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April 2024 by Robert Zavala
We prebooked a car months before our trip, so checking in and out was very smooth.The price of extended insurance is very high, about $35 a day so make sure your insurance covers rentals and loss of use (gap).We drove a 24 Jeep Compass which was very nice.
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April 2024 by E S
Great experience. Easy, fast check in with upgrade recommendations. Check out even better. Drop off with quick walk around and email receipt. Walked to the front for a shuttle where one came within a minute, stepped on by myself and was driven straight to the airport. Thank you Alamo Lihue!
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April 2024 by Y. R.
Alamo store is 5 minutes by foot or 1 minute by bus shuttle (frequently driving) from the airport, very convenient. Checkin took maybe 5 minutes, there was no queue. Staff was friendly and did not try to sell unnecessary items. Drop-off was very convenient as well, took us 2 minutes. Got an email receipt maybe 60 minutes later, great experience.Loved our Jeep Sahara (which we could pick ourselves from a selection of cars). Car had 600 miles, brand new. Definitive recommendation!
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April 2024 by Carl Schiffman
New Chrysler Pacifica with 200 miles. Easy check out and check in. Happy renter.
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April 2024 by Greg Hui
Seamless experience from pickup to drop off. The rental sedan worked well with no issues. Would recommend
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March 2024 by Christopher Klepfer
Great experience!! Would rent here again.
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March 2024 by Shawn O'Neill
Quick and easy. Fast transport from the airport. Lots of people at the check in. The only thing that didn't resonate with me was when I asked how close the nearest gas station was and was told they didn't know. Don't try to upsell me to you filling up the gas with that answer. If you really are new and don't know it should be supplied to all employees by ownership when onboarding.Supplied a paper map as well at the gate which was appreciated as they said cell service can be spotty in locations. Reminded me to download my google map of the area. Would have been 5 stars for service if they figured out the gas situation.
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March 2024 by EnlightenedKing
We arrived for our rental car pickup here around 11:30pm and were able to select a range of SUV’s and found a nicer one than we anticipated! It was such a beautiful gift! Thank you Alamo!
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March 2024 by M Pacheco
Fast and easy. Staff was very friendly and helpful.
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March 2024 by Alan Cotich
Great van lots of room very economical
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March 2024 by Susan Farmer
Alamo at Lihue Airport - the best! We are always prepared to have a fight on our hands re insurance, vehicle availability and upgrade charges etc, but these people are amazing!! We rented a Mustang convertible for fun and found it wouldn’t hold all the luggage so went to exchange it. They put us in a great Mazda SUV at the same rate, with all the bells and whistles, which we just loved. We decided to extend the rental for a third week with no problems there either, but there was a Mazda recall on the SUV. When we went to exchange, they gave us a great little hybrid Jeep, which was so much fun to drive! There were NO hassles whatsoever; just happy, smiling employees who were the most helpful I’ve ever encountered! And I’ve been renting cars for over 30 years.
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March 2024 by Ken B
Car was ready and clean on arrival.Loved the Skip the Line option, we were in and out in less than 5 minutes.
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March 2024 by A VIEW FROM ABOVE!
Has always, great customer service ??
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March 2024 by Ken Hong
The staff was very efficient and courteous despite dealing with a rush of customers. Only negative was that there was no self checkout kiosk. Returning the car was a breeze. Staff was cognizant of my rush to get back to the airport, and also located an item I left behind in the vehicle as she was checking me out. Even the shuttle driver was wiki wiki to get me out of there.
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March 2024 by Jim Snyder
Check-in and check-out were quick and easy. Much better than other rental car companies in Kauai.
