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August 2023 by Christina DiBernardo
Going to urgent care while on vacation is never a bucket list thing to do. However, when our son had a terrible ear ache from 2 weeks of swimming and diving, we knew we had to get him evaluated prior to getting on the plane. We were 2 days out prior to our flight so time was of the essence. We were able to easily make an appointment online and were seen quickly. All staff were kind, courteous, and caring. The Nurse Practitioner, Rachel, was awesome and very knowledgeable. We got the correct ear drop prescription for my son’s particular situation. We were able to get a recheck the day prior to travel to ensure his ear improved enough for flying. Overall it was a great experience!
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August 2023 by Ashley Carlascio
The staff here was incredible, got us in really quick on a Sunday, we were in and out in less than an hour. We were mid vacation visiting Maui and I had a reaction rash that needed some medical intervention. Dr Dean was knowledgeable and provided all the insight we needed. Super grateful - great experience and would recommend to anyone. And we left with the medication in hand instead of having to go to a pharmacy.
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July 2023 by Molly Burdick
Amazing experience at this urgent care clinic with professionals who are so kind and have literally seen it all! They took amazing care of my son while also actively engaging with another patient who was being irate. I’m amazed by how much they handle and their calmness in the face of extreme scenarios. I highly recommend this clinic for urgent care scenarios. Please also remember to be kind to this staff!
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July 2023 by Melissa Brautigam
The staff was very helpful and informative. They answered all my questions (there were a lot), very thorough. I would definitely recommend them if you have a need to be seen for any injuries or anything else.
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July 2023 by Lorrie Pullman
Was able to get a same day appt. for an ear infection. Also did all the paperwork ahead of time as well. Office ran efficiently with my appt just 10 minutes later than scheduled. Dr was knowledgeable and helpful and able to provide meds right there at the office so no trip to the pharmacy. Best part was they accepted and utilized my Kaiser insurance.
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July 2023 by Carol Kalehuawehe
Dr. Dean and his staff is awesome. Friendly and fast service and very easy going. Can talk story with them and they made us feel very welcome
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June 2023 by Caitlyn Yoshina-Nguyen
I walked in and was told the wait would be 1 hour. I only waited 30 minutes. The nurse and nurse practitioner were great at putting me at ease and patiently listened to all my symptoms. Nurse practitioner was excellent at explaining the prescribed medications, what they were for, what I could expect of side effects. I would recommend to a friend.
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June 2023 by Laura Huang
Minit Medical Lahaina was the only urgent care place open on Sunday, the day after I arrived in Maui with debilitating ear pain, and I was so thankful they were open and nearby my hotel. Dr. Dean knew exactly what was wrong and how to help, and the nurses and staff were very friendly and kind. Would highly recommend!
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June 2023 by Bob
I cut my leg deeply. Rachel and Athena took excellent care of me, especially suturing the wound.I had two follow up visits and the care continues to be excellent.Final visit. Rachel removed stitches and referred me to a wound care specialist. I am so thankful for the compassionate and professional care that I received.
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June 2023 by Vilma Molina
As a tourist, I was unsure of what to expect when going to an Urgent Care in Maui. However, I had an excellent experience. The staff was welcoming, friendly and attentive. Rachel, FNP, was excellent, took her time to explain everything and answered all my questions. I made an appointment before coming in and I had to wait about 10 minutes, which is nothing compared to other Urgent Care visits. I would definitely recommend this Urgent Care for anyone who needs medical attention while on vacation.
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June 2023 by Sandra Canaday
Coming from a nurse practitioner taking her own daughter in: The receptionist on 5/30/23 was completely unhelpful and didn’t care. She Told me to call my insurance on the mainland to find what urgent cares take my insurance in the area. While waiting in line, I phoned West Maui Urgent Care to inquire about their services and if there was a shorter wait- and the receptionist there was so helpful - and I wasn’t even in their office! She informed me that NO urgent cares in Lahaina take insurance from the mainland and that they are cash pay and you give the super bill to your own insurance. Wow! If the receptionist was so unhelpful and unfriendly like that at Minit clinic, then probably the care is also that way. I got my daughter and drove to West MauiClinic right then and there and I am so glad I did. West Maui was more personal as it’s a private clinic. At Minit clinic we were just a number! Go to West Maui Urgent Care!!!
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May 2023 by Ron Huntington
Went in with severe head, chest and sinus congestion. Got right in after filling out the paperwork. The receptionist was friendly, efficient and helpful in expediting the visit. Athena and Rachel took me in, reviewed the situation quickly, and I walked out with a Plan of Treatment and Prescriptions to regain my health. Great experience, from Start to Finish. Gave me hope that a resolution was in motion. Thanks to all three members of a great Staff. All were great Ambassadors of Confidence and Competence for the business and brand.
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May 2023 by lisa klasse
Best experience I’ve ever had! They made my son feel safe and genuinely cared for! They asked questions and answered all and fixed him up and made him laugh! The most important thing is that we trusted them and would go to them for any help with anything!
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May 2023 by Tina Schrader
From the second we walked in everyone responded to us and our little emergency so beautifully. My son gashed his foot pretty badly on the reef and required lots of stitches. The staff, doctor Rachel and nurse- sorry her name is escaping me at the moment were so kind and attentive. Really an amazing experience considering. Mahalo to everyone that helped us on 5-8-23. You guys are the best!
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April 2023 by Karin Knox
Always quick to provide medical help and helpful and kind on the phone and in person. From shots to urchin spines to x-rays they have my family covered. Recommend!
