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February 2024 by Lynn Kohlwes
Fast service. Super knowledgeable. The rep named Ryanne was amazing. Spent a lot of time with us setting up our phone and gave us good tips and advice. I highly recommend this store.
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February 2024 by Nancy Williams
Nicholas at the Lihue AT&T Store listened to me, assessed my current plan, and helped me make the best decision. He was very knowledgeable and courteous. I've recommended my family also get upgraded phones and add Apple watches because Nicholas made it easy to use and transition. The other associate, (Tiave’?) was awesome and they worked together to help several customers who all seemed completely satisfied too.
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October 2023 by Jungle Mom12
I absolutely LOVE the staff here, they are so helpful and wizards at their job!The assistant here solved phone SIM issues for me that another store in another state, and multiple AT&T reps on the customer service call center lines were unable to fix for me.They stand a head above the rest, for sure!
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July 2023 by Panda
Went to the store because my phone decided to take a swim. I had my phone for almost 3 years (Samsung Note 20) since my phone had a upgrade, why not? I was going to get a phone for my wife and I, mainly me, phone had condensation in the lens (foggy)After being greeted by the sales rep (forgot her name she was awesome), we told her our situation. After answering the questions she asked me, she double checked the inventory for the phones. Samsung S23 ultra (mine) and iPhone 14 pro (wife). Unfortunately, she was out of stock on everything. She said we could have the phones shipped to the location but she didnt know if the phones would be on time because we were only staying in Kauai for a week and if any unforseen event it may come late. We decided to ship the phones to our house instead.The visit was great, I just wish they had more inventory in stock since they are the only AT&T on the island. If the phones were in stock I would have spent $110 in taxes instead of $220 California taxes.
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May 2023 by Sharilynn Requilman
Kawika(LIH) Provided great customer service. He was very knowledgeable, helpful, professional & shared the spirit of aloha. It is this kind of customer service experience that makes me continue to be a long time customer for AT&T. Coming from the island of Oahu, & also owning my own business, word of mouth & great customer service is essential. I will definitely tell everyone back home that when they visit Kauai LIH AT&T, to see Kawika. He is definitely valuable to your company. Aloha and Mahalo
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May 2023 by Henk de Vries
Quick access, clear answers! Very professional and human approach. Awesome!We came here to add a holiday number to add to our phone, and this worked very well. Within 30 minutes walked outside with a working iPhone. Also good informed about pre-conditions to make it work (or not). Very well done!
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May 2023 by Matthew Hughes-Holland
I used to love ATT. I could walk in the store and they would help with whatever my issue is. Now my phone is falling apart and they refuse to help. If I want a new phone I need to switch plans and get a new number. They tell me to call corporate for any issue. I can't tell if they can't help or just don't want to. Expect to be talked down to and verbally disrespected by the employees here. Either way ATT no longer cares about their customers at this branch. I'm switching to Verizon today.
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April 2023 by Alyssa D.
I am very disappointed in this store. My father is older and he does not understand going about opening up a new line. He went to upgrade his phone and he was taken advantage of when he brought 2 paid phones in. He only was credited for one and the other one was essentially taken away and unretrievable the NEXT day after he called to get it back upon realizing he was not given anything for it.
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April 2023 by Kelsey Glaus
My husband lost his phone and had to purchase a new one while on vacation. The salesman was nice but we were told that our overall bill for the family plan would go down if we added a new line (because of some deal going on). The salesman took a while adding it all up for us and after explaining everything to us, it sounded like a good deal so we did it. When we got home and looked at our next AT&T bill, turns out he either lied, or had no idea what he was talking about. We were getting charged an extra $75-$80 a month and when we called AT&T for help, they couldn't remove the mistake for us.Just make sure the person you work with really knows what they are talking about. Not sure if they intentionally did this or it was a mistake.
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February 2023 by Rose White
My phone stopped charging and Kelly at the A&TT store was amazing! Professional, kind, knowledgeable and patient! Resolved my issues and saved me money on our monthly bill
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February 2023 by Ernest Johnston
The salesman , Kawika, was incredible knowledgeable, helpful, patient, and made the process of upgrading phones very easy and even pleasant. Thanks for such great service and overall experience ??????
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February 2023 by Aubrey M.
My husband's phone went for a swim during our trip and we needed a replacement for his old iPhone ASAP. We cruised over to this store hoping to find a solution. We were greeted quickly and asked to wait a couple of minutes for help, no problem. We had a look around and soon Nick came over to help us out. He was friendly, knowledgeable, fast, and efficient. We had some questions and received good answers to all of them, with extra insight and information that helped us decide on the options that best fit our needs. We were done and out the door enjoying the rest of our trip in about 30 minutes. Thank you, Nick, for everything!
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October 2022 by Liz Olsen
We had a great experience the young man who helped us was fantastic I think his name was Bryce, he was able to get us the phones we wanted and even get us a great deal!
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September 2022 by Richard Minei
Bryson did a great job with helping me upgrade my phone, excellent service today I would highly recommend him to my friends and family!
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September 2022 by Rolly Liberato
I was helped by the manager Bryson, he helped me get a new prepaid phone and helped set it up..He was very patient keep up the good work
