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July 2023 by Gordon Kiesgen
Great customer service and are willing to help fit to find the best pair!!
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July 2023 by Isaac S.
Today, my family and I had the pleasure of visiting this establishment in search of Birkenstocks. A few years ago, we had a positive experience here with a mans excellent service. However, this time, we were absolutely blown away by Christina's unparalleled level of service. She went above and beyond to assist all five of us, ensuring we each found something we were truly happy with.Despite encountering initial challenges in locating a specific style and size on our own, Christina navigated the stock to find exactly what we were looking for. Not only was her assistance top-notch, but she also exuded a warmth and friendliness that made the shopping experience feel like we were being helped by a close, longtime friend.Visiting Maui is a cherished tradition for our family, and this recent trip was further solidified as an ongoing tradition, largely due to the delightful experience of shopping for matching items in the company of someone as helpful and accommodating as Christina. Her dedication to creating a comfortable and enjoyable shopping atmosphere made the entire experience truly memorable.We cannot recommend this store enough, especially if you have the chance to be assisted by Christina. Her exceptional service and delightful personality will undoubtedly make you feel welcome and inspired to shop here time and time again. Whether you're a local or a vacationer, this place is a must-visit for an enjoyable shopping experience. Thank you Christina!
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June 2023 by Brad Thomson
Frank was very good at helping me and my wife , that's why we come here often, Thankyou for a good hire .
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May 2023 by Leia Lozano
I’ve had two different experiences here on two separate vacations. First time, I saw a couple walk out upset. The owner was great with us and he vented a little about the people that stormed out. Overall, happy with my purchase and said I’d visit him again, next time in Maui.Second visit. Same owner, extremely rude. Treated us worse than garbage.Conclusion: Don’t ruin your vacation by going here. No shoe is worth it.
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May 2023 by Kaysa S.
Initially came in thinking my husband would get some keens but I ended up getting some great Birkenstock sandals. The woman working there was so kind and welcoming. Great experience! Definitely worth a visit!!
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March 2023 by Tonetta A.
If i could give a -5 i would!!! The store had many fashionable styles on display but not one pair in my size! I wear an 8 in women's. Not uncommon. Terrible service!!! Terrible Management!!!
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February 2023 by Jenny T.
Visited this place to pick up new Birkenstocks! Will come back. Although I didn't get a pair (because they didn't have my size), my bf ended up buying a pair. I understand what all the negative reviews are about BUT people need to understand, people have different mannerisms. Consumers are so used to getting their asses kissed, please get over it! The manager came off rude at first but after interacting with him-- we realized it's just his personality. I think he's German! (?) based on the music he was playing. I worked with Russians and Germans before and they can come off really strong! He helped us figure out our sizes and was really patient with getting us the styles we needed! Overall, great service and highly recommended :)
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December 2022 by Janelle B.
I live in Lahaina and recently tried to enter the Birkenstock store with my service animal on a leash. I was immediately told no dogs. I tried to tell the man it was a service dog, and I was trying to tell the man and what service it performed as those are the two legal questions I am allowed to be asked he wouldn't even listen. Just talked over me and said it can't be a service dog. It's not a German shepherd and you need to leave.
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November 2022 by Cindy M.
The man working in the store argued with us over sizing. Very rude man. We will buy Birkenstocks elsewhere. Skip this place!
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October 2022 by Donna Barker
I would give a zero star if possible. I have never been treated so rudely by a sales clerk. The man working the counter had an attitude the minute I walked in. He was working on a wreath at the counter and I waited patiently until he acknowledged me. He proceeded to tell me I had a smirk on my face. He was just beyond rude in our conversation. I ended up leaving both pairs of shoes on the counter and left very upset. He should not be working with the public.
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October 2022 by Hannah P.
Based off the other reviews, I'm not sure what people are expecting when they enter the store. The store owner (or at least I believe the store owner) helped me out when necessary and didn't bombard me with information about his product. Something that often overwhelms a person in stores. He let me look around, find the shoe I needed, and helped me find the right size. He gave me information about the shoe I bought. Also, he was playing lovely classical music. A nice time for just basic necessity shopping. I have a theory that he is probably just unkind when others are unkind to him. Just go in as your friendly self, look around, there is no pressure. Relax a little, the world won't crumble if someone forgets to say "Hi" when you walk in. Ain't that the way of retail? I'd recommend shopping here. He had a wide array of selection which is what I wanted!
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September 2022 by mohamed
From reading previous reviews I had to double check if I actually was at the same store. We had a really pleasant experience. We were visiting in July and decided to stop at the store. We wanted to get 4 pairs, however they only had two in our size. The girl who helped us (Alex) offered to pick up the other two after work from their other store and meet us on our way to the airport as we were leaving that evening. This was all after hours on her own time. She texted and was there 15 mins before we got there. Amazing service. Would definitely buy again from them.
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March 2022 by Amber Dudley
Selection seems to be poor. The gentleman working there refused to check on sizes. I was there a day before and knew they had a sandal in the back the day before he wasn’t even listening to me about it. They also aren’t open with any consistency. I’d avoid this location.
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February 2022 by Heather Bloch
My husband and I stopped into the store looking to replace a pair of shoes. My husband knew what he wanted, I was not as clear (a gentle synonym for I-had-no-idea). Frank, the manager could not have been more helpful or patient. We both found a pair of shoes and it was a thumbs-up (and toes happy) shopping experience.
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January 2022 by Tracy C.
I pass this store all the time when I'm at the UPS next door and decided to pop in to look for a new pair of sandals. The single male staff member looked at me as I entered but didn't greet me or even acknowledge me, yet he was standing at the cash desk right opposite the door. I used to work in retail and found this very odd as you always greet your customer, especially if they are your one and only! I took a quick look around but the shoes were overpriced and I felt very unwelcome, especially since the music was so loud I could hardly think, so left. I think online shopping is preferable to this sort of "welcome". I hadn't read reviews before I visited, but it is obvious I'm not the only customer to feel unwelcome.
