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March 2024 by Joshua Hirsch
Sione provided poor customer service, was rude, condescending and had a negative attitude.
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December 2022 by Arlisa L
Excellent service by Miss Patty. Nice location. It is very convenient that they close at 4:00 pm and not 3:30 like Pukalani Post Office.
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November 2022 by Sail Fish
Staff has always been helpful, friendly and courteous. Appreciate their service.
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October 2022 by RJ M.
The scanning and updating for package delivery is not accurate or useful.our delivery person for regular mail is very good.the people hired to keep them caught up on parcel delivery need training and help. packages not showing up. packages going to my neighbors instead of me.packages running late.It seems this local office is way over stressed and under staffed. they are all good people the ones I talk to or get help from at the office.The USPS just needs to support them by providing them with people and training.
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May 2022 by Leialoha R.
Great friendly service. Very helpful and you never know who you will meet while waiting in line.
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December 2021 by Maddison Anderson
Rude workers
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March 2021 by 1sunisshining
The best post office, everyone is friendly.
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October 2020 by J Kahala Chrupalyk
Mahalo for consistently being there with a smile for our community!
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April 2020 by Jess Crossbones
The woman behind the counter was polite and efficient. Bonus, they provide hand sanitizer, which is nice during these trying times. Mahalo!
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June 2018 by Terence Mcvey
Workers are very rude. Today I called ahead just to let them know I would be there right at 4pm which is closing. I work in Lahaina so it hard to get there before then. I called ahead and didn't ask them to extend hours just be ready for me right at 4. I had a bday present I needed to pick up for a child. I got there right at 4 and the door were locked. She saw me at the door, while she was assisting another customer, a refused to serve me. All I needed was a quick pick up. You could tell she was happy telling me no. There were no previous exchanges to warrant such behavior. No Aloha - her name is Michelle I believe.
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April 2018 by De A.
Service was excellent with our passports. We ran into some issues and the staff was accommodating, patient and smart in troubleshooting not just our issues but the issues of several other customers as she (darn it, I forget her name, but she was amazing) juggled different issues from poorly shot photos, incomplete applications, or missing identification cards. She had such sympathy for the customers as she commented, "Someone has got to help these people... Kihei doesn't do passports, nor does... " and she just took on everyone's frustrations and was so kind and amazing. I will update this review with her name, if I can recall it. So sorry, my dear postmistress, but you were amazing, and I wish I had written this sooner, so that I could properly give you appreciation.
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February 2018 by Kandyce G.
Normally I don't have issues with the Kula Post Office, however I spoke with Michelle about redelivering a package today. A package that they did not deliver last week because of rain, which I very much appreciate (even though we have a covered garage no more than 10 feet from where they attempted to deliver the package). However, her tone and attitude with me was completely unjustified. I am not sure if she was having a bad day or if this is how she treats customers normally, but I did not appreciate being spoken to as if I was a bother. Because of this I will be getting a P.O. Box at the PUKALANI post office.
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January 2018 by Karen G.
Love Kula Post Office! Everyone that works there is friendly and helpful. If there is a faster,cheaper, or more secure way to send something they will let you know. They keep supplies in stock, so if you need tape or a special box ,chances are they'll have it . Lines move quickly even at the Holidays.
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December 2017 by maggie gold
Yes, the clerks are unhelpful and sometimes downright rude. Cold and unfriendly, always. I've lived upcountry 9 years and have seen some staff come and go but I rarely get a smile or friendly service. Boo.
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August 2017 by John Foley
Kula Post office is conveniently located on the highway.
