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November 2022 by Kaitlyn Skidmore
So thankful for the people here! My battery was on its last leg and no one on island would touch my VW or I’d have to wait MONTHS to get it replaced. This was my last option and the gentleman here took me right away and replaced it for me. Thank you so much! I'll be back for any oil changes or services I need.Service: Battery
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May 2021 by Louise K.
My father took his 2000 Volvo S70 SE in to have a back window fixed as the switch needed to be replaced. They charged $379.41 for this service saying the part cost $206.99. Overcharging for a part is one thing but the insincerity and dishonesty from what was quoted (including the diagnosis) and the final cost is very bothersome. My parents are older 80+ so easy to take advantage of - After my father told me the story of this business getting over on him I felt compelled to post so others can be forewarned. I gave them three stars because they did fix the window and it does work now.
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December 2020 by Martin Cox
Very informed and knowledgeable.
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October 2020 by Tim F.
This place is a scam. Do not under any circumstance take your vehicle there. I had overheated going up poli poli. I made it downhill to the nearest shop. There was a plastic T that cracked. It was a 2 dollar t you can find at ace. It was replaced and I was told to leave my van there and if I decided to take it, the engine would blow up. I'm a captain and am good with engines and mechanical work. I just needed to get it in and get it out without stress. I didn't want to leave it with them with over a 2500 dollar quote for a new radiator etc. the van wasn't worth 1200 dollars. I respectfully asked if I could take my chances and said I just needed to make it to Kihei. Well he wasn't lying about it overheating again. I paid my 250 for an hour worth of work and a 2 dollar t inline with the cooling system. I drove away and started to overheat immediately after they went on a 10 minute test drive knowing they did not add water in the radiator. How do I know? I pulled over, let the engine cool, checked the water/ radiator fluid level and it was bone dry. I had to walk and carry gallons of water back to the van. I Havnt had a problem since after 2 years. Crooks and you know what you did. Stay away from these con artists.
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November 2019 by Naia N.
My classic Mercedes was rear-ended nearby. When I went to the hospital in an ambulance, she was towed here (for an estimate ONLY). Before I knew it, the insurance company authorized the minor repairs, which took TWO MONTHS!!! After one week, the exact same problem returned. They fixed it again, costing the insurance company a total of about $3000. AVOID AT ALL COSTS!
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July 2019 by Lei F.
Top notch service! I took my Jaguar XK8 there several times for different reasons such as routine maintenance (oil change, tune-up), brake repair, and water pump issues. They were professional, prompt, and everything was fixed to my satisfaction. Mahalo to Paul and his automotive staff! I gave my car to my 87 year old dad and he loves it. It is now 17 years old and still running smooth and going strong.
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July 2019 by Joan B.
Forget the place looks like a junkyard because that is the least of the problems. The mechanic is a vintage rude, entitled male who yelled at me and acted as if he should never be questioned. If they were the only shop on the island, I would trade my car in before I would let them touch my car. Stay away!!!!
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June 2019 by Justina H.
Freaking heroes! Had a super bad night and was getting ready to head home and immediately realized I had a flat when I pulled off, thing sounded horrible and was almost off the rim couldn't make it down the street let alone the nearest gas station luckily I was right in front of this place. It was the middle of the night and they were actually closed but I saw someone outside working on a car and asked for help. He obliged attempted to put air in which of course didn't work (crap tire) and then proceeded to change my flat using my spare I apologized for it being so late and had mentioned my jack and tools were in my other car but he was extremely nice and didn't seem bothered at all he got me back on the road in no time and free of charge not sure why but I am completely grateful. Thanks for saving my a** Paul!
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March 2019 by Candida C.
I took my El Camino to them 3 times to diagnose a starting problem that started when they installed a new engine in my El Camino. Been stuck on the side of the road more times than I care to recall. I'm done with these people. Looking for another mechanic cause they can't find the problem.
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January 2019 by Rebecca G.
These guys don't know what the heck they're doing and they hope you don't either! I was referred to this place through a friend of a friend. I needed a specialist for my vintage bmw after having a fuel pump replaced by a very expensive mobile mechanic I began to have other symptoms I thought might be related to the previous work. I needed a foreign car specialist to get me on the road safely and asap! They told me I needed to replace the "valve gasket " which involves taking the motor apart. Charged me 370$ and gave me a long list of all the hoses that needed to be replaced (yes I know the car is old, I can see it with my own eyes the hoses are worn) but the car had been purring along beautifully before and I just wanted the "problem " fixed but instead they obviously did not have a clue, put a bandaid on it, shined up my rims for no reason, and gave me back a Broken Car!!! It backfired out of the garage! I rolled back up and looked over it with their technician and the owner Paul and they pointed out all the potential problems, I noticed that all the fluids were low but they didn't even bother to top them off even after taking the engine apart! That was a red flag of just how inconsiderate a Service this was. I drove it to work and barely made it back home- I had to pull over like 6x-- very dangerous! Absolutely NO improvements so I took it back and told me that for 470$ more they would replace more hoses, but admitted no fault, nor willing to credit for the previous and useless attempts! I'm fuming at this point; they accused me that the car was worse after I took it home and so rude about it- I picked up the car immediately after. There are more broken cars at this garage than running ones. I wish I read these other horrifying reviews before taking mine in.. RUN!
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December 2018 by Douglas B.
I went here for new shocks and struts. When I started the truck that morning the air conditioning didn't come on so I asked Paul to look and see if I lost a belt. When I picked up the truck he had added on $300 in air conditioning work without phoning me with a quote or getting permission to go ahead. Won't be seeing him again.
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April 2018 by Gary K.
STAY THE HECK AWAY FROM THIS PLACE!! Latest Update: After their timing belt and coolant flush service, my motor started squeaking so I brought the car back to have it checked out. They said that my serpentine bearings were bad and recommended replacing them, they also proceeded to charge me $120 for the recall visit. I went to Lexus dealer for an honest 2nd opinion and what I found out was that there was nothing wrong with my bearings and that my serpentine belt was very dry and that is what caused the squeak. Lexus replaced my serpentine belt which was an in and out quick job and my car no longer squeaks. Pacific Motor Works, Thanks for spilling coolant on my serpentine belt and making it squeak, thanks for charging me $120 for a recall visit and last but not least, thanks for trying to cover up your mistakes by trying to sell me replacement of serpentine bearings so you can replace the serpentine belt you've ruined along with that while you're doing the service in hopes that I never find out. Honest guys you are.... Earlier Review: I was kind enough to give this business a benefit of a doubt despite all their bad reviews, I'm a business owner myself for over 11 years with a 4.5 star company. Below, I will explain why I'm not a happy customer and will never use this business after giving them a benefit of a doubt despite all their bad reviews and giving them over $3,500 worth of work for both of my cars; - No upfront prices, very sketchy approach, be ready to get a surprise bill at the end. - They were 4 days late on completing my car & I was the one who had to keep calling and following up. - I almost bought into having them flush my transmission, only to find out that they don't use proper equipment required to do a transmission flush on my vehicle. I've consulted with 4 other mechanics including the dealership and all 4 opposed doing a flush on my vehicle. - They recommended an oil type other then what a car manufacturer and car manual recommends. I'm sorry but I will trust engineers who built my car and not a Kula Mechanic on what oil type I should use. - After a timing belt change, my car is now squeaking, I took it to them to look into it and in return got a surprise bill of $120. Gave them a benefit of a doubt and asked if they can credit that towards the repairs they were recommending and they didn't even want to be open for that... Another mechanic told me that cars don't just start squeaking on their own after a timing belt change and I can only agree to that statement. My car did not squeak for 14 years and all of a sudden after having this shop work on it, my car now squeaks and sounds terrible every-time I start it, not to mention that this is my 2nd timing belt change. - After they serviced my car, every-time I drive up hill now, I'm getting a terrible burning rubber smell, never had it before. They only charged me $120 to tell me they didn't know what it was and thought it might be the rust proofing.. only problem is rust proofing smells different and the smell is getting worst by day.. A mechanic and a business owner who truly genuinely cares about his clients will always provide his clients with options available to them, as well as pros and cons of every option. This shop owner had failed to do that. This shop owner has also decided that a customer who just spent over $3,500, who simply needed a confirmation that nothing was wrong with his car after they've just serviced it and now the car is smelling burnt and making noise, that it's better to charge a customer $120 more and tell him that he has new other problems needing to be fixed. The overall feeling is Paul just wants your money and could care less about you as a person and your car.
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April 2018 by Martine B.
Duped and duped again. Be forewarned!!! I brought my European car in for a minor repair, but they kept calling me that they needed to do more work. My car had just been completely checked out before transporting it on island...After 10 days and some difficult phone calls, they gave me my car back and I ended up paying over $1,100. If that were not all, I found out, exactly 100 miles later and after the dashboard warning signs came back on (yes, they had been switched off), that they CUT the cables of my tail light at 3 different places and closed the whole thing back up so I would not see it. I have pictures to prove it. I guess they wanted more work. But not a chance in h**l that I will go back there.
