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July 2020 by Rachel G.
Kate was very helpful in the beginning...and when she got a new job as COVID hit, we were handed over to Shane. Who...never returned calls (phone now disconnected) or emails (no auto-response at all now even) for MONTHS. Our original wedding date was supposed to be almost two months ago, for which we paid a deposit and truly wanting to reschedule. The lack of communication and bolting with our money is beyond infuriating and I am so perplexed that anyone with such a good BBB rating for a decade has done something like this. Not to mention using him was the only way we could secure the wedding site at our own hotel. Zero customer service, zero communication, zero professionalism...one star is generous.
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June 2020 by Cynthia H.
Kate was helpful upon initial contact and follow up information. When COVID came into the picture she let us know that she would be taking a new job and that Shane would be our point of contact. I reached out to him via email several times through the month of May and up to 4 weeks before our wedding date. Not only did I never receive a response, the voicemail box was full and I was unable to contact him by phone as well. Take the negative reviews and heed caution (like I should have). He completely abandoned us after taking our deposit.
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November 2019 by Scott E.
Shane Canada and the Bliss team made our dream wedding come true. From start to finish Shane and his team were on point, communicating effectively, and making sure each and every detail was taken care of. The planning process leading up to the wedding evening was clear, well-planned, and brilliantly executed. During our wedding evening, Shane and his Bliss team handled every possible detail. They left no stone unturned and pulled out all the stops to make sure our evening was one we would remember for a lifetime. I couldn't be more thankful for Shane and the job he did, he truly knocked it out of the park! I recommend Shane and his Bliss team to anyone looking to have to most fantastic wedding experience ever! Mahalo Shane and Bliss!
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October 2019 by Carolyn C.
We used Bliss for our very recent Hawaii wedding. Bliss made wedding planning stress free for someone planning a wedding from California while her fiancé was living in New York! People kept asking me if wedding planning was stressful and I always said no because I had Shane and Darren and the rest of the team doing the brunt of the work. I would send my ideas and get feedback on how to make my vision a reality. One our wedding day everything ran completely smoothly. The ceremony and reception were beyond what I imagined and everything was seamless and perfect. I keep telling everyone that my wedding was magical. Thank you Shane and the rest of Bliss for making an amazing and stress free destination wedding!
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July 2019 by Jason I.
My wife and I had an absolutely horrible experience with Bliss. We worked with Shane and it was a nightmare. He said the best way to communicate was through email but the problem was he would take weeks to reply back and then he would not even answer the questions we had! We then would try to call him at the office and they would say he was on the other line and instead of calling us back he would text us. He could not even book our DJ for three months and his excuse was he could not get a call back and then when we decided to part ways with Bliss our venues in house coordinators booked the DJ the next day!! Unorganized and unprofessional is how we would describe Bliss (particularly Shane). We did not work with Darren much which is unfortunate as he seemed to know what he was doing. We hate to post bad reviews but we feel we owe it to people to avoid making a wrong decision on choosing who they want to help plan their special day.
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July 2019 by T W.
What a great team of kind and talented professionals. Such an incredible evening in a perfect location - right on the beach in the sand. Even a honu showed up to bless us all! From our initial warm welcome from Shane, Kate's thorough and prompt email responses, Kale's particularly memorable officiating and Joshua's skilled photographing -- our wedding celebration was even more spectacular than we had even imagined. We just showed up and it was so great. Truly simple in every way. All of our guests felt welcomed and part of the festivities. Everything was smooth and timely. We're grateful the Westin connected us with this amazing provider. The Complete Maui Beach Package we picked was a good value considering the hassle-free, show-up-and-say I do with immense meaning and significance in a sublime setting! You could feel the Spirit of Aloha in a big way with everyone we encountered.
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May 2019 by Kim Y.
My review for Bliss is way overdue as my husband and I are getting ready to celebrate our 3rd wedding anniversary this weekend, but better late than never, right? I often find myself reminiscing about our wedding day and how amazingly effortless, stress-free and fun it was....thanks to the dream team at Bliss. I would give them 10 stars if I could. Choosing Darren and Shane and their entourage of wonderful people to coordinate and plan our destination wedding in Maui for 75 of our closest friends and family members was the absolute best decision we made when it came to our wedding day (besides choosing to marry each other of course, haha). After briefly considering a local wedding in LA or OC, this non-detail-oriented bride and way-too-detail-oriented hubby quickly found ourselves overwhelmed and at our wits end when it came to all the decisions we needed to make in order to plan a wedding. It didn't take much for us to decide to run off and get married in Maui and after a brief email exchange with Darren, we knew we had found our match. We provided just a few Pinterest images to Darren and Shane for inspiration and they were able to take our vision and quickly turn it into reality. They were mindful and respectful of our budget (not all wedding planners are!), quick to respond to emails in great detail, provided amazing tips and advice and were overall just a pleasure to work with. Our goal as a couple was to just "show up" at our wedding and enjoy ourselves and Bliss (along with Lee at Sugar Beach Events, Anna Kim Photography, Ohana Films, MeiLi Autumn Beauty and Reverend Pia Aluli) delivered just that! One of the most difficult things to coordinate from afar was the arrangement of a Catholic marriage rite ceremony on the morning of our wedding. This was a last minute request due to this ceremony being very important to my husband's side of the family. Needless to say, since I am not Catholic, there were more than a few hoops we had to jump through to make this happen including expediting paperwork, coordinating between the Orange County and Hawaii Diocese and countless back and forth emails. We were told that the typical time for processing marriage documents in Hawaii is 6-8 months and Bliss somehow magically pulled this off in less than 4 months, right in time for our wedding. Absolutely amazing. They did not charge us extra for what was essentially a second ceremony and they truly went above and beyond to ensure that everything went off without a hitch. Never once during our wedding planning process did I feel stressed or overwhelmed, which is a testament to their extreme attention to detail, realistic timelines and true professionalism. We highly recommend Bliss to anyone is looking to have a carefree and wonderful wedding in Maui.
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May 2019 by Annette D.
Shane is an absolutely FANTASTIC planner and human being! My daughter worked with Shane off and on for over a year and a half and literally every time he was "Johnny on the spot" with email/telephone response. He helped us secure the Olowalu Plantation House venue, a fabulous photographer and videographer among many other things. The day of the wedding Shane was visibly immersed in all the details of the day and had his hand in everything. It is easy to see he truly cares about all the tiny details involved in making the day unfold perfectly - our family didn't have to worry about a thing with Shane in charge. He is a pure pleasure to work with at every level, saw my daughter's vision with crystal clarity, and he and his team worked HARD to carry it out. The wedding was perfect because of all the work Shane attributed before, during and after the wedding/reception. This company is a "Class Act" 150% and I would recommend Bliss to anyone looking to plan and execute any type of event in Maui.
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November 2018 by CC A.
If you are looking for a wedding planner in Maui, look no further, Darren and his team at Bliss are it! We worked with Darren for just about 2 years. He was amazing! He calmed our nerves, he responded promptly, and really listened. It was important that we stayed on budget, he respected that, and we did. He talked with us many times on the phone, and many, many emails were exchanged. When we had to make decisions, we never felt overwhelmed, he made it easy. It helped that he spaced out the decision making pretty much quarterly. We gave him ideas of what we were looking for (our Pinterest board) for the wedding, but just let him do his thing, and it was perfect! He found a florist that had a beautiful selection of local flowers, and he handpicked the flowers for our wedding---which were beautiful! Our wedding was perfect, the venue, planner, staff, flowers, weather, and our guests. Everyone who attended could not say enough about how beautiful the wedding was. After being together for 11 years, there was no better way to celebrate our union. Our best decision was to have destination wedding and do it the way we wanted. Our second-best decision was to use Bliss, Wedding Design & Spectacular Events. This day was perfect because of this team. Darren truly cares about the people he works with, and we consider him part of our Ohana. Thank you, Darren and the Bliss team, you have a special place in our hearts.
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November 2018 by CC Adeyemo
If you are looking for a wedding planner in Maui, look no further, Darren and his team at Bliss are it! We worked with Darren for just about 2 years. He was amazing! He calmed our nerves, he responded promptly, and really listened. It was important that we stayed on budget, he respected that, and we did. He talked with us many times on the phone, and many, many emails were exchanged. When we had to make decisions, we never felt overwhelmed, he made it easy. It helped that he
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November 2018 by Jenna B.
The bliss wedding team was absolutely amazing! I was so hesitant planning my wedding from CA, and not knowing exactly what everything was going to look like... but it was exactly what I dreamt of! Chelsea was on top of everything the wedding day, and didn't miss a thing! I would highly recommend them to all couples, I know how important your wedding day can be. Thank you Bliss for pulling off my dream wedding!!
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October 2018 by Arami Y.
Wish I had a better experience with Bliss. We married at Olowalu Plantation House in June 2018. During the whole process, I felt as if I was initiating each step. I did not feel as if I was being taken care of, which I would expect from a full service planning service. Even two weeks before the wedding, I was still waiting for the final cost of the the floral and design elements, despite my several emails asking for the cost! On the day of my wedding, we arrived to the venue and my planner did not even think to turn on the AC until we got there. It was a humid day and I was getting sweaty and my makeup was melting. I was also surprised when I got there that the guys bouts, table garlands and cake flowers had flowers that I did not ask for!! I had asked for orchids and I got ranunculus and roses. When I complained afterwards and told Bliss that I actually hated roses, the response was, I did not tell them I hated roses! Why do I need to tell them what I don't want, when I told them I wanted/got charged for orchids?! Their excuse was that when they went to pick up the flowers at the airport they arrived damaged. Strange because the orchids I wanted were in my bouquet and in the arch. Either way, i would expect that they would find the flowers I wanted instead of using what they already had to save costs. Don't recommend.
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October 2018 by Helen Johnson
absolutely amazing in helping us planning our wedding, especially when we were coming from England and put all our trust in them to make our plans. the whole 2 year process was made so simple, easy and stress free that at times I almost forgot I was getting married!
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October 2018 by Alfred Pecson
When planning our wedding, we were referred to work with
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October 2018 by Charles B.
We renewed our vows at the Westin Kaanapali and we had the pleasure of working with Shane. Shane was amazing -- our day was delightful with every detail covered, our ceremony perfect, and memories made that will last a lifetime. Thank you, Shane! For anyone reading this review and contemplating using Bliss, I would whole-heartedly recommend Bliss for your event...you will NOT be disappointed.
