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October 2022 by C Jung
Regarding trying to speak to anyone at CPB banking over phone. I am frustrated with the "new customer service platform" when calling for customer service. A message I heard when I called the customer service phone number, said the "wait time" for a call back would be 30 mins. For anyone who is working is 30 mins reasonable? There is option to leave your phone # and receive a phone call back however some customers get busy after we leave phone number waiting for a call back and may miss an opportunity-not everyone sits at a desk and can wait by the phone. My survey has to do with CUSTOMER SERVICE PHONE CONTACT not any personnel who work at the bank. Dissatisfied, CAJ
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October 2022 by Carol Jung
Regarding trying to speak to anyone at CPB banking over phone. I am frustrated with the "new customer service platform" when calling for customer service. A message I heard when I called the customer service phone number, said the "wait time" for a call back would be 30 mins. For anyone who is working is 30 mins reasonable? There is option to leave your phone # and receive a phone call back however some customers get busy after we leave phone number waiting for a call back and may miss an opportunity-not everyone sits at a desk and can wait by the phone. My survey has to do with CUSTOMER SERVICE PHONE CONTACT not any personnel who work at the bank. Dissatisfied, CAJ
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March 2019 by Karla Mozitis
Love this bank! Rose too!
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January 2017 by Stephen Salmon
Excellent bank. Far superior to American Savings Bank, whose banking procedures are skeptical and should be called into question! Better than First Hawaiian as well as Bank of Hawaii.
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September 2014 by Jessica C.
Central Pacific Bank in Lahaina is the worst! They blocked my card for a random $1.50 charge when I have $ +6,000 ~ instead not approving the transaction. I got denied buying groceries at Lahaina Farms went to the ATM all my money is there, but I'm not approved to use it. They shut my card off, never contacted me, then Bev say well some machines in stores do that. But what about YOUR ATM? They respond, "oh I don't know, you just have to take money out during business hours". Tell me my new card will be here in 2 weeks. It very inconvenient, they should provide me a card quicker, now I all my accounts connected to my card are screwed up that I have automatic payments. Especially for my business. Same day cash 2 checks, and she tried to short me $100. Then convince me its in there.... I took my money out and went Valley Isle Credit Union. I highly recommend NOT to bank with CPB.
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February 2013 by Lily A.
Located across the Lahaina Cannery Mall... near a small shopping center with a variety of stores. It's pretty close to Foodland Farms (love that grocery store!). We went in on a Friday afternoon. There was one teller working and he was very friendly and efficient. This location is pretty large (compared to the ones I've visited on Oahu). It is well kept and very clean. There is ample parking out front.
