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November 2023 by Koa L.
It has snacks, groceries, drinks and all conveniences you'd need without having to drive to a store outside the resort. Of course, resort pricing comes with the convenience but that's to be expected.
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July 2023 by 297SiobhanC
I am an owner of 2 Westin Properties - one in Maui and on in Mexico. These are not cheap and the yearly fees are in the several thousands of dollars each per year. When a "Special Offer" was extended to me to spend 5 nights at the newer Nanea property for a reduced rate I foolishly thought that my ownerships were considered valuable and important. Once I puchased this 5 night offer I had a year to use it. Knowing that there are very restricted times that our family can travel I made sure several times before purchasing that booking in March would not be a problem. Well, just the beginning of the problem. 1/ Was a HUGE issue to book in March and I had to be trasferred to several people (and become quite upset which is not my nature) before finally getting a March booking 2/ Was given a "Resort View" room. NOT. We are looking DIRECTLY into the rasied carpark and the highway. 3/ It wasn't quite loud enough being by the highway -the delivery trucks run until 11pm with their loud reverse honking keeping us up. As part of the reason for our visit was for our teenagers to train with their team at 530am in the pool being up til after 11 and up at 445 was a disaster 4/ Had to sign something at the resort concierge saying we had received the 15, 000 star points which is really so they can try and sell you more stuff. When I declined a further 2 hour meeting on a sales pitch the sales clerk actually said " you should go to show your appreciation for the great offer you received". The list goes on but I am tired. Bottom line - NEVER BUY WITH THIS COMPANY! Attempts to talk to managers were thwarted at the front desk. NOT impressed.
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July 2023 by Joyful747
Our family of eight -- grandparents, kids and grandkids -- had an awesome experience with photographer Kaui with Blinnk photography. The session was easy, quick and fun, even for a 5 yr, 8 yr and 9 yr old and yielded great results . . . the video and prints were top quality. We're so glad that it was so easy to get great family photos right at our Nanea resort!
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July 2023 by scenicacresguy
Very nice resort. Some confusion upon arrival in that they supposedly offer free valet the first day; but we later realized the valets expect a $15 tip. Rooms are fine. Pool is great although seating is a bit tight. They should filter out pool crashers better though.
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June 2023 by 0ndabeach
*The cons - shade and seating for both pool and the beach are really hard* - I should have trusted the Tripadvisor forums where experienced travelers said Westin has overbuilt the property. We weren't even there during a peak holiday week. If we wanted a pool chair where we could easily see our kiddo in the pool and have shade, I had to get to the pool by 6:30am (literally!). You could get leftovers by 7, and pretty much nothing post 8. We saw families of 4 with two little kids sharing one chair. - They charge $100 a day for chairs and umbrellas at the beach. This just increases the pressure on the pool chairs. I couldn't help but compare this with other Marriott/Westin properties where complimentary beach chairs are provided at the pool. - I am sure someone from the property will chime in to say "hey, you could rent a casebella". Well, they were booked out 3 days out and also cost 100 bucks plus. - Or the other response: 'you can walk to the next Westin'...well, it’s not easy dragging wet kiddos from one spot to another and the other Westin has its own crowd. They could improve this experience if they chose to offer complimentary beach chairs or even offered them in 2-hour blocks. Though honestly, the property needed at least one more pool for the amount of buildings (and they definitely have the space). Pros: *The ground staff and housekeeping are the sweetest and best* You see them working throughout the day, the property is super well maintained. They were always really sweet and helpful. *The rooms are still fairly new and lovely* We had a two bedroom villa, it was modern, clean and well maintained. *Tips* If you can book well in advance, get an ocean view. The property has limited ocean views, and while we did not get to stay at one, we could tell the views from those would have been spectacular.
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June 2023 by Sightsee21427617082
We were wondering about what islands we saw next to Maui and asked Concierge, Aaron Joseph. He not only told us what islands, but he told us what other ‘free’ things we could do and how to get there. He was a ‘wealth’ of knowledge and was so kind to share all he knew and then offered to email it to us. Thank you for hiring such amazing people like Aaron who take their job seriously and show the highest regard for Customer Service.
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June 2023 by lorilscsw
We were here last week with our adult daughter & son in law. We have stayed here many times as we get a deal when we go to their timeshare talk. We had a 2 bedroom unit and it was perfect for the 4 of us. Location is perfect, place is clean, beds are very comfortable and staff is very friendly. The place is right on the beach and the best snorkeling anywhere. Shopping is very nearby too. I know it sounds strange but I recommend their timeshare talk. You get a great deal and they are true to their word. It really is only 90 minutes (to the minute) and they are very low pressure. The only negative about this place is the big families tend to take over the BBQ grills even though there are signs everywhere not to. Also people get to the pool very early and put towels on the chairs so it's hard to find a chair on the shade. The signs say after 90 minutes they'll come and move your stuff if you're not there but I've never seen them do it.
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May 2023 by randygI8287TF
Customer Service is on another level. Danielle the main front desk manager went out of her way to set us up with a charging station for our Tesla rental. Next time we hook into Maui we will be staying here simply based on how amazing she is!
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May 2023 by U2474QGtracys
I’m hoping other families will not get duped like we have been! Don’t let them fool you on the “ocean front Villa “ We booked our oceanfront stay many many months ago, knowing what oceanfront means. We are at best 200 yards from the ocean and have a resort view. When I spoke to the manager about the mistake, I was told that anytime you can see the ocean it is “ocean front.” It is loud and not at all what we were hoping to experience. We have stayed at the Westin Kaanapali a few times, and are owners of the Westin villas. We also travel extensively and know that ocean front means when you look out your window, what is in front of you is the ocean not a Disneyland type resort 200 yards from the ocean. Unfortunately, it cost us double our points that are normally spent and management was disappointing to say the least. So beware! Ocean front as a joke and you will get what you get! We just don’t want anyone to experience what we went through and lose all your points on false advertisement. Ocean front means nothing here!
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May 2023 by thelorax67
Service was top notch from the 2 minute checkin to dinners at the pool bar and help getting my lost hat back. Staff across the board was polite, helpful and friendly. Checkin desk went above and beyond to pack up towels for us in bags for our trip to Hana. The unit was very comfortable we overlooked the side pool and it was quiet and comfortable. The grills provided were very nice well maintained and clean. We didn’t do a lot of the resort activity but there were daily activities and a kids club. The Pool area is large and has adult jacuzzi and kids jacuzzi we were able to get chairs every day with no issue. There is poolside service for drinks and coffeeshop market is right there as well. We enjoyed sunset on the beach every night just steps from the pool and could rinse off before heading up to our room.
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May 2023 by arnetteg2023
Our stay in the Westin Nanea is exceptional. I was hesitant to book in this hotel because of the reviews. But our experience is so different from what I've read. Let me start in check-in process. We arrived at past noon and we have a room ready and waiting for us. The check-in is very smooth and the receptionist (Liga, name sound like that, I wish I remember her name) she made everything easy for us. Our room is ready and clean. I check the bathrooms right away cause it was one of the reviews I've read but I don't see anything could be wrong. The pool is my kids haven and enjoyed it. The beach is not too bad you'll still be able to find a quiet spot. The sunset view is priceless! Then the pool bar where me and my husband stayed most of the time. Awesome foods, especially the poke and drinks! Shout out to the housekeeping too so friendly and professional! Mostly, this hotel offers everything you need. I've learned the word Nanea means state of relaxation. It's truly a relaxation place for us. All we did is eat, swim, relax and sleep and repeat!
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April 2023 by Jiri and Ayen
Bad customer service!
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March 2023 by Ayen Estrada
Bad customer service!
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March 2023 by Vilma N.
BAD CUSTOMER SERVICE!!!!!!!! I don't like those two girls wearing glasses from the Kauhale Market they are rude!!!!!!!!!!
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March 2023 by Clarybell B.
i hate to say this but the two new staff wearing eyeglasses of the kauhale market is rude!!!!!!
