-
October 2025 by Jimmy Williams
They are helpful, very informative about there product
-
January 2024 by Kazuki Yagyuu
teller was helpful. Parking layout is bad.
-
December 2022 by David S.
I began banking with First Hawaiian about 2 years ago because of their stellar customer service. This all changed about 4-5 months ago. Regular 20+ minute waits on almost any given day. I'm referring to both the Lihue and Koloa branches. Get this...Friday, December 2nd, 2:00 pm. Two tellers and a line of 18 customers. Obviously the Board of Directors don't care what's truly going on inside the banks they are responsible for. It's amazing how drastically their service changed. I'm closing my account and have opened a Gather Credit Union account and they definitely know how to run and grow a business.
-
October 2022 by Brigette k Ramos-Murray
My husband opened up an checking and saving account, I wasn’t there but I was coming that day to sign the paper work everything was backwards anyways.I had to bring the papers home for my husband to sign and bring back.A banker name Sam helped me but he was not very friendly at all it’s almost like he didn’t want to help me he made everything more difficult.I wasn’t happy at all, so I decided I won’t transfer none of my money to this bank Gather Federal credit union got my service now , opened up a new account got my visa debit card on the spot and also my letter of verification of accounts right then and there amazing I’m very happy with Gather federal credit union.Yes my husband and I have a joint account here at First Hawaiian bank if it was up to me I would leave this bank and never return again!!! Case closed.
-
July 2022 by Donna K
Looks like they only have one customer service rep available to assist customers. Been here 1 hour and still waiting. This place blows.
-
June 2022 by Olivia Cantwell
Waited an hour in line because it took 2 tellers per transaction to do anything. Closed my account.
-
April 2022 by Lex Lexty
Customer service has improved big time. Tellers are available and polite, the wait time is minimal. Great job!
-
January 2022 by Nathaniel Y.
"I am very pleased with the service with Merrylyn she's very courteous and professional helping me with my business transactions for that reason I'll give her 12 Stars! You deserve it!" - Thanks again- Nate
-
December 2021 by Dionirose P.
I've been waiting in line for 15 minutes now.. only one teller.. line is long... very slow service...
-
September 2021 by Eugene B.
Ever since I was a young boy growing up on Kauai, First Hawaiian Bank was always part of the family weekly ritual. There was always a reason to take a trip to FHB with my Mom. About 45 years later, it's the same thing. My Mom makes sure she's parked about 30 minutes before opening to make sure she can do her business as soon as the doors open! FHB reps are kind and respectful. Not much has changed since my childhood... well actually, I don't remember the roosters:)
-
May 2021 by Matthew Hughes-Holland
Anytime I try to call someone at this bank there is over 50 people waiting ahead of me. I was given a fraudulent check and the banks solution was to cancel my debit card and refuse replacement. Luckily I was able to withdraw all my funds minus a dollar but still fhb would not let me close my account.I had a technical error with their website as well that prevented me from logging in. When I spoke to their help line they said I would need to get the Lihue bank IT to remove it. Lihue branch said they couldn't remove it and I have been stuck ever since.Don't use this bank. You won't be able to get ahold of anybody if things look suspicious. They also don't call back or seem to care about customer retention.
-
January 2021 by Joseph Figaroa
Convenient location unfortunately majority of staff members lack basic customer service skills. Occasionally you will encounter the few staff members who actively engage in proper customer service. I prefer the Princeville branch staff members take an opportunity to engage in true customer service.
-
January 2021 by redsekai
Terrible bank. NO CUSTOMER SERVICE WHATSOEVER. They don’t care about your situation and they rude!!!!
-
May 2020 by Pakalana M.
Love, love, love Annie at the drive up window. She is a Saint! She is always smiling, always friendly. She is super busy, but always asks how I am and how my Ohana is, while she is still at work. I don't know how she does it. Annie is amazing, and a joy to see. I love Annie!
-
October 2017 by Paradise Walker
Good location next to the Post Office and lots of parking space. Drive-Through window is just amazing.
