Poipu Surf offers exceptional customer service and a great selection of surf gear. Many customers have praised the friendly and helpful staff, particularly noting individuals like Macie and Jenn for their thoughtful assistance. Shoppers have found it easy to rent surfboards, which come with an included rack and are well-maintained. Although some boards were unavailable due to repairs, the staff went above and beyond to ensure customers found suitable options. The surf lessons provided by instructors Adam and Alistair received high praise for their patience, professionalism, and fun approach. Customers appreciated the informative training video that allowed them to quickly get out on the water. Overall, visitors have expressed their satisfaction with the entire experience, making Poipu Surf a must-visit spot in Kauai. The store is a favorite among returning customers, who look forward to returning each summer for both gear and excellent service.
Wow! The customer service here is above and beyond! I needed a gift for my son and Macie was so helpful and thoughtful! I am blown away. I will be shopping here more, for sure!
January 2024
Really great to rent surfboards from. It comes with an included rack and the board was waxed. Friendly staff and great selection of gear.
August 2023
Mahalo to Macie for excellent service. I saw a hat I loved on Instagram after we had just gotten back from Kauai at poipu surf. She was very helpful in getting me the hat shipped out to CA efficiently. We come to Kauai every summer and this store is a must stop every year!
