The Hawaiian Airlines Premier Club is a quiet and convenient lounge space for passengers before their flights. Although the lounge is quite limited in size, it provides a peaceful environment with snacks, non-alcoholic beverages, and ample electrical outlets for charging devices. Customers appreciate the lounge's proximity to the gates, which makes it easy for elderly or grumpy passengers to access. Overall, the airline is praised for its reliable on-time performance, gentle landings, and friendly crew. Passengers enjoy the complimentary meals, Rum Punch, and chocolate served on board. While there are no in-flight entertainment systems, the comfortable seats and relaxed atmosphere create an enjoyable "Hawaiian vibe" throughout the travel experience. The airline's staff, particularly at the Lihue Airport, are consistently described as courteous, efficient, and embodying the Aloha spirit, making them a customer favorite.
Hawaiian air lines has always treated me kindly. Check in with passport was smooth and easy. I travel with a bike box that is big and bulky yet they seem to treat me special. Maybe I am special... Mahalo Hawaiian Airlines
March 2026
Staff are short and dismissive on the interisland flights. But we had very attentive staff when coming from the mainland US.
August 2025
I think it might be a satellite Lounge the only thing to eat were some chips, and the only thing to drink was water tea and coffee. It was fine for a rest, just not to the scale of regular airport lounges.
