Mail Services Plus is a convenient storefront located near Napili Market. It provides essential services like shipping and an ATM just inside the front door. The business is noted for its outstanding customer service, with staff members who go above and beyond to resolve complex issues, such as overseas shipment inspections. The owner is described as incredibly kind, gracious, and sweet, creating a delightful experience for customers. The staff has all the Aloha in the world and works hard for the community. A unique and heartfelt aspect of the business is its community spirit, exemplified by a Secret Santa program set up for those affected by the Lahaina fires. Customers can submit a gift tag for someone in need or pick a tag to become a Secret Santa themselves, offering a little extra holiday cheer. This initiative highlights the business's commitment to giving back. Mail Services Plus is a place where practical service meets genuine care and community support.
Outstanding customer service! Susan went above and beyond to resolve an overseas Dept. of Agriculture inspection issue while I was off Island. Without her help I probably would never have received my wood carving shipment to Washington State. Thanks a million Susan! You are the best!
October 2024
Convenient place to get cash from the ATM, just inside the front door, to leave in my room as a “Mahalo“ after checking out. I did not have any interaction with staff at Mail Services Plus, so cannot comment on attitude etc.
September 2024
Went in for paper clips. They asked $12.50 for a 100 count. Went into Napili Market and paid $2.50 for a 100 count. Do with that what you will.
