Alert Alarm of Hawaii has established a strong reputation for customer service and reliability among its clients. Many customers appreciate the company's responsiveness and the friendly, knowledgeable staff. Lucinda, one of the team members, has been highlighted for her excellent communication skills while assisting with camera system setups. Ricardo, an installer, is noted for being professional and efficient, ensuring systems are properly calibrated and connected to devices. Technicians like Kyle also receive praise for their patience and expertise when resolving technical issues. The business has a local 24-hour call center, allowing customers to reach out easily whenever needed. Some reviews mention a past incident involving a worker on the road; however, most customers defend the company, emphasizing its overall good reputation. Alert Alarm also demonstrates a commitment to the environment, as seen when Roger helped properly dispose of a fire extinguisher. While there are occasional mentions of scheduling challenges, clients appreciate the quality of service and the quick resolutions provided by the technicians. Overall, Alert Alarm of Hawaii is recognized as a reliable choice for alarm and fire services, with a dedicated team willing to assist customers at all times.
Called them to figure out an issue with an old alarm system which had been installed by a previous resident of my client's home. Kim was very helpful and was able to help us resolve the issue with the system. Would use their services in the future!
June 2023
Great customer service! Always a call away and always on top of things! 24 hour call center located here on home grounds with people who know our islands.
November 2022
5-7 years ago someone gave me a first alert fire extinguisher (fortunately i never had to use it) Roger from Alert Alarm took it so it can be disposed of properly It's nice to see a local company that cares about the enviroment so if u need alarm/fire services. . . much mahalo, Roger
