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January 2024 by mark Dragovich
Really good place and get all kind of arts and crafts and get leather works and beads and all kinds of cool things for your house or outside great place for kids
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August 2023 by Tabeeba
I recently visited Susie's, a crafty beading store, and had an experience that left me feeling quite perplexed. An older woman, whom I suspect might be the owner, was at the helm, but her behavior left me questioning why the business was open in the first place. One incident stood out, where she changed the price of an item three times for a customer who was waiting in line. To make matters worse, she even candidly informed the customer that she could change the price as she pleased, adopting an "I can do whatever I want" attitude. What was more astonishing was that she increased the price when she found out the customer wanted the item, rather than offering any form of customer service. This not only reflected poorly on the store's professionalism but also created a sense of unease among myself and three other patrons. Overall, the visit left me with a sense of bewilderment and uncertainty about returning in the future.
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July 2023 by Joann s.
lady working just now really rude, place was filthy, mangy dog roaming around, hard enough to be in business in Maui if you are at LEAST polite to customers. no thanks.
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May 2023 by LYSS
very helpful, kind + wonderful selection : )
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April 2023 by Melissa F.
We came in very last minute. We appreciate them making time for us. The part that was very concerning was that we were completely up charged and oversold. They only have one pounding station so my daughter had to wait for me to be done. Because we had to wait for each other, we were charged extra time each which was very silly!!! The instructor was nice but she left us alone much of the time which also made us go slower.If you go I would recommend you pick out beads way ahead of time and set your timer or you WILL have to pay a lot extra than you ever thought. I didn't think this was ok. The bracelets came out beautiful but the experience was just blah after being totally up-charged.
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March 2023 by Cathy Steele
So disappointed. I have been going here for a very long time. I live in Pukalani and traveled down to Kihei to my what I used to be my favorite little place. I had to get some more supplies I’ve always bought a box of seashells as the one below for $39.95.I have been buying them again for a long time from the owner there. There was two boxes left and she said oh it’s good you got them because it’s hard for me to find those anymore.I told her what I do with them and how I make $30 which each seashell that I sell. She was surprised and said all $30 and I said yes that’s how much I make on each seashellI could not believe it when she told me - “then I have to sell you for $30 each now. “ That’s each shell not for the box. I showed her the price that’s on the unopened box and question. How can she do that? She said I’m the owner I can do that . There’s five in a box. so disappointed in her, so , so disappointed. I am also a Uber driver and have given out her little flyers for people to make jewelry there never again am I going to that. It’s going to be quite the opposite now. How dare her charge me so much money because I told her how much I can make on them. I’m hoping she reads this review because if she tries to steal my idea it has been patent and I will sue her.So sad I have to give this kind of review to the shop
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March 2023 by Clifford Louie
Nice help
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April 2022 by Suzette Gottschalk
Susu has everything you could possibly want to make your own jewelry.
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March 2022 by Kale Night
Staff was extremely rude. Would strongly recommend a little customer service training.Store is very claustrophobic.
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December 2021 by Wesley Lowell Renzas
Very very rude owner, the older heavy set womanI was pumping my flat tire on my bicycle while sitting on the public bench, when her St Charles Older Dog was going to come to greet me!She yelled at the dog in a very mean manner.I simple whistled a couple of times towards her Dog, then she blasted out some mean words to me that didn’t contain the words “ Aloha “. Or “ Mahalo “
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September 2021 by Shawn Reynolds
It was ok
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April 2020 by Victoria Armstrong
It’s not cheap but you can make your own jewelry and it does have a studio that you can rent studio time in and the lady has everything you could possibly want to make jewelry
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March 2020 by Chris Richardson
Fixed a necklace and only wanted five dollars. Very kind staff.
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January 2020 by Laurie Lane
Loved this little shop.... treasures abound. Enjoyed talking with Susu and look forward to going back.
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October 2019 by Cindy K.
Of all the beaches, hiking & shopping in Maui....my favorite place and first stop is SuSu's Studio & Design. Owner is so fun and helpful. Beautiful items and variety galore whether you want finished jewelry or all the components to make it yourself!She always has some kind of a great sale going on too. I understand that she does workshops from bead stringing and wind chimes to pearl drilling. Sadly, I just haven't been in town long enough to attend one. Her store is a bit of everything...like a true artists studio...it attempts to be organized, but anything worth finding is worth the hunt, which is why I love going there. She always has a nice collection of the Ni'ihau Sunrise Shells (finished & ready for a chain and/or unfinished and waiting for your imagination) and her staff are so creative, thoughtful and helpful. And if you just want to pour through every bin, nook and cranny, then they let you be in your zone. A bead lovers dream and a crafter's delight. GO IN & GET INSPIRED....you probably need a break from the sun anyway!!!