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February 2024 by Laura Perry
Just finished a prenatal massage with Ria and facial with Kapua. Both services were excellent and my providers were kind and compassionate. Spa is clean and professional. Learned the spa is owned by a local family not the Sheraton. Visit Maui and the Spa at Black Rock and help our West Maui friends!!
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September 2023 by Ryan Clark
Great place to relax by the beach. Excellent customer service.
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July 2023 by Nicole Amato
My husband and I scheduled a couples Lomi Lomi massage and we had Jenny and Nicole as our therapists. They were extremely accommodating and we thoroughly enjoyed our massages. The atmosphere was great! We loved how the room was inside/outside as we were able to hear the ocean crashing on the rocks. Would definitely recommend.
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May 2023 by Lisa Stephenson
When I made my reservations to stay there, they made a big deal about their world famous spa but failed to mention it would be closed for 3 weeks for renovations, and it just happened that it was during my stay there. I believe it should have been made clear when I made the reservation. Before Marriott bought Sheraton, a couple different times when I was making reservations at a Sheraton, they always informed the customer if renovations were going on. I guess the Marriott isn't as transparent. Pick another resort. There are several reason, more than just this that I did not like it. The Sheraton Waikiki is top notch and the Sheraton Maui is just a disappointment.
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May 2023 by Michael
I had Nicole as my therapist and it was amazing! We were in for the couples lomi lomi with a scalp massage. I have never felt more at ease and in tuned with a massage before. Also, the people are so kind and service was excellent It's the day after I returned home from my vacation but I'm still thinking about it. No massage has ever done that to me. Feel free to read the other reviews, but I hope you understand what you may miss out on if you overlook this place.
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May 2023 by Anushka Shetty
My fiancé and I just had an amazing couple’s (lomi lomi) massage with Jenny and Nicole. Jenny was able to take me to seventh heaven with her expert massage skills definitely in the top 3 massages I have ever had!!We were in the lanai/balcony area that was partially open to the ocean. While there were a lot of peripheral sounds, and both of us are typically sensitive to any external noises, our massages were sooo relaxing. that we weren’t too bothered. The cool breeze and melody from the crashing waves truly amplified my experience :)Tip: I highly recommend not scheduling anything right after the massage. Instead, I recommend getting your beach towel and napping right by the ocean front beach!
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May 2023 by Tommy Easley
Too expensive for what they offer. Not a true spa experience. Rooms are open air so hopefully they aren’t doing yard work outside for your experience. Massage felt rushed and my wife and I feel more sore the following day.
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May 2023 by Sunny
Masseuse was very professional and provided a great massage.
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March 2023 by Emerald Jones
Beautiful setting! Such a lovely experience. We got the body wraps + massages.
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February 2023 by Ayaz Jafri
I had a skin scrub and massage today. My skin feels amazing. I would recommend Mahathi. She did a great job.
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January 2023 by Linda G.
My boyfriend and I had individual massages (80-min). My masseuse, Nicole, was fantastic. She made sure to warm up my muscles before going deeper into my stress points. Also, she had a grace, kindness and flow that elevated my experience. Sometimes you get lucky and get a 5-star masseuse and that was how I felt with Nicole, like I won the lottery! The front desk person was very kind and caring as well. You can tell when people really want to be there for you.Awesome
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December 2022 by harsh dev
Fantastic hot stone massage. This is a must do at the resort.
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December 2022 by Sonia Wilkinson
This is not a Spa experience! No sauna, no steam room and they didn’t even offer a robe or somewhere to shower prior to my massage. The massage itself was good but this place is truly not worth the money. Do yourself a favour and spend your time and money at a different spa. I am so disappointed.
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December 2022 by Kali Tirone
It was too expensive for an okay message. We booked a couples massage, and my husband ended up being at the foot of my bed. It wasn't romantic like we had hoped for. It was nice inside and the staff were very nice.
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December 2022 by Natasha R.
My entire family got massages here, and they were all excellent. Every single masseuse was awesome and we thoroughly enjoyed ourselves. Highly recommend to anyone coming through the area.
