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March 2024 by Paul Rising
Long wait to get service.Not enough staff.
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January 2024 by Ryan Hollamby
Expect a 1-2 hr wait. Terrible service in regards to waiting in line. Nice office staff but very understaffed, cars in ok condition.
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January 2024 by Erik Paine
They cannot handle a reservation that has a person paying under one card but some else being the driver.
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January 2024 by Laurent RAYMOND
Worst car rental experience. 2 staffs for 20 clients (waiting time 40mn), then very rude lady, and chery on the cake 25mn to have the car. And we are not alone. Avoid this place
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January 2024 by lorraine mulliez
Really poor experience we waited 2h with our 1 year old even with pre checking for the car
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December 2023 by SRC
I‘d like to express my deep dissatisfaction with the service provided by one of car rental agents at the Payless/ budget counter , “Ms.CHO”was appalled by her consistently rude and sarcastic attitude towards customers, creating a very uncomfortable environment. Additionally, her demeaning tone was both unprofessional and unacceptable. I believe such behavior reflects poorly on the company and requires immediate attention.I hope the company investigate this matter promptly and take appropriate action to ensure a more respectful and customer-friendly atmosphere within the team.It would be nice if the employees understand that people come to visit this beautiful place to relax but no to have such a bad experience at the very entry point
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December 2023 by SN
PLEASE TRY NOT TO DEAL with an agent named Cho at the counter . She is the worst person to communicate with and the interaction with her will spoil your whole vacation. Try to avoid communication with her and wait for a different agent even if it takes a bit longer. I really don’t understand why people have to be so rude . If one is not happy working, it’s better they quit the job and do a great justice to fellow humans
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December 2023 by Annette Hamilton
Amazing customer service from Cho who helped us out!! Also very happy with the car we received being a Dodge Charger!
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December 2023 by Ryan Monteverde
Wait was longer than the flight! Whats more expensive, time or money? Look elsewhere.
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November 2023 by Christopher James
One employee working the front desk.There is a line out the door....I have been waiting for one hour so far and not even half way there.This place is a joke. Rent somewhere else unless you love the neverending line ride
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October 2023 by Stephanie J. Buffaloe
No one was there for Payless. Had to go through Budget. The line was over an hour. Then when we got the paperwork it was another 15 to 30 minutes waiting for them to bring the car around to us. The people were nice. Unapologetic for long wait times. When we first arrived there were only two people and when we left there were four. Likely would not use again due to the ridiculous waiting.
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October 2023 by Zane Staubach
I can not express with more genuine words, do not rent a car from here. They are nice but do not have the staff required. It is not worth the time of your vacation. Saving a hundred dollars to spend an entire day of your life waiting to get a rental car is a bad investment. I am now seeing identical reviews that I did not before standing here. Please for your own well being I hope you come across this and listen. In line the staff told us it is like this every day. Good luck.
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August 2023 by Nixxl Berlin
I can’t recommend this rental service. Super unfriendly costumer agent at the desk. Though the handling of the paperwork was quick, we had to wait ages to get a not so clean as well as old and run down car. When we returned the car, fully tanked at the closest gas station, we were told everything was OK. Only to see afterwards we were charged random 6 Dollars and never told for what. It’s not much, however it added up to an unpleasant rental experience in comparison to all the other rentals we took during our vacation.
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July 2023 by sha p.
Thought this was a joke. I typically rent from enterprise or National. They were both out of cars so I used Hawaiian airlines rental car option. The line to get a car odd so long! Watched a person working the desk, one of three helping customers, roll her eyes hard when the next customer didn't come right away when called. The vibe just feels miserable in here. How can it take so long? The other companies I just walk in and get the car. I've never waited so long in a rental place. Next time if this is the only option for a car I'll just move my meetings to another day. Just awful.
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May 2023 by Barbara H.
We waited and hour for the front desk and then another hour for them to get our car. The tires were in extremely poor shape especially for driving in rainy conditions.