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March 2023 by Martin P.
All of our dealings with Garden Island Mortuary were through Bruce Hiraoka, who uses his cell phone as the company's business phone. We found Bruce to be disorganized and unreliable. After some discussion we opted for a direct cremation of our daughter, without viewing, and Bruce promised to do this by the following Sunday. We called him two days after that to confirm that the cremation had taken place. He said he still hadn't done it and asked us if we wanted a viewing (!). Bruce had promised to store the ashes for some time before scattering, but after this miscommunication and after reading other Yelp reviews we felt that we could not rely on Bruce to store the ashes securely. Our only option was to change mortuaries. We called Bruce to tell him this. His mailbox was full. When we finally reached him he told us that it would cost us $3763 to release our daughter's body to the other mortuary even though Bruce had done nothing but pick up the body and store it for a week. Among other things he wanted to charge us for an embalming that we hadn't authorized. We bargained it down to $2511, which was still nearly as much as the second mortuary charged for actually performing the services that Bruce promised and failed to do.
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December 2022 by Kellyne Weathers
Garden Island Mortuary would receive zero stars if that were a possible rating. They conducted a viewing with the wrong body and Bruce was too busy to even talk to us before, during, or after to correct the matter. What was supposed to be a final goodbye was robbed from a grandfathers only grandson. Additionally, there is the concern of the other family that was involved in this matter. Our family member was to be cremated, while the other body was to be buried. Future customers BEWARE they do no handle your loved ones with respect. The most disrespectful, unprofessional, and inappropriate experience for us in our time of grief. We are extremely upset and will never be conducting business here.
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December 2022 by Jus Tan
BEWARE OF THIS COMPANY BRUCE WAS VERY UNPROFESSIONAL AND RUDE TO ME AND MY FAMILY. THE DAY OF THE VIEWING OF MY GRANDPA BRUCE STAGE OUT A DIFFERENT PERSON. HE DIDN’T WANNA TALK TO US AND STAYED AT THE BACK WHEN WE ADDRESSED IT. ALL HE SAID WAS YOU GOT 30 MINUTES.
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December 2022 by Kellyne W.
Garden Island Mortuary would receive zero stars if that were a possible rating. They conducted a viewing with the wrong body and Bruce was too busy to even talk to us before, during, or after to correct the matter. What was supposed to be a final goodbye was robbed from a grandfathers only grandson. Additionally, there is the concern of the other family that was involved in this matter. Our family member was to be cremated, while the other body was to be buried. Future customers BEWARE they do no handle your loved ones with respect. The most disrespectful, unprofessional, and inappropriate experience for us in our time of grief. We are extremely upset and will never be conducting business here.
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December 2022 by Kim E.
These people are the most dishonest people. Do not use them because they will slam you with extra charges. My father's wishes were to be interred in a VA cemetery on the mainland so all I needed was cremation services, death certificates, and mailing. My Dad died on Saturday and Kauai Island Mortuary picked him up that morning. No one had called me by Monday morning so I called them and the young woman said she would make an appointment for me. I told her I did't need an appointment since the plans were already determined and I didn't need to sit for a sales job. On Tuesday, a funeral director called me, noted what I needed, and quoted me prices. He did NOT send me an invoice, he did NOT request payment, and he did NOT tell me there would be a $50 per day storage charge after 5 days from pick up. On Friday, they called me demanding payment and telling me about the storage charge which was already in effect. In addition, if I paid with a check, the storage charge would apply until the check clears.This is all a scam for them to get more money since I did't pay for their complete services.I am so sorry hospice referred them to me. It is just amazing how unethical these people are. Luckily, the mortuary I am dealing with on the mainland is on the up and up.
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November 2021 by Sam Ortega
My brother-in-law recently passed away. We chose Garden Island because they are available 24 hrs a day. Bruce was prompt and very considerate, during a time of extreme stress it was great to find someone that didn’t falter in the least when we called at the early hours of the morning for him to come to Haena, past the convoy restriction. Bruce is an honest, trustworthy individual running a very honorable business. Bruce makes a very difficult time a lot more easy.
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September 2021 by boomer fossil
Very respectful & helpful at a difficult time!
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June 2021 by wendelleg
Very respectful & helpful at a difficult time!
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January 2021 by Kanani R.
It's never a good thing to have to meet someone at a mortuary, but Bruce made everything so easy, comforting and understandable. He catered to all of our requests- including a super last minute viewing (like same hour request). I always tell everyone to go see him because he had extended the same comfort to my aunty when my uncle passed away.
