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January 2023 by Matt McCormack
Let me start by saying I love Travis Mathew and all of their clothing. That said, either go to the store in Lahaina or go online. I brought my two sons here and figured they could either play store provided ping pong or Pacman while I tried clothes on. The guy working told them it was too hot to play Ping Pong and that he wouldn't turn the machine on as it "puts out too much heat". It was not an overly hot day and we had been there two days earlier and they played without issue. We left and I didn't end up buying anything. Again, amazing brand but after the experience we had at the Newport Beach store the Maui one is a total let down.
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November 2022 by Eli Aquilina
The people were nice
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October 2022 by Justin Woodford
Awful customer service!! The brand is Tarvis Mathews and the store is Travis Mathews. Shouldn't be too much confusion on where the swimming trunks I bought came from. Not to mention the transaction was recorded by my "Loyalty Number"!!! But store policy is I need the original tags and receipt?? What, are we in the 1950's?!?! What a ridiculously antiquated policy on a new store!! Too bad because you have now lost a customer who used to shop and buy Travis Mathews regularly.
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September 2021 by Kenneth Lin
Great experiance. Picked up gear that we can't get back home!
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August 2021 by David Gerdes
Amazing staff
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July 2021 by Cipriano C. tejero Jr.
My wife and I walked in to this store and 3 ladies were working, 2 African American women were behind the counter talking about their personal life. And an Caucasian lady was on the sales floor doing her thing. These employees needs customer service 101, crash course
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June 2021 by DeeDee O.
Not usually one to review retail stores, but I had to say something about this particular store. Despite the fact the A/C was not working, the staff was friendly, helpful and incredibly upbeat. They even made it a point to say how much they appreciated our remaining in the store to shop for clothes in the heat and humidity. Travis Mathew company has a great staff working this store! Hope they got the A/C fixed!
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December 2020 by jimmy thammasine
Lots of Hawaii theme selections. Love love love
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November 2020 by Jim Alford
Lots of cool stuff, Maui and Hawai’i branded theme hats, shirts etc. Large selection of hats.
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November 2020 by Hank Henriod
Carlos is the best! Purchased a TM Maui hat for a souvenir but it ended up coming unstitched. Got to know Carlos while shopping and just so happened to talk to him again while calling from my home after vacation to advise him of my issue. He sent me out a new hat within days of my phone call. Excellent customer service.
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November 2019 by Joe T.
What a beautiful store and extraordinary service. Immediately greeted by Steve who assisted us through our perfect shopping experience. Thank you.