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February 2024 by Travis Guthrie
Service was fast/friendly in store. I was shopping for home Internet. Got my modem and fast sign up quick. It was easy and fast to set up at home. It's a good enough signal for basic home Wi-Fi, it will not be sufficient for online gaming. The signal says "Excellent" from the app and unit. With streaming from WiFi to my TV, (as the modem itself is running from T-Mobile Wireless service, it's WiFi to Wi-Fi), Amazon Prime got glitchy at parts for video, but sound kept up. I then plugged in an Ethernet cable directly from the modem to the TV, it was better, but still spotty on occasion; I made sure all other WiFi devices were off to allow full bandwidth. I'd hate to have to go back to Spectrum, but options are limited on Maui.
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February 2024 by Susana McIntosh
Bryden was very unprofessional and rude when i asked him to add another line for my mom to my account.The other customer service guy was trying to help me but Bryden cut him off instead of trying to teching him what to do. After 15 years as a customer for this company i asked Bryden to provide me with my transferring pin so i can change company.
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February 2024 by Trinity Hobdey
Helped me set up an international plan for my travels! Manager is awesome! So are the other associates.
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February 2024 by Edeltraud Muroki
ALWAYS VERY friendly, accommodate, knowledgeable, helpful, honest...I don't know how to stop my praise. Amazing people ❤
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July 2023 by Chloé Breuillé
Thanks for being so nice and helpful evrytime I come.
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March 2023 by Jake Kevin
The employees at the Kihei store were all phenomenal. Very informative with all of their products and still continue to provide the Aloha Spirit. Im kama’aina, however, moved to the mainland and visit the islands a few times a year because my family lives here. We’ve been loyal to T-Mobile for over 15+ years!! I’ve been seeing Kim who had helped my family and I with our phone necessities for many of years. She provides excellent one-on-one service. Very knowledgeable about the products, patient, focused, great technical skills and most of all treated us with care and kindness. English is a second language for my parents, she is extremely respectful and understanding when trying to clarify our concerns. Whether I am in Hawai’i or not, I know if my parents do need any help with any T-Mobile needs, I know they are in good hands when seeing her! The process of updating our family new phones were a breeze. Go see Kim! Thank You so much for your help! Will be coming to you again! :)
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January 2023 by Jane K.
Your staff are like verbal masseurs - friendly, soft spoken, understanding, patient, and connected. Unfortunately it appears to be in the interest of both Verizon and T-mobile to spend hours on the phone with customers and somehow pleasantly not provide adequate assistance or resolve the problem. The companies must be making money on the float . It's akin to kiting checks but they shamelessly consume your life's time and it's reprehensible. They have you over a barrel because it's difficult to live in the modern world without a phone . SHAME.
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November 2022 by mark Dragovich
I get a lot of good help here with my phone and things being troubleshooted and fixed
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November 2022 by Noah Parks
At first i felt like they didn't like me one bit or trust me. Very standoffish. The staff was beautiful and knowledgeable. They helped me and worked through my issue. I love smart people.
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November 2022 by Lulu Wang
Robin is the best kind polite helpful representative I have ever worked with. I will always have a phone and service with T- Mobile. Robin is # 1
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October 2022 by Robert S.
Eunice was extremely helpful and professional. She got me a new screen protector and put it on quickly.
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August 2022 by Ginny Strong
Needed some help with getting a New Zealand cellphone working, the lady (wish I could remember her name) opened ten minutes early, sorted our problem and got us going - great service!!!
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July 2022 by Sean Heusdens
In August 2021 I was on vacation look switch cell phone service at T moblie at 215 Piikea Ave Kihei, HI 96753 I did find great service and completed my change to new service However in January . CreditWise from Capital One posted Breach Area and Dark Web Alert for Social Security and Wisconsin Driver License number with Breach alertsSource:Chase Credit JourneyCompromised websitet-mobile.com - breach occurred in Aug, 2021CreditWise from Capital OneDark Web AlertCompromised SSNxxx-xx-xxxxJan 27, 2022 Mar 18, 2022 May 24, 2022I not sure how this happened ? but I contactedT moblie and Leave this review to make sure owner checks all moblie Tablets thier employees use for malware and ect that may lead to BreachesThank you Sorry bad review but this serious!
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March 2022 by Terrance Shimada
Good as always very helpful to work out whatever I may inquire about
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February 2022 by Sandy Farmer-Wiley
My wife's phone was having issues and she updated. The employee, Robin, was very patient and met all of her needs. Home with new phone and happy.
