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June 2023 by Sue S.
IMHOWhile waiting for our upstairs Fleetwood's reservation time, we decided to kill some time and check out the pretty sparkly things in the Na Hoku jewelry store. Angelina greeted us and happily showed us the pretty white gold/rose gold necklace (with adjustable length) around her neck! Smart girl! I'm all in for anything shiny and sparkly, so I knew I'd probably be getting a lovely jewelry souvenir from Maui! My cousin-in-law also loves rose gold, and she decided to buy the same necklace! There was only one in the store, so Angelina called the closest Na Hoku to see if they had another available. While we ate lunch upstairs, Angelina walked to the other store to retrieve it! My next mission is to find a pretty pendant to wear with my new necklace!Thank you, Na Hoku and Angelina!
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October 2022 by Peaches H.
Excellent service and very sweet sales ladies! Would love to visit this location again as they had a great selection.
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March 2020 by Jim Kreilich
Great sales person Very helpful. Thanks Dusty. Highlife of my wife's visit.
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February 2020 by Jodi Cotten
Na Hoku is AWESOME! We worked with the manager, Dusty. One of the nicest people ever. EVER. Seriously. Above and beyond in helping us with our purchases.
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January 2020 by Steve H.
As a repeat customer for almost 20 years I find that going into Na Hoku feels like a first-time experience combined with visiting an old friend. New designs mixed with revamped old favorites make for a fun buying experience and Dusty is right there to greet you with aloha & show you whatever catches your eye. Don't rush through the shop due to the fact that there are hidden gems awaiting your discovery and don't miss the retired pieces at reduced prices . Na Hoku designs are truly unique & the quality is unsurpassed so that your purchase will be with you forever.
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October 2019 by Judy Ofenloch
Every visit to Hawaii, we ALWAYS make our jewelry shopping here! They are VERY personable and never rush you. This makes waiting for service, never an issue because here, YOU are Family!!
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October 2019 by Kathie Van Schyndel
Love the jewelry
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September 2019 by Frances M.
Unless you are buying a piece that you will only wear a few times a year forget Na Hoku. I bought an expensive ring in 2018 and it already had to be repaired ...costing $350+shipping and insurance. Never once did the tell me how delicate the ring was....heck, you can't even wash your hands with it on. Total deception on their part. Beware. I will never buy another piece from + their customer service stinks...even they told me that they get all kinds of complaints about durability of their jewelry.
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July 2019 by Harry Wachob
Very helpful staff. Wife had been to SF and San Jose looking for a necklace and found the one she wanted here.
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April 2019 by Steve S.
Excellent customer service by Sarah. Found a beautiful watch and while I don't usually buy in tourist area, very happy I did
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October 2018 by Carolyn M.
Terrible service at this Na Hoku -- I came in wearing a Na Hoku necklace and wanted to find something to purchase for my mom, but the two female employees looked like they 1) didn't want to be there and 2) couldn't be bothered that a customer had come in wanting some assistance. When I asked for help, the saleswoman was very flippant and unhelpful. I found another Na Hoku at the end of the busy part of Front Street (858 Front Street) where the salespeople were much friendlier and actually helpful! I found the best service of all the Na Hokus however at the Whaler's Village in Kaanapali and also at the Shops at Wailea. Skip this particular Na Hoku.
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May 2018 by Jimmers B.
What a beautiful selection of jewelry, especially Koa wood. Partner and I have purchased matching Koa rings in the past as well as inlay bracelet for him. This visit we found new Koa items. I purchased the Koa black leather bracelet. Other half got a new Koa wood inlay bracelet. Our salesperson was Brooke. Very knowledgeable and friendly.
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February 2018 by Cris W.
Two years ago while vacationing in Maui I purchased a pendant and chain at Na Hoku. Last month we were there again, and on the plane over my 9 month old granddaughter broke the chain. I took it in to the store on Front St. in Lahaina in hopes of getting it repaired. Amber was amazing. She sent the chain to the main office in Oahu and my necklace arrived today. Great customer service. As a tourist I won't be a "regular" shopper in their store, but I was treated as though I was their best customer.
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January 2018 by John I.
I have purchased many jewelry from my wife and watches for myself and everything is top quality from Nahoku. This year I had to replace the battery on my watch and had problems with resetting the time and dates and called customer service. They were wonderful.
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November 2017 by Ilene M.
I came in to purchase pearl earrings and the lady who helped us was very helpful, kind and she knew her product very well. She was a tall blond with short hair, I forgot her name - but she was very good and we will definitely come back when we want to purchase a watch. Thank you again for the great service!
