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December 2023 by Parag C
BEWARE THE FINE PRINT! I was NOT provided the dive service but charged the money for the dive. When I arrived at the dive site in time I was told I needed a medical certificate - I had 24 hours to get the medical clearance. I have being dice for 30+ years and never had to provide a medical certificate at such short notice! And when called their local Kauai number I was tersely told by their support person that I should have read the fine print and they will Not refund the booking amount inspite of the fact that they were unable to let me dive! This is a spam and there are more such examples of non refund on non service provided by Dice Kauai. I was shocked but the incredibly poor customer service and rude “your responsibility to read the contract”. They obviously don’t care about customers when they refer the customer to the fine print.What was frustrating was that I was told that if I had booked my dice a month earlier I would have time to read the fine print contract. I felt scammed!
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December 2023 by Ritesh Chitalia
TLDR: Malfunctioning equipment, bad dive planning, terrible customer service. Go with one of the many other companies on the island.For reference, I am an experienced diver (200+) dives and have worked with dive companies in over 7 countries. Issues with this company over three days of diving:- terrible equipment: I had a leak in my BCD/LPI hose for two of the three days. Instead of fixing/replacing my equipment (despite me pointing the leak out before entering the water), the guide just disconnected my lpi hose underwater and I was unable to add air to my bcd from that point on- dives times: for all three guides that I went with over six dives, i came back with close to half my tank in all of the dives. None of my dives touched the 60 mins time that is generally followed by all other dive shops. They ended all dives once the first diver ran out of air. I have never experienced this with any dive company anywhere else in the world.- diver pairing: for two of the three days of diving, I was put in groups with new divers (first few dives post cert). As a result, the guide was so absorbed with keeping track of the new divers that the guide failed to even look in my direction during the dives and barely made an effort to point out anything worth seeing underwater.- customer service: Elaine was incredibly rude and arrogant over the phoneFor those wondering why I even did three days of diving with this company, unfortunately I had purchased a three-dive package and was stuck since I did not want to deal with their customer service to get a refund. Don’t make the same mistake I did - there are multiple other dive companies on the south side (Seasport, Fathom Five, etc) that will definitely be a big step over the low bar set by Dive Kauai.
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November 2023 by amshoop1 Shoo
Had a fantastic experience doing my Scuba Refresher with Jill & Micah. They were both very friendly, fun, and informative. They made me feel very comfortable throughout the entirety of both of my dives and made sure I felt confident diving for the first time in 8 years. Would absolutely recommend and can't wait to dive with them again!
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October 2023 by Eoghain O'Neill
I’ve just finished playing James bond with a 2 tank scooter dive with Jill at the Sheraton tavern and Kaola landings , it was amazing the best dive I’ve done in over 30 years of diving! We went off the Kaola landings with underwater scooters, it was so much, I was left speechless! ….. 16 turtles and a Galapagos shark was my highlights.Jill was awesome and very knowledgeable of the area and a great dive master. It’s a most dive guys when in Kauai ??
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October 2023 by Paul Y
Myself and a family member signed up for a refresher course as both of us had not been in the water for some time. Our instructor, Logan was the perfect fit to provide a positive and enjoyable experience. I look forward to working with Dive kauai again on a future adventure.
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September 2023 by Alex Bachinsky
This place is really great for scuba diving! I did two dives using a scooter, which was a new experience for me since I've done quite a bit of diving before. Our dive master, Devin, was excellent – very focused on safety and guiding me through both dives.The scooters were pretty cool – you just cruise along and get to see a lot. We spotted plenty of fish, those big sea turtles, and a few tunas too! I'm already looking forward to coming back to dive with these guys again, and I'll definitely let my friends know about it!
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August 2023 by Chad Ramirez
Talk about a personal experience. Small charter (3 of us in total) lots of 1-1 time with the MD, captain and great dives. Logan was amazing; Kept a good eye on you, but didn’t hover over you and babysit/micromanage you. Showed us the best views, marine life and spots. Not to mention, cool dude!Captain Rob was awesome, navigated the boat and the normal, medium Kauai swells and waves like a pro with great conversation.This place is amazing and I’ll dive here exclusively every time I come to Kauai.Thanks, Dive Kauai.
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August 2023 by Nate Rhodes
Did a 2-tank shore dive with Dive Kauai and had a great experience! Saw 8 eels on the first dive and 5 turtles on the second dive, along with lots of reef fish throughout both dives. Instructor/Dive Master seemed to stray away from the group a couple times, so that’s the only reason for 4 stars. Our group consisted of two couples so we all had buddies, but could be stressful for a newer diver to not be able to see their guide.
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August 2023 by Erin McFarland
My son had an amazing experience with Claire! He is 16 years old and has been diving in Hood Canal only so far. He loved his first warm water dive. All equipment was provided and in good repair.
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August 2023 by Ben Hardy
We did the Ultimate Shore Dive at Kaloa Landing. We didn't have a good experience. Our dive master was not welcoming or friendly. He was rather short with us. At one point, one of the divers had an emergency. None of us were aware. Her buddy didn't keep up with her, and neither did the dive master. He was unaware that she was gone from the group for several minutes. He had to go searching for her before we could continue.Not impressed and won't book here again.
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July 2023 by Camille Gulley
Jill was our best dive master (for the trip). She was knowledgeable, and great at finding us some cool critters. Dive Kauai was accommodating for rescheduling some postponed dives. Met right at the dive site, so be sure you’re fully prepared before you head out. Jill, thanks for singing with us and for the great dives. Love your chill and kind demeanor ???.
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June 2023 by Dianne Silver
As someone who was really scared to learn to dive, thanks to the incredible patience and calm demeanor of Devin, I did it. I am a certified diver. It took an extra day because he took spent a lot of extra time with me in the pool the first to make sure I was comfortable. Luckily that day, I was the only one in the class so we were able to spend the extra time. I faced my fears and finished the first day. We were able to complete ocean dives 1 and 2 the next day, and once again, due to Devin’s patience and calmness, I did it and even enjoyed it. Due to scheduling and a flight, I wasn’t able to complete my certification for a few days but I did it. I’m so excited to be able to explore the underwater world in the future. Thanks Devin (and dive master in training Cali) for helping me accomplish this!
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May 2023 by Paige Bokach
We loved exploring the sea floor with Drew! He was encouraging, patient, informative and helped us feel confident in our skills as new divers. He made sure we had a good time during and beyond our dive, giving advice for places and experiences for the rest of our trip here. Highly recommend!
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May 2023 by Mikaela Burghart
Our tour was amazing! Drew was a phenomenal guide so much so that we are considering booking another dive if available/it works with our schedule sometime next week. During the skills practice I panicked a bit as I have never been scuba diving before but Drew was extremely patient and calmed me down and I was able to complete the dive. I seriously can’t thank Drew enough because it was such an amazing experience that I would have missed out on if it wasn’t for him!!
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April 2023 by Erin Voeltz
This was my second time scuba diving (first time was over 20 years ago) and I had my 12 yo son with me - it was his very first time diving. Our instructor, Drew, was AMAZING. My son was fearless and I was fearful. Drew handled both of us with great care and made me feel completely comfortable; he was patient and knew exactly the kind of instruction both of us needed. The ocean conditions were not ideal the day we went diving (early April 2023) but we were able to see sea turtles, a variety of fishes, sea stars and many other corals and sea life. It was a truly memorable experience, and in fact, my son had such a good time, he chose to go again the next day! (On that dive, his instructor was Dylan, who I also highly, highly recommend!)
