Matthew Cerizo: Allstate Insurance has received a mix of reviews, highlighting both positive experiences and areas for improvement. Many customers appreciate the reasonable prices and good service offered by Matthew and his team, particularly in the wake of recent disasters like the Lahaina fire. They commend the proactive approach taken by staff, who have reached out to ensure customers' well-being and check on their property. Tony, in particular, is noted for his promptness and willingness to assist clients, demonstrating effective communication and support. However, some reviews indicate frustrations with communication issues, especially regarding timely responses to emails and voicemails. One customer experienced difficulties when trying to obtain a policy copy for their mortgage lender, leading to a feeling of being "ghosted." While the customer acknowledged a recent improvement in communication after reaching out directly, the inconsistency in service has raised concerns about staying with the company. Overall, while Matthew Cerizo: Allstate Insurance has a solid reputation for good service and competitive pricing, enhancing communication and response times could further improve customer satisfaction.
very helpful and got what i needed ... fast and simple... and affordable
October 2024
We like Matthew Cerizo's Allstate Insurance service. We have lived here 20 years and Matthew has given us reasonable prices and good service.
May 2024
Great service. If I ever need anything, they are there to help. I received better pricing than competitors. After the Lahaina fire, they were proactive and came to my town to check if our cars survived. They know how to take care of their customers.
