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February 2024 by Annie H.
Best hardware store service on island. They are the only hardware store in Hawaii with properly knowledgeable, willing and friendly staff. The store is small compared to Home Depot, but carries all the essentials. The staff are 5 star.
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September 2023 by Andrew
From paint to power tools, this local hardware store has it all. If you can't find it the friendly helpful staff will point you in the right direction.
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September 2023 by Brendan Kelly
If I could give 0 stars I would. I went to return something I had purchased the day before for $5. The clerk, Vida was her name, ended up charging me more than $180. She was incapable of correcting this, so called her manager, and her name was Marlene (the manager). When I mentioned to the manager that I was in a rush and had to get back to work, she became very hostile and practically yelled, saying that she could take my phone number and we could just take care of it later. Again, I went to return something for $5, and they charged me over $180 and tried to tell me they couldn't do anything about it. After 20 more minutes or so, they finally fixed the issue (I think) but I don't think I received my initial refund for the $5. This likely ranks as the single worst shopping experience I've ever had. I would not recommend this store to anyone.
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September 2023 by B B.
Very bad experience. I attempted to return something I had purchased, just the day before, for around $5. They ended up screwing up the refund, and charging me nearly $200. It then took nearly 20 minutes for them to correct the issue, and when I told them I needed to get back to work, they became very hostile, and this was the manager! The manager Marlene was really rude and hostile. While the clerk, Vida, was seemingly incompetent, as she charged me nearly $200 while trying to make a $5 return. I will not ever be returning to this store, and I don't recommend it to anyone else either.
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June 2023 by Tim Escalante
Had a bad experience at hardware hawaii. Went for a 3 gallon bucket, cashier couldnt find sku, she asked author furuta the paint guy since it was his department he saw me standing there and told her don't ask him wont know. She went and looked with another associate went to look, no luck.. They had a lumber yard associate look, and he found it on the bungee cord. Everyone grumbles about author, and his lack of........it's sad service is so ? bad. Very disappointed in author and hardware hawaii. Your commercial says you value your customers, but your employee doesn't.
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December 2022 by Jerry G.
Well stocked, fair prices, friendly staff Always helpful and always have what I need! Kudos!!What more can I say but check it out yourself.
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January 2022 by Roger W.
Easy to browse through this store. If you can't find it, just ask. Convenient location and always a place to park. Saves driving to Lihue to find a good selection of plumbing, masonry, lumber and electrical items. Makes DIY jobs easier and less time consuming. Mahalo.
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October 2021 by Jana Rothenberg Blay
Staff knows their inventory, their paint colors and how to mix an excellent can of paint. The paint PERFECTLY matched a can they'd mixed for me a year ago and I was able to use it to touch up the wall. Wow - I thought I'd be painting the whole room if it didn't match. These guys know their colors and mixology expertly. AND, they know inventory and send me to the right aisle everytime. We're so fortunate to have such experts in little ol' Koloa Town.
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July 2021 by Crystal Hiner
Great customer service and Linda is always so pleasant! My biggest complaint is that they used to have a lot more options for untreated and prime lumber but they barely have anything now. There's plenty of plain wooden doors to choose from though!
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March 2021 by Brad Rockwell
Arrive at 2:52p on Sunday and the parking lot is chained closed, employee outside won't let me in. I try to park on street but employee is running his finger across his throat, telling me they close at 3p. I look at my phone, which is correct time. 2:55p now. Only needed one thing real quick. Oh well, guess they're in a hurry to get home. Nice having a hardware store close by, and I always try to give them my business but I'll be thinking about this experience on my drive to Home Depot.
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December 2020 by David Dooley
Good hardware store. They do have propane service. Staff is helpful and will get assistance when they do not know the answer. They carry genuine building supplies for local needs so you are generally safe in your selection choices. Lumber is decent as well.
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December 2020 by Dave Peterson
Every time we come in, the staff is always super helpful. Would rather give them the business than HD. Shaka to HH.
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July 2020 by Mike Rothman
Everything is overpriced. Take 10 extra minutes and drive to bigger store. You will save at least 20%.
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May 2019 by Louis Wagner
Almost always have what I need
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September 2018 by Isaac Sills
The best hardware store on Kauai wonderful stock, great prices.
