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October 2023 by Tracey G.
This is the 2nd time they have moved me.Alan and crew did an amazing job. On time, quick and professional. James also wonderful to deal with.I hate moving but they made it almost pleasurable. Absolutely the beat movers I've ever dealt with.Thank you
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September 2023 by Leslie W.
Wailea Movers charged me over $1100 to move my sofa, a paddleboard and a small surfboard from Kahana to Kihei. The sofa (less than a year old, expensive custom-made piece) got damaged in the process, but I was told I had to pay in full before filing a claim, which I did (leaving me with zero leverage), but their claims process is so detailed and convoluted that it makes it nearly impossible to comply with all of their documentation requirements. The guys doing the move said they would come back the next day to repair it, but of course that never happened. I would have thought that paying the high-end price for moving a small number of items would have come with exceptional service, but I'm sadly disappointed.
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May 2023 by Google user
Wailea Movers team was amazing. The guys we worked with were very helpful, energetic, careful and friendly. This is my second time to hire this company and I will not look elsewhere the next time I need help with moving again. ?
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May 2023 by Larry Olson
Remodel involved removing all furniture. They brought it back today. Very conscientious! Reinstalling the washer/dryer was pretty complicated but they stayed with it and got it done. He spotted a potential problem and worked at length yo resolve. Couch would not fit in elevator so they carried it up 3 flights of stairs. Were very careful. All three maintained good humor and worked together well. Would hire them again. Thanks for the good work!l
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April 2023 by Tyler Baker
The move started out fine. I watched one of their movers drag the corner of our couch (brand new still in plastic $5000) down the metal ramp. I stopped the guys to show the damage and they said \"no problem we have insurance\". Great. Sounds good. Things happen. I didn't care if they replaced or just had an upholstery guy repair it. Either way they sent me so some Scam moving insurance company called \"Moving Claim Services\". I sent them the claim, photos, description etc. 30 days later I follow up with them to check on my claim. They lady at that company said she didn't receive the claim. Which is total BS. Either way I sent in the claim again as to play her game. I follow up a few times again and they tell me claims can take 90-120 days and that my claim is in process. 90 days later I follow up again with Moving Claim Services and again they tell me they did not receive the claim. Really? you did not receive my claim? You mean the claim that you responded to multiple emails from me and said the claim was in process? At this point I reach out to James at Wailea Movers to assist with the insurance company that they provided me. James completely ignored me at this point. I sent Wailea Movers several emails and called them many times to fix this issue. They chose to ignore me time and time again. I hate leaving negative reviews on companies but I have exhausted all options and gave them so many chances to assist in correcting their error. They could care less after they have been paid. I would look elsewhere for a moving company.
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April 2023 by Tyler B.
The move started out fine. I watched one of their movers drag the corner of our couch (brand new still in plastic $5000) down the metal ramp. I stopped the guys to show the damage and they said "no problem we have insurance". Great. Sounds good. Things happen. I didn't care if they replaced or just had an upholstery guy repair it. Either way they sent me so some Scam moving insurance company called "Moving Claim Services". I sent them the claim, photos, description etc. 30 days later I follow up with them to check on my claim. They lady at that company said she didn't receive the claim. Which is total BS. Either way I sent in the claim again as to play her game. I follow up a few times again and they tell me claims can take 90-120 days and that my claim is in process. 90 days later I follow up again with Moving Claim Services and again they tell me they did not receive the claim. Really? you did not receive my claim? You mean the claim that you responded to multiple emails from me and said the claim was in process? At this point I reach out to James at Wailea Movers to assist with the insurance company that they provided me. James completely ignored me at this point. I sent Wailea Movers several emails and called them many times to fix this issue. They chose to ignore me time and time again. I hate leaving negative reviews on companies but I have exhausted all options and gave them so many chances to assist in correcting their error. They could care less after they have been paid. I would look elsewhere for a moving company.
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April 2023 by Timothy Caro
Great Movers. They took their time and made sure all of my belongings arrived safe. My only complaint was getting a weird call from someone who sounded like a scam artist trying to force me to buy insurance the day before my move. She said she worked for them but doesnt. She owns a third party company who works with Wailea movers on commission. Would have been 5 stars if not for that weird call.
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April 2023 by Whitney Kassebeer
The entire experience from start to finish was outstanding. I spoke with a total of 3 different individuals on the phone and the level of professionalism was exceptional! On moving day 3 men showed up looking professional and were very through and methodical about the entire process of loading, wrapping and securing all my life's possessions. I would highly recommend Wailea Movers to anyone looking for a professional group of employees .
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April 2023 by Nicholas Corbet
This is an awesome moving company. The level of excellent communication provided by Wailea Movers and Storage instilled trust that our precious items are in get hands.
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December 2022 by Contact Alexander Moving
We provide worldwide service and James and his team at Wailea were very professional, great communication, and made our job extremely smooth here up north when receiving our clients container from Hawaii. I couldn’t ask for a better shipping partner. Thank you!
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December 2022 by Dennis L.
Moved me from Atlanta to Oahu. Crew did great job all around! Hit them up for your next move!
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November 2022 by Mike M.
If you want the best than this team is your choice! Professional service from the moment we called until they drove away. The team who performed the work paid incredible attention to protecting the items and they worked together seamlessly. Cannot say enough other than they are the best!
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October 2022 by Alexis E.
Buyers Beware! They have a great sales pitch and horrible execution that left us with +$6,500 in damages. Something must have changed in 2022 because there is a recent increase in terrible reviews that match our experience. The short of it is don't believe their 'promise' to protect your belongings, pad furniture, or bring / use the packing materials they itemize in their home audit/ consultation. Their owner James does not seem to care about more than his guys smiling while they ruin your belongings. Don't get fooled by their 'claims department'. I would never use them again.
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October 2022 by Melanie Alexander
4th time I have used Wailea Movers. This recent move they were able to complete load / unload in record time. Estimate was honored based on photos I provided. They were ready with plenty of space in truck and plenty of movers to accomplish the move successfully. All the gentlemen movers were respectful, thoughtful and careful. We had one little issue with an electronic desk that we asked not to be further taken apart which was not adhered to. But, not the end of the world, just far more difficult to put back together. Think it was a simple miscommunication. As with my previous moves, very happy with the service and feel the price was very fair. thank you!!
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October 2022 by John Kim
Movers were busy. Scheduling was a slight challenge. But James and team were very accommodating. They came in after hours and we got the move finished quickly and efficiently. Overall positive experience.
