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July 2023 by Mary Cox
We have bought Cariloha towels and sheets in the past and love them. We tried out the mattress in the store and it feels so comfortable and luxurious. Peighton helped us with the purchase of a new mattress at the Kaanapali store. She was so knowledgeable. We can’t wait until our new mattress is delivered.
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December 2022 by JJ Bowen
Dishonest company with a rude customer service dept. For the last ~1mo, they keep telling me my mattress will arrive any day/by end of day, etc. It never arrives and have now filed a complaint with BBB and may have to call an attorney (to either get my order or a refund). This is theft! DO NOT BUY - products are also made in China. You can find a better option - trust me!Oh and we ordered our set while in Maui- what you don't know is that once you leave the store, you get to deal with the worst part of Cariloha (customer service).
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December 2022 by Holly Stocker
I’ve never had a more pleasant experience shopping than I did here. The girls there are fun and kind! Adriann especially! She let me know of all my options. The selections of sheets they have are beautiful! She helped me find the set I wanted. When I couldn’t find it in store, she ordered it for me online! I’ll definitely visit this location again!!:)
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November 2022 by Allan Ward
Ashley and Amanda were a pure joy to deal with soft, cool, clean and green. Would definitely return form Calgary Canada to see them again. Can’t wait to sleep like a manchild on the new pillows ❤️
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August 2022 by Robert Anderson
Amazing find in Lahaina, Maui! I purchased bamboo bedding and bath towels in a resort bundle. I love the color selections. The young lady helping me, Bella was excellent and very knowledgeable. I was actually surprised by how comfortable the bamboo fabric is. Additionally, I learned how my purchase makes a positive impact on the environment. I got free shipping to my house too.
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August 2021 by Jenny K.
We've been researching for recliner beds for the past months and came across Cariloha while vacationing in Maui. Stopped into the store and met Kennedi who was super informative on all the features and benefits of Cariloha comfort base and mattress. Since we were on vacation and have a few moving parts in regard to our primary residence back home in California, we didn't pull the trigger right away. Kennedi maintained in touch via e-mail to address our questions and followed up with available/current promotion. Throughout our entire recliner bed shopping experience locally, we find Kenndi and Cariloha's service and products to be the best choice among competition (reviewed Sleep Number Bed and Tempur Pedic) I highly recommend to pay this store a visit and chat with Kennedi if you need help with identifying your next bed and a good night's rest!
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August 2021 by Jenny C.
We've been researching for recliner beds for the past months and came across Cariloha while vacationing in Maui. Stopped into the store and met Kennedi who was super informative on all the features and benefits of Cariloha comfort base and mattress. Since we were on vacation and have a few moving parts in regard to our primary residence back home in California, we didn't pull the trigger right away. Kennedi maintained in touch via e-mail to address our questions and followed up with available/current promotion. Throughout our entire recliner bed shopping experience locally, we find Kenndi and Cariloha's service and products to be the best choice among competition (reviewed Sleep Number Bed and Tempur Pedic) I highly recommend to pay this store a visit and chat with Kennedi if you need help with identifying your next bed and a good night's rest!
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August 2021 by Randy Hughes
I have purchased dozens of Cariloha T-Shirts for myself, family, and friends every summer since 2017. The staff is always outstanding and the shirts are incredibly comfortable. I was recently helped by both Jessica and Elle to purchase my "summer 2021" batch of 10. Both of these young ladies were friendly, helpful, professional, and determined to help me get exactly what I wanted in XXL. THANK YOU for an outstanding product and world-class service !!
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June 2021 by Teri Dzida
OK I have to write this review because Elle At the Maui store on front Street was absolutely freaking amazing !!!!!She was helpful from the get go- very open and very honest & so very genuinely personable (we call her our adopted daughter now) we actually have a common vacation spot & such a bond already-she’s a doll !!!We truly appreciated her candor and forthright attitude with us . We were unsure about our bedframe size so we needed to come home and measure it- she guaranteed we would still get the same price - as in store at that moment! My husband was on the fence for about a month after we got back and still she honored her price, she has been amazing since day one!!!!The Cariloha company has an absolute jewel in Elle And we are so glad we ventured into the store on our vacation. We have been looking for a new bed for quite sometime, we have a sleep number now and Have had it for the past 12 years- so we are truly excited to try the Cariloha bamboo bed. Many thanks to the doll baby Elle for helping make this happen- she is Such a fantastic asset to your company and now such a friend to us.Teri Dzida
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May 2021 by Callie Seaman
Do not buy from Cariloha if you are on vacation!! They do not allow you to return items to other Cariloha stores and you have to pay a hefty sum to ship their heavy items back to headquarters for them. Unless you’re 100 percent sure - it’s not worth the cost of a return!
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March 2021 by Fitzer Morgan
I’ve been looking at Cariloha sheets for a while now and was waiting to buy them while we were here in Maui but we walked into the store and the customer service was horrible! She didn’t have her mask on when we first came in and on top of that she didn’t even say a word to us the whole time we were in the store, just continued to sit on her phone behind the counter!! We were obviously looking to buy and needed help but she couldn’t look up from her phone long enough to realize. I’m sure for the price I can find another brand that actually acknowledges their customers and follows COVID safety.
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December 2020 by Ganesh V.
Went to the store in the Whalers village in Maui. December 2020 in the middle of Covid everywhere else on the mainland. Saw sale signs in there. The store manager Jordan was super helpful. He offered 35% off on pure bamboo fitted sheets and 30% off on quilts. The quality of the bedding was super impressive.
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March 2020 by John Tomko
Always enjoy going to Cariloha! Chrissy was amazing very service minded and customer centric!
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December 2019 by Cassandra C.
We went into this location, after having visited another location, because of the holiday sale signage. This signage wasn't present at the other location. Our shopping experience here was everything we could ask for and more. Jordan, the store manager, was working and was extremely informative and helpful. We enjoyed a shopping experience the way it is supposed to be. Jordan and her associate were prompt and friendly greeters. They were readily available to help us with anything and answer any questions we had. Yet they also allowed us to shop undisrupted. I have always enjoyed the Cariloha product line, but thanks to the amazing customer service this visit I'm exceptionally excited about my purchases. I highly recommend this store!
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October 2019 by Allen V
I purchased my mattress here and the staff were very knowledgeable of their products. Friendly service and informing me of the benefits of bamboo products. The manager (Jordan) even let me rest on their sample bed to ensure that I would be confident in my purchase. Would return to sleep on the sample bed again!
