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April 2024 by Jeff B.
We recently returned from Kauai for a week, when we rented from Enterprise via Expedia. Enterprise is usually my first choice on the mainland, but this was my first time with them in Hawaii. Once I got off the plane I immediately headed out to the car rental shuttle while my wife went to wait for our luggage. There were only 3 customers on the shuttle bus. Upon arrival to the car rental office, there were a few agents in the office, and two other customers who had already been helped. This office location handled 3 major rental company brands, with Enterprise being the smallest of the 3, and obviously more recently added. I immediately walked up to the first agent, with no waiting. The young lady who helped me was very nice, professional and efficient. I rejected their insurance as always, when I told her I have coverage via my CC, and she said "no problem". After signing all of the paperwork, she said to go to the front line of vehicles and choose any car from that line. I immediately noticed that they did not have the "Standard" size Ford Edge we had reserved (and that price paid), but only 4 of the larger sized SUV's and the rest were Minivans in that line. I then asked an attendant outside to confirm that I could take any car in that line, as they don't have what I reserved. She looked at my paperwork and said that all of the smaller vehicles are sold out, so I received a free upgrade to any vehicle in that front line. I selected the nicest and cleanest of them, a new-ish Ford Explorer Limited 4x4 fully loaded SUV, nearly perfect condition, and I thought I just won the car rental lottery for the week! The initial price to rent this "top of the line" Explorer (an $80k car) would have rented for 2 to 3 times what I paid for a standard car. I walked around to inspect it, and it did not any damage to the pearl white paint, and it was clean and ready to go! On most previous trips to the Islands, the cars we have rented from the other companies are typically mid-size SUVs, and they usually come wet or dirty as they only wash but do not dry their cars. I never really thought about it during past trips, but Enterprise seems to care more about their customer service and their fleet as compared to other major companies. I will likely chose Enterprise first for my future car rental needs when given the choice. Thanks Enterprise!
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February 2024 by Glenn Stastny
Good rental
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February 2024 by Jennifer Sweetin
Easy and fast
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February 2024 by Mark Hildebrandt
Have used Enterprise for years, both professionally and personally. Always find a good options at a fair price, online rental and pick-up is always quick and efficient. Vehicles are clean and we have never had an issue.
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February 2024 by M Kent
Terrible car rental location! Spent nearly an hour sorting through the sub standard condition, high mile and very dirty vehicles until they finally came through with a clean vehicle from the "back"... then nearly 4 weeks after we return the vehicle we get a damage claim emailed to us?? We did the walk around and confirmed the fuel was full upon return etc... we did absolutely no damage to the vehicle. Nightmare to deal with! Pick another company to deal with.
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February 2024 by Linda Thanukos
We rented a mid size SUV for a week. Getting the car was VERY simple, no pressure to upgrade or add unwanted charges. The vehicle was clean and operted withouot issues. Return was equally easy. All charges, were precisely as expected.
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February 2024 by Yao Li
Very good service!
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January 2024 by Daniel eising
Great service
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January 2024 by Vicki Miller
While visiting Kauai, used Enterprise car rental. Shuttle from Lihue airport to rental site. Vehicle was ready and waiting with a short bit of paperwork to complete, and we were on our way!Very easy return, quick check in and quick shuttle back to airport. Super convenient.
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January 2024 by Mark Lucas
Super friendly and helpful. Checking out and returning was a breeze. So nice that it is very close to the airport.
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December 2023 by art simeri
Rented two mini vans for the family. They were clean and in good shape. Service from start to finish was excellent. Highly recommend Enterprise!
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December 2023 by L M
The car rental experience at Enterprise in Lihue, Kaua’i was outstanding. The transition from the airport to the rental site and then to car pickup was seamless. I advise pre-checking online to quicken their already efficient process. The vehicle was not only clean and well-maintained but also equipped with modern features. Returning the car was also straightforward. If you're planning a trip to Kaua’i, I highly recommend their services.
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November 2023 by Christa DeLong
Pick up and drop off was seamless. Vehicle was in great shape and was perfect for our vacation.
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October 2023 by Derrick Young
I’ve never written a negative review before. Unfortunately, when we returned the car we were accused of damaging it. We take great pride in taking good care of our cars, especially rental cars. The front license plate holder was not secured properly to the bumper and there was a slight miss alignment with front left bumper. We picked the car up with these damages. We were NOT responsible for them. Nevertheless, we we accused of causing them which was a most distasteful experience. The worker implied we would likely be receiving a claim for these damages, which we were NOT responsible for. This pending problem is adding unwarranted complication and stress to our lives. We paid ~$1000 to rent this car and this is the last thing we expected to deal with. It honestly feels like we’re about to get scammed. Speaking of getting scammed, they added a “second driver fee” when we picked up the car without asking if anyone else besides me would be driving. After calling this out they removed the fee. Shady stuff. This is the last time we will rent from this Enterprise because of this experience. I’d recommend renting from a different company in Lihue. If you do rent here, take close up video/pictures of the ENTIRE car to protect yourself. To Lihue Enterprise, stop renting out cars with damages and then falsely accusing customers of causing the damages upon return.
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October 2023 by Lisa Bragg
Enterprise at the Lihue HI airport was so nice and helpful. When our engine light came on they made a vehicle exchange as seamless as possible so we did not miss a minute of our vacation. Thank you!
