-
July 2023 by Megan Buckley
Highly recommend. Pick up and drop off so convenient for me and the wheelchair in great condition, like new. Communication was easy.
-
May 2023 by Anh “Cecilia” Phan
We just rented from Maui Baby Rentals and were very pleased with their rentals and service. We placed an order the night before leaving and everything was at our condo when we arrived. We rented a pack-n-play which was very clean and in great condition. We also rented a beach tent for the littles ones, which was in really good condition. Honestly, we were worried about their legitimacy because their pricing is so competitive. But we emailed them to make sure and we could not be more happy to have rented with them. Our departure flight times changed and we needed a later pickup and they were able to accommodate us last minute. Thank you, Maui Baby Rentals!!!
-
May 2023 by Christine L.
I rented a double stroller and sand toys for my vacation in Maui. Since I was staying at a hotel, it was so easy - they just left the items under my name at the bell desk and I was able to return it easily the same way as well. After I ordered the items, I received a confirmation email right after purchase but no other communication until I reached out via text when I arrived in Maui - and that did make me a tad nervous and I wasn't sure if my order was secured and going to be available. Better communication would be nice for peace of mind, but regardless, I would happily rent from them again the next time we're back on the island.
-
March 2023 by Nikki M.
Excellent, responsive customer service! If you are looking for gear to rent for your visit to Maui, use these people. We had a small issue with something we rented and they made it right immediately, and on a Sunday! We will definitely rent from them again on our future trips to Maui. Thank you!!
-
December 2022 by Alison Fenske
So convenient and affordable! I was a bit skeptical of Maui Baby Rentals because of a recent negative review and the prices being significantly more affordable compared to their competitors. The condo we stayed in, hosted by Hawaiian Island Resorts, recommended MBR. I decided to email them to see how quickly they would respond and they got back to me within a few hours. The process was simple and they were able to deliver a baby gym, bouncer, sand toys, wagon and a puddle jumper before we checked into our room. As far as I could tell, this was the only company that offered puddle jumpers for rent which saved us so much space in our suitcase. Items were clean and in excellent used condition. They also picked up after we checked out so we didn’t have to load or take time to return anything. We had a great experience with MBR, will use them again and recommend them to friends and family.
-
September 2022 by Terence L
STAY AWAY! We rented a pack and play for our child and it NEVER arrived. Before we left for our trip, we tried to get confirmation from the company about delivering the pack and play. They were unresponsive by phone call or email in the DAYS leading up to the trip. We finally got a text back saying they’ll deliver it on the day.Of course we arrived late in the evening and of course they never delivered it. Pretty disappointed by this experience given all the (suspiciously?) great ratings.
-
August 2022 by Gina T.
This review is long overdue! M first time using Maui Baby and I am a forever customer now. So easy to reserve what we wanted and the prices were great! All items were waiting at our hotel when we got there. It was a bit windy when we were in Maui. We put up our umbrella and unfortunately the wind caught it and flipped it inside out and snapped the rods of the umbrella. I called sand texted Maui Baby right away. They were so understanding and just said that when it's windy, they ask to take the umbrellas down. I've never used a beach umbrella and didn't know this. I felt so bad about ruining their umbrella, but they just asked me to bring it to the bell desk and they would have another one dropped off the next morning. They were very appreciative that I let them know what happened and were so gracious. Excellent customer service! Will always use them when we visit.
-
June 2022 by Sierra A.
I had a great experience with Maui Baby Rentals! I rented a pack n play, mattress, booster seat, wagon, sand toys, and a sun shade. Everything was exactly as described. The items arrived before we checked in and were picked up after we checked out. Sara was very communicative and the price was worth it. We used every one of these items daily and will definitely be renting from this company again if we come back to the island.
-
January 2022 by Vicki Heywood
We recently rented a pack n’ play, highchair, beach chairs and a beach tent from this company and the experience was seamless! They delivered the items to our condo when we arrived and arranged to pick them up following our checkout. Great experience!
-
September 2021 by Arpana Prajapati
Loved our recent seamless experience with Maui Baby Rentals. We were traveling with a 7 month old and needed pack and play, bouncer, play gym and bath-tub. We called Maui Baby near closing time the night before our trip. Sara returned the call, ensured that everything was available, and made sure it was delivered right when we checked into the hotel!! I couldn't have asked for a better experience! Items were in good shape, and they were picked up by Maui Baby, so we didn't have to worry about dropping it off before our flight. Highly recommend!
-
August 2021 by Lindsay A.
Sara from Maui Baby Rentals was so helpful and it's the best bang for your buck!! The package deal is the way to go!! They deliver and pick up at your hotel/timeshare!! So easy and worth it!! Thanks again!! Will use again!!
-
July 2021 by Jill F.
First, I want to start by saying the pricing of everything is very reasonable! Originally we planned on a stroller and pack n play for our two week vacation for $115, but we changed our mind and decided to cancel the stroller and keep the pack n play which turned out to be about $74 for the two weeks. Now, if you refer to photos I'm attaching to this review, you'll see that I purchased my order two months before my vacation date. It asks what time you'd like the items dropped off by, so I originally chose 1pm ( I later asked to change it to 11am but never received a response back). Anyways, I waited until almost 6pm for the pack n play. I kept calling and no answer and was unable to leave a message because their mailbox is full. But received a text immediately after calling saying it was on the way. I confirmed where I was and I waited almost an hour in the lobby after being called a few times to make sure I was there (which I was!). I noticed a man drop off a pack n play AND stroller and just left it with the bellmen in the lobby and took off! I approached the bellmen and asked about it and it was my order, except I CANCELLED the stroller!!! So I texted immediately to tell them then they called to ask about the order. I cancelled the stroller about a week after purchasing (in May). I also attached a text to show that even hours after letting them know of this, I noticed the stroller was still in the lobby (and not picked up). Last, when leaving, I left the pack n play with the bellmen and gave them my info. They politely asked who the business was, so I told them "Maui baby rentals." They said, can you please tell them to pick this up today? Last week they left an item over night and we are not responsible if something happens to it." To which I replied, "yes. I will text them." And I did! I was just disappointed and already overwhelmed :/ I'm attaching photos - sorry if they're out of order!
-
July 2021 by Anna A.
We rented a Park and Play that our 10 months old son slept in at the hotel. The hotel provided a crib that was super uncomfortable and my son got stuck in with his leg. Great prices and awesome service! They also got after hours service!
-
January 2021 by priscillamom M.
I don't normally go out of my way to leave a review for good OR bad... but I just couldn't let this trip go by without sharing my gratitude for this company! First of all... what a GREAT idea! I'm jealous! Hahah! I was recommend this company by the condo I am staying at and boy am I thankful! We rented a full size crib... high chair.. stroller... sand toys... cooler... 2 boogie boards and an umbrella for the 9 days we are here! And the prices were incredible!!! I literally almost cried when I walked into our condo and all of our stuff was at our door! It was SO stress free! I would have kissed the person who dropped it off had I seen them (with my mask on of course) haha! Anyway!!! If you have a baby... toddler.... or just here with adults.. they have what you need! And the delivery service is just top notch! Thank you for making our Maui trip with a toddler sensational!
-
April 2020 by Heather B.
The one thing my 6 and 4 year old requested was to play on the beach in Maui and build a sand castle. I wasn't going to pack sand toys in our suitcase, so our concierge suggested using Maui on the Fly for these items. It was SO convenient to pick out what I wanted online ahead of time and it was waiting in our room upon arrival. It was even easier to rinse them off real quick on our last day and pass them off to our front desk as we left for the airport. The ease of the whole transaction was awesome. Thank you!!
