Insurance in Kihei, HI

“Jamie was an incredible resource after my previous insurance policy (RLI) dropped me after the wildfires. He worked around the clock to find different insurers that could cover me, took a very consultative approach, and ensured I had a policy that fit my needs. Highly appreciate all of his help and glad he could be a part of my team moving forward!”

“Best agent on the planet. So glad she's here in Hawaii. No agent has ever gone to the lengths she's gone for us. And that's just her norm. She calls me with ways to save money and get better coverage. A consumer dream!”

“I am updating my review from a 1 star to a 4 star, due to Matt calling me and genuinely caring about improving my experience. I appreciated the call and I understand things take time, however better communication is needed and I believe Matt and his team will deliver that.

I have hurricane insurance through Allstate and for the most part, I don’t need to contact them for much. I pay my premium and the provide my coverage. Nothing crazy. Recently, my mortgage lender reached out to them for a copy of my policy. They never returned any messages, I emailed Matt who was very responsive when I first signed up more than 10 years ago. He never returned any voicemails or emails. I finally got in touch with Tony, he was nice and said he would help me and send over my policy, no problem - this was on a Friday. I never heard back, and by Monday, my mortgage lender never received anything. I called on Monday and Tony informed me he was getting an “error” so his coworker sent it. I called my lender and they still haven’t received anything. I understand things happen but no excuse for ghosting me and not responding to emails or voicemails. When I texted the customer service number to ask how I can leave a review, all of a sudden I got an email with my policy. Not sure if that was coincidence or not, but definitely frustrating. I always try to support local businesses and this experience is making me want to switch insurers especially since they’re not the cheapest either, combine that with poor customer service, no sense staying with them.”