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April 2024 by Naomi L.
Thank you to the associate who helped me with the bathtub splash guard. Found the last one and she handed it to me. Fast and efficient at the garden center checkout. Mahalo to the guy for carry out service with the potting soil.
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March 2024 by R K.
While the clients are wondering around and phones are ringing like crazy the staff is chatting in the garden section. Reaching them over the phone is impossible but how incompetent they are is a whole new level. How the lack of competition is affecting the quality of the customer service is so sad.
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February 2024 by R B
The place to go for appliances or whatever one needs
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February 2024 by Chris Herbias
You can do it! And they can help
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February 2024 by Craig Paden
What amazing service in the beautiful, well taken care of the Garden Area... From the moment you enter, browse around, looking at plants that will grow at your home to the Cashiers ....Much Mahalo
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February 2024 by Brice Hohenberger
Great location with well trained staff for the most part. Overall great experience time and time again. Gordon in managment deserves a raise! MAHALO!
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February 2024 by Tano Mack
It's a Home Depot filled with Home Depot things, nothing different other than a free covered parking garage.
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January 2024 by Jim N.
has to be the greatest job on the island. get paid to walk around and do absolutely nothing, provide incompetent customer service and never answer the phone!!!! useless!!!!!!!!!
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December 2023 by Benjie Baclig
Came here to buy Christmas lights. I entered happy but left dissatisfied and feeling discriminated against with the whole shopping experience. To start, there was no easily accessible shopping cart or hand cart in sight to help me carry the large items. I knew the carts were outside, which I did step out to find but were all the other side of the parking lot. No thanks. so I had to hand carry them to the checkout using the reusable bags I brought with me. When I finally made it to checkout, the ladies there treated me like I was about to steal something, and seemed to be more suspicious when I said I was still looking for another item. I ignored it, but what set me off was when one of the ladys had to scrutinized my ID against my debit card. I felt like cancelling the whole transaction at that time. I will not consider shopping at Home Depot anymore, and if I do, I'll make sure to make it my last resort after stopping by Walmart, Target, Costco, and Ace. I'll be returning the items I bought as well.2 stars because the guys who work at the Christmas tree section were pretty cool.
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December 2023 by Jim Nagle
Run by braindead lab monkeys. You will never get through on the phone and if you do, the person on the other end knows nothing, a vacuous void of knowledge with ZERO communication skills and the manners of a baboon.
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October 2023 by Lori A.
I was looking for a portable air conditioner because our VRBO doesn't have it and was able to call the store and have an updated link of the available products texted to me. We were able to purchase an air conditioner and return it unused, unopened the following day when our VRBO owner's denied the used of it. We appreciated the help locating the air conditioner and the easy, hassle-free return.
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October 2023 by Sky Sanborn
If you're thinking about calling this store I hope you like the sound of endless phone ringing, unknowledgeable staff, and dropped calls.After multiple failed attempts to speak to someone helpful over the course of several days, I gave up and called Kauai Ace Hardware. They picked up on the first ring and I was able to speak to friendly (like actually cheerful and sounded like they're having a great time), helpful and knowledgeable people right away.HD lost about $1500 in business on this item, and likely more going forward.
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September 2023 by Andrew Robinson
Can't get anyone on the phone called for 8 hours straight and kept getting hung up on every single time.One of the most frustrating experiences of my life do not understand how you can run a business like this.
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July 2023 by Desha Abe
Tried to rent a van. They told me to call at 1, it would be back. Called and they said 'no maybe try Monday (2 days away)."Apparently they don't take reservations and you just have to 'guess' when to call and hope something is available. When I asked if I could be put on a list or for any more info, the manager said 'it is what it is.'Very poor customer service. At least give people a time or help them rent stuff
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July 2023 by Yangsun Parsons
Georgia has THE WORST attitude ever.Do not stand BEHIND her , unless you like to get scolded by her. She said she has personal issue people standing behind her,lol.You’re at the wrong place since you work at the store.Super rude customer service.I’m glad I didn’t spend any $$$ , got $50.00 cheaper washer ( the same model ) at Costco instead.
