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February 2023 by Mark C.
This review is specially for store Mgr Zach Donly!!!! A true gentleman and a scholar. Zach takes great pride in guiding his clients down a road of success. Very knowledgeable in many aspects of fine jewelry and watches. Certainly a pleasure to converse with!! Please stop in and have a chat w Zach; you won't regret it. Thanks friend!!! Mark
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February 2022 by ArePhiwe Sotobe
I saw a page review about Mrs Kimberly Louis and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1500 I got $15,200 within few day's of investment I was so shocked, with Mrs Kimberly Louis, your money is 100% secured,. Trust me you have nothing to lose
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August 2021 by Kevin Rodriguez
The lady Darlene was very rude to me and my fiancé. Treated us like children and profiled us. Kept hovering over us and even though there were other people in the store. She kept following us for no reason, literally gave her no reason to keep following us. Wouldn’t recommend going there unless you want to be treated as if you are a criminal. Disgusting. This was in hawaii.
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October 2020 by Teri Marriott
they carry beautiful Koa wood items. I always find wonderful gifts. Unique art work that is Hawaiian Disney is my favorite.
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March 2020 by Bob Gasparini
Comfortable place to do business.
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September 2019 by Lorraine O.
Hector was informative without being overbearing! Walked out with a Koa and Tungsten necklace for me! It was in the men's section but we weren't judged at all for buying it for me! Loved the quality and craftsmanship of what they had to offer. Definitely worth stopping by to see local artists and their work!
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April 2019 by Georgina P.
We were just wondering around when we discovered this wonderful retail shop in this village. Dana was very friendly and professional. She even let me take a pic of this beautiful shell mirror that was just out of my price range. Here I have it for all to enjoy! Dont miss this store if you are around! Highly recommended!
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December 2018 by Jeffrey Penkar
Very nice home goods and patient staff.
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October 2018 by Susan G.
Best customer service possible. When on our honeymoon we found a unique ring for my husband. Though we had just bought him his wedding ring we splurged and got him a second one. He wore it constantly for 3 years and got numerous compliments! Unfortunately it cracked in half one night. Within one week we had a replacement in our hands and it was complimentary. I have one happy man again. Thank you so much!!
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August 2018 by Maria Gemma B.
I appreciate the time that the owner took to listen to my concerns and rectify the situation. He allowed me to return my ring and my return was processed in a very timely manner. Martin and MacArthur have very beautiful and quality products. I will visit them again when I return to Hawaii.
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February 2018 by Naomi L.
Very nice items. Did not purchase anything. Clerk was tending to customers at the register.
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November 2017 by James M.
Very cool store w/lots of AWESOME stuff. You will definitely break the bank in a hurry at this place, but it seems to be GREAT quality! Nice location in Whaler's village.
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June 2017 by Kristine T.
I forgot to write this review back when we visited the store but hey, it's never too late! My husband loves wood products and especially enjoys Martin & MacArthur pieces. They are definitely more on the expensive side but they are great quality. We were in Maui for a family trip and I wanted to surprise him with the Apple Watch band he was eyeing. John was the one working that night on 05/20/17 and he did a phenomenal job letting me purchase this "under wraps". My husband was in the store while John and I devised our plan of purchase. John was very discrete about it so I greatly appreciated that because my husband was very surprised when I gave him the band. A few months later...I realized I didn't get a receipt emailed. I made a quick phone call and Melanie answered. She was super sweet and friendly. Was able to look up my purchase and got it sent right away. They provided fantastic service at this location in person as well as over the phone. We would definitely purchase items from Martin & MacArthur stores in the future!
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January 2017 by Ron B.
This place is not so good. We visit both Maui and Kauai alternating every other vacation. In 2015 while on Maui we shopped at a few stores for the Koa Wood rings. My wife thought it be nice for us to have a matching set. After the sales BS we were sold at spending more on the rings at this store. There were supposed to be on a metal that was indestructible. Could not be cut and was more than the other stores because "you get what you pay for". While on Kauai in March this year my ring dropped on the floor and the tungsten metal part fractured. When I contacted the store I was asked to send a picture and they would see what they could do. Never heard back from them, While on Maui this year I visited the store. We were looking for other items that could be purchased there. I explained and showed them my ring in person and got some story that sure, the rings have been known for breaking when dropped on the floor. I spent over $700 when I purchased the two rings. My wife's ring was sent back from them for a different size and the finish dulled within a few months. The customer service was garbage once they had our money. They were not that interested in keeping a buyer. We have visited the Islands many times and have shopped at Maui Divers many times and at Hilo Hattie's. Maui Divers have always serviced out rings and other jewels we purchased there with a smile and real Aloha, Martin & MacArthur not so much Aloha after the sale like the other stores we have shopped at. Do yourself and favor, find the things you are looking for somewhere else and not only save some green but get the Aloha you deserve. Now the rings are less then 1/4 of the price I paid.
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July 2016 by Uncle R.
I originally issued this retail store a negative review secondary to the customer service received by a sales associate. I changed my review to five stars due to the service I received from the management to resolve my previous complaint. Mr Tam has gone above and beyond in handling my issue. It is obvious he cares about the service provided by Martin & MacArthur. I have never had any problems with the items sold by the company. The designs in the showrooms are unique to Hawaii and would make an excellent memento for all travelers. In fact, we have visited Martin & MacArthur at the Sheraton Waikiki several years ago and still enjoy the home decor item we bought there. Our family will definitely be back next time we visit.
