Mattress Stores in Lahaina, HI

“This company went above and beyond to help us with our mattress needs. Our bed suddenly and unexpectedly failed us right in the center of the bed. This company had a new extremely comfortable replacement to us that day so we didn't have a sleepless night. Mahalo”

“Started out not so good as we had purchased some items at the Wailea store and when we got to the Ka’anapali area and checked in my wife realized the item she bought was one size too big. We walked up to Cariloha at Whalers to exchange as well as buy some other things and were told by two staff members that the items had to be returned to the store we purchased them at. I asked if they were sure because that didn’t really make sense and they said something about their inventory, not know what the other store had, blah blah blah and at the end of the day there was nothing they could do, suggested we drive a half hour back tot he other store if we want to exchange, so we walked away and didn’t purchase the other items we had picked out. I said if that is the store policy then it only makes sense to shop online and not in store in the future. That night I was thinking about it and it still didn’t make sense to me so I emailed Cariloha and was responded to quite promptly from the regional manager that there was an error and that they actually could do an exchange, just not a return (which still doesn’t make sense but it didn’t concern me at the time). We went back the next day and there was a different person working who was quite pleasant and had no issue taking our exchange and helping us purchase other items. We will go back before going home, if she is working, and order some stuff to be shipped home. Started as a very poor experience but ended up working out.”