogance would cause potential loss for your business.
-
October 2022 by Maurice T.
Sara, girl you are the best! You made my wife and her friends feel so welcome. And even when my wife bought bags across at BV you gave them props, and my friends who got their bags from Gucci you simply made them feel comfortable and explained the warranty process and how much cheaper it was to buy in Maui. Really impressed, and if you are reading this, so not go to Louis Vuitton next door, just buy from Sara!
-
September 2022 by Scott S.
My wife had an amazing experience at this location. The staff was so kind and welcoming. She bought a beautiful new belt and some slippers. The quality of the leather is top notch. She has already worn the slippers a few times and is going to buy another pair next time we are on the island. Thank you for the wonderful shopping experience.
-
September 2022 by Q M
Is there a higher end brand name out there than the one and only GUCCI? Maui has its own Gucci store at the shops of Wailea! Has there been a more referenced name brand in famous rap (hip hop) verses than Gucci? Doesn't just looking at their logo with that interlocked "G" just move you passionately? Whose style and fashion products would ever beat Gucci if your intention was to go out there and meet other hot models out at the high end nightclubs than the logo of Gucci's? I know it's all subjective and relative in the design world, but I have to share - because that's how it makes me feel to see Gucci and hear its name even pronounced. That cool, sly, laid back way the rapper hip hop guys brag about wearing and buying it; can't say I haven't been caught up in the trend of it all and spent a pretty penny at this great most top end high luxury store! Love Gucci!
-
September 2022 by James White
My mother and me are disbelief the racist worker Summer from Waikiki of Gucci working here i not heard back from Gucci management. Worse place in Hawaii here to allow worker racism to customers
-
September 2022 by Clarence Archibald
Nicest Gucci store I've been to. The selection was awesome.
-
July 2022 by Zean C.
Great Gucci store. So happy that Hawaii tax is only 4%. Couldn't be happier. Also glad that I was able to snatch a Python bag.... As we all know.... We can't buy it in California. It can not be shipped to California either. You must be in Hawaii to pick up the merchandise. Jennifer K. is so kind. She's very helpful, she's now added to one of my favorites Client Advisors for Gucci.
-
July 2022 by Skye C
Thanks Jennifer! Really simple and straightforward purchase experience for my wife’s bags.
