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April 2023 by Marvin Dawkins
Super selection of shoe styles also socks go for a bogo deal.
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April 2023 by Teri Vollero
So, in December, 2022, I walk in, needing a new pair of sneakers in the middle of our cruise. I bought a pair, asked if I could wear them out of the store. The manager looked at the ones I was wearing & asked, "How long have you had these?" Couldn't believe they were 6 months old. He graciously took them for disposal. I love this store.
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November 2022 by Terry Fowler
Consistently great food and service. Been coming for 20 years.
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November 2022 by Ml C
Don't have anything above size 10 for women.
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September 2022 by Ellen Moser
Comfortable shoes. Good service. BOGO 50 sale.
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July 2022 by Alvan Leung
Great experience here. Very helpful and friendly staff.
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June 2022 by Lee D.
My daughter needed a new pair of shoes. Quality/Quantity - Skechers makes great shoes for work, and my daughter needs a new pair. Of course the style we buy is NEVER part of the promotion. See all previous Yelp shoe posts... Atmosphere - Good clean store. Plenty of free mall parking, thank you. Open 7 days a week from 11am to 8pm. Service - 6 stars; the manager here needs a raise and recognition. Both the team member and manager exceeded expectations. The team member went out of his way to help (and recommend) my daughter find the perfect pair of work shoes with arch support. And the manager gave my daughter a discount because the only shoe available in her size was slightly damaged. Thank you. Price - $50. Owner Comment - Please take care of the manager and the team at this location, Skechers is lucky to have such good employees!!
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February 2022 by Kirk Scharein
Picked up a pair of flip-flops for on the beach.
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April 2021 by Lehua Hamai
Customer service was great! However, shoes I wanted were not in stock. I chose two different types and both were not in stock.
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February 2021 by Tracy C.
My Skechers points were accruing and my sneakers are looking tatty so I decided it was time to visit the Skechers factory store in Lahaina to pick up some new casual footwear. Inside is very tidy and well presented and I was greeted by both staff members as soon as I entered, and was offered help if I needed it. I decided to browse first and when I had problems finding sizes the staff were happy to help out and find the exact shoe I wanted. I actually received excellent 5 * customer service during my visit so a big THANK YOU to the staff for their friendliness and efficiency during a pandemic. I'm used to visiting a huge LA Skechers factory store with a much bigger selection and colorful stock, so I found this store a little navy/black/gray in choice. I wish they would inject some color and patterns into their Maui inventory. Tropical isles are usually colorful places so it is a pity to wear funereal colors, but I guess they are selling a lot of work shoes not holidays shoes? Anyway it lost them a star as I found my choices very restricted. Skechers has upgraded their points system and it is unfortunately a lot more time consuming for both customers and staff which is annoying. We had to check the app for our points balance but we couldn't redeem them until we had an email sent with a very long coupon number and a PIN which had to be manually entered by the cashier....previously you just gave your phone number to the cashier and it automagically appeared. No reflection on this store but Skechers needs to up their game. If this was a larger busier store we would have been waiting a looooooong time for all those numbers to be looked up and entered. After that bit of positive criticism I will add that the Lahaina store is running a BOGO 50% off promo currently so you get some great bargains, with or without points. I managed to score 2 pairs of oh soooo comfy air cooled memory foam slip on sneakers that my spinal discs will thank me for ;) You can find the Skechers store in the Factory Store Outlet in Lahaina with plenty of free off street parking, other factory stores such as The Gap, Banana Republic, Coach, etc and there are restaurants and an ABC store for snacks and drinks too. Due to the pandemic not all stores are currently open so checkout which ones are with this link: outletsofmaui.com/direct… The new Pizza restaurant has a view across the road to the sea and outdoor patio dining too ;)
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January 2021 by Michael Lee
My last visit there was lack luster not much can be said for customer service. If you go here know what you want and hope for the best.
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November 2020 by Rosey Rose
It was okay. Not much selection for me. I didn't get help like I needed. Bring a friend to help or family member.
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December 2019 by Nathan Laborte
Found my steel safety toe work shoe...also they give a 10% discount for Military Active and Veterans
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September 2019 by C. Pace
Regular prices. The good prices start from buying the second pair 50%.
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June 2019 by Claudia Pace
Regular prices. The good price starts buying the second pair 50%.
