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July 2023 by Jordan and Gina Smith
This has long been our favorite spa in Wailea. Pre-pandemic I would get a massage once a month (I live in maui). We recently did a spa day for our anniversary. We both felt like the place has gone downhill. On the men’s Side the steam room and sauna doors don’t close all the way so the hot air is not contained. Neither room gets hot at all. There is mold on the ceiling outside the steam room. On the women’s side my wife said a roach crawled out of her locker the first time she opened it. Staff was friendly but someone has definitely taken their eye off the standards. I hope they can correct this.
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April 2023 by Lisa Whitten
Nice facility, and the massage was relaxing. The only drawback for me was that they upsold me on a couples massage instead of the single room massages I had booked earlier. They made it sound like there was no difference in cost. While the difference wasn't that significant, I appreciate being told upfront what I'm paying for. I also don't like that the therapist's tip is called a "service charge" that they also tax. Why are they taxing tips?
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November 2022 by Chris Chang
Surprised by the poor reviews. This is our favorite resort spa on wailea side ever since grand wailea spa did renovations making it all the worse. Better value when compared to four seasons. Therapist all do a stand up job.
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November 2022 by Sevana N.
This was the absolute most perfect way to spend my last day in Maui. I called last minute to see if they had any massages available for my husband and I, they did. The lady I spoke to was so nice and took her to time to explain the amenities and took down my info. We were able to use the pool dedicated to the spa and had access to the other amenities like showers, steam room, sauna, lockers, etc. The location is absolutely stunning and everything is super clean. All the staff were so friendly. The massages were amazing and so relaxing. I highly recommend this to anyone looking for a great spa experience and loved that we were able to enjoy several hours of this beautiful spa. Will be back next time I'm in Maui.
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November 2022 by Abraham A.
This was one of the best massage therapy experiences I have ever had. Jessica was extremely professional and really figured out my trouble areas and really gave me one of the best massages I ever had. The spa was extremely clean and has a sauna, steam room and shower. Overall excellent spa Experience definitely recommend.
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May 2022 by Nicole C.
Overall the whole experience could have been better. I didn't find the 'extra' amenities to be relaxing or enjoyable and as a whole, the spaces were quite small (though it was not crowded). The hotel is beautiful and grounds were impeccable, so this felt extra odd. The locker I was directed to was already in use. The cleanliness could have majorly been improved throughout (cups/trash left in the waiting room, a handprint smudged on the wall, my first robe I was given was stained, just to name a few specific examples). My esthetician was tardy and I had to go out into the Spa lobby to check. My service started around 10-15 minutes late. I received a Hydra-facial (my first time) and while the service was enjoyable and the results were fantastic, I didn't feel any warmth (or explanation on my service - she knew this was my first Hydra-facial) from my esthetician (I can't recall her name - this service was in April) - to the point I would have adjusted the tip if it had not been automatically applied. Would not return to the Awili Spa.
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May 2022 by Christine Y.
Best best best (yes it was that good!) prenatal massage I've ever gotten! They had a pillow where you could lay on your stomach and it was so comfortable. The pressure, tension, and oils they used were all perfect - highly recommend! I had a female masseuse, which I requested, and she was hands down the best masseuse I've ever gotten. I think her name was Sarah (not sure) and she had years of experience as a doula, which I think enhanced my overall massage. She knew exactly what parts were uncomfortable and needed relieving.
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May 2022 by Lulu S.
Worst massage I have ever had. Got the Relaxing massage sounded good, scalp, Face and foot. The woman put a ton of cold thick oil in my hair but didn't really massage, just rub it into my hair, no pressure point, just terrible. My hairdresser is way better. So disappointing. There was hardly any massaging. Just plastering you with oil.
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February 2022 by kardiá Dance company
Worst message Iv ever had hands down, I wouldn’t recommend this spa
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September 2021 by Dioguardi Auto Sales
Best spa experience we've ever had.
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August 2021 by Stephen Warren
An amazing spa experience. High quality service from top to bottom
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May 2021 by Jodie S.
I loved loved loved my experience at Awili spa. I've never been to a luxury spa before or even had a full body massage so this was such an experience. I don't think I'm ever going to be able to top this. First off, masks on at all times (except in the jacuzzi and/or sauna I believe) so great covid protocols. There's a changing room, showers, and bathroom inside the spa as well. I had a fully body 60 min massage (starts at $195) and they included a 20% tip so it came out to about $240/person, but it was so amazing and I felt like it was totally worth the money and I'd 100% do it again if I were in Maui/Andaz again. My masseuse was very gentle with me and kept me comfortable and covered the entire time which I really appreciated. Just overall a relaxing and comfortable experience for me. Would recommend!
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January 2021 by Haeden Coffey
I was going to surprise my wife with a spa day for her birthday when we were in Maui, so I booked her a massage treatment at the Andaz Maui spa.After confirming with them 3 times that she would indeed have the appointment, I get a call the day before saying that “due to increased business operations”, they had to cancel her treatment. This was after confirming with them and even changing the time I had previously booked for her.I pushed the lady on the phone a little bit, since her explanation was poor, and the fact that now I had to scramble to get my wife a treatment somewhere else. She budged a little bit and said that when they only have a few treatments, “Say we have only one treatment for example”, then they close up shop for the whole day.This whole experience rubbed me the wrong way. I totally understand that COVID has negatively impacted spas in general. Every other spa I contacted though said they were booked up, whereas this one apparently isn’t good enough to get more than one booking on the weekend during busy season.
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February 2020 by Teri M.
Super friendly and accommodating spa. They were super helpful in scheduling services on very short notice to fill a gap between a lodging move
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January 2020 by Deborah D.
Well, five years later and I continue to experience the body treatments that Jessica provides. She is a therapist and a body healer. I am fortunate to visit Maui several times a year and the Awili Spa is my first stop.
