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May 2023 by Stephanie “Stepharoni” Highkin
Not a bad place but no where worth the price. For this price I expect to be waited on, not told where the beverages are and to helpmyself! My masseuse was fabulous but other than that this spa no longer offers all the spa services. I couldn’t get a manicure or pedicure or get my hair done. Massages, saunas, restrooms, locker rooms and an outdoor sitting area where you’re suppose to be able to relax and unwind….. LOCATED MEXT TO A KIDS PIRATE ?☠️ POOL!!! Omg what horrible planning on their part. If you want a massage, go here, there’s not much more amenities they offer lol. I won’t be back!
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April 2023 by Tracy Dormer
Amazing staff and spa! The infinity pool and lounge area overlooking Kaanapali Beach is what a spa experience should always include.
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March 2023 by V.K.
I love a great spa! This one was ok. My service (massage) was good. For the price I paid, the spa just doesn't have the amenities that a luxury spa should have. The locker room was small, and the plunge pool could have been nice, but it was crowded and hard to find a place to sit. When I pay over $400 for a 80 minute massage, I just expect the extras. For a point of reference, I really love the Aria Spa in Las Vegas. That is a good value for service and a lot of extras! I will skip this spa next time I am in Maui.
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February 2023 by Natalie Tatum
Absolutely loved our couples massage with Ali and Heather - they are incredible. The facilities are traditional (in a good way) for high end resort spa - dried fruit, tea, spa water, a glass of champagne after your treatment, etc. Massage tables and face cradle were very comfortable. Bring your bathing suit for the awesome warm plunge pool! Pricey but worth it! Can’t wait to come back next time.
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February 2023 by Aqsa Siddiqui
Great location that is close to the main area with restaurants and shopping. The staff was very helpful and there were many areas for you to refill your water bottle and enjoy the pool and beach.
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February 2023 by Melanie Eng
Best massage! Service was great and I enjoyed the lounge area with ocean view.
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January 2023 by Erin C
Simply perfect! I am a frequent spa visitor in various places and this was a wonderful experience! I love Eminence products so that was a plus out of the gate for my facial. If I am going to pay for a spa facial I want the whole experience (robe, sandals, locker area, place to relax etc) This Westin was walkable from my hotel and offered a clean, well executed spa experience. I had a fantastic 50 min facial followed by a glass of Champagne they provide (nice touch!) and rooftop area with infinity pool to relax in afterward. This ran about $20 more than local competitors but was well worth the extra spend as the Westin does not miss a beat. Note - I did not mark this as budget friendly as it is a resort price for spa treatment, that said compared to others in the area it is well worth the spend!
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January 2023 by Rose J.
Massage on the beach- absolutely! Jenny was the best! Book early, they fill up quickly.
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January 2023 by Alexbpink
Holy moly - we loved the Westin but we were 100% blown away by the amazing staff and I had the best two massages of my life at Heavenly Spa. This is my second pregnancy - lots of back pain and sciatica issues. I booked a prenatal massage with Heather and she was incredible. I immediately booked a second massage with her before I even left from the first. Mamas, I cannot recommend this enough. Do yourself a huge favor and book!
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January 2023 by Christine E.
This is the best spa on Maui, hands down. Great service, great location, beautiful inside and out. Thank you, Kelly T for always taking such amazing care of me! Thank you also to the amazing crew that keep this place running from front to back.
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December 2022 by LFan345678
I treated my 17 yr old daughter and myself to facials on Christmas eve. It was so nice and relaxing. All of the staff were so friendly and welcoming. My daughter has a little trouble with acne, so her esthetician was really good at explaining each step - what she was doing, what she was using and what my daughter should be doing at home. My esthetician just let me relax, which is what I wanted, and made me feel pampered and rested. We were in separate rooms, so at the end of our treatments, we met up at the after treatment area and both of our faces were glowing! The after treatment area has a small infinity hot tub area, so bring your bathing suit if you want to go in there. It has a nice overlook facing the ocean. You can also drink some citrus water or a glass of bubbly if you prefer and they have little snacks you can nibble on as well. The facilities were all clean, and up to date and there was no rush to get you out of there. They recommended some products for my daughter, but it was definitely not a hard sell, just a mention, which was appreciated. Note that if you have a teen, they will not do anything other than facials for 16+. The treatments are pricey, but you are at a resort hotel, so the cost is consistent with the property. If you can swing it, it really is a lovely experience.
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December 2022 by Thatskankj 9.
He only plunge after the end was suppeerrr awesome! We truly enjoyed everyone and our experience getting the hot chocolate message! We will definitely be back!
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November 2022 by Christina M.
We went for our honeymoon, and this place exceeded my expectations. The staff is so incredibly friendly and welcoming. Daniela and Terry gave me the most amazing massage and facial. This place is a must if you're looking to relax!
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October 2022 by John P.
Wife and I were able to book a same day reservation for a couples massage. Staff was kind and professional. Facilities were clean and pleasant. And the massage was wonderful couldn't have asked for more.
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October 2022 by Taylor B.
Date of Experience: 10/24/22 Treatment: 5/5 Amenities: 5/5 Atmosphere: 5/5 Service: 5/5 After a perfectly nice visit to the Marylin Monroe Spa at the Hyatt, I had a feeling that nothing could compare to what was, admittedly, a great experience with a fantastic massage. Was I ever wrong! From the moment you step onto the Westin's property (ideally from your free valet-parked car, compliments of the spa and a $45 value) you'll feel peace and tranquility surround you like a silken sheet of serenity. A stroll through the flamingo-filled lobby and a quick jaunt upstairs leads you to the Heavenly Spa, where therapists speak softly and true beautification magic happens every second of every day. We were promptly escorted around the spa property and shown around the opulent women's locker room (a terrible name for a space so serene), the relaxation room where patrons await their services, and--most importantly--the outdoor lanai with a private plunge pool overlooking beautiful Ka'anapali Beach. Throughout the spa, there are several snacking stations filled with jars of coconut chips, dried tropical fruits, mixed nuts, chocolates, miniature granola bars, flavored water, and their special blend of white tea. Goodies can be collected in adorable coconut-husk bowls and enjoyed anywhere on the property. Prior to my treatment, I spent some considerable time on the lanai, enjoying the plunge pool, laying on the floating loungers, and simply soaking in the beauty and bliss of the view. Periodically, spa staff circulated throughout the area, offering toothpicks with fresh Maui gold pineapple to all patrons. Post-treatment, guests are gifted a complimentary glass of champagne and ladies receive a fresh flower for their hair...such a lovely touch! The treatment itself--an 80-minute "tropical escape" body treatment was absolutely "Heavenly", with a tropical scrub and exfoliation, strawberry lotion application (that I desperately wanted to lick off of my arms it smelled so good), coconut oil scalp massage that left my hair feeling incredibly soft, and a facial. However, as a foot massage had been advertised online in lieu of the facial, this was what I was expecting. When my therapist told me otherwise, I was quite uncomfortable, as the skin on my face is incredibly sensitive and unable to withstand the average "facial". Upon explaining this to my therapist, I was met with her compassion and concern, and she happily agreed to substitute an extended foot massage (as I had seen advertised) in place of the facial. My spa buddy, on the other hand, had read the same advertisement that I had. When they heard about the facial substitution, they spoke up and inquired about the foot massage. Their therapist apologized for the mix-up (turns out, the "old way" was to offer a foot massage) and ended up giving my buddy both the facial AND the foot massage as an apology for the inconvenience. Truly impeccable service, and my buddy called the entire treatment the "best eighty minutes" of her life. At the end of our time of bliss, I checked out at the front desk and we both received little chocolates as a "mahalo" for visiting...or to take away a bit of the sting from the, admittedly high, bill. The Heavenly Spa at the Westin is a bit of a splurge, to be sure, but it is absolutely worth it. The very next day, I was back on the phone with them, booking myself and my spa buddy another treatment.
